Deliver/Pickup
Concentrators that are broken
Repair
13082964 doesn’t turn run when turned on
13082738 alarms after 5 min
12985790 alarms after 5 min
12985786 give no air pressure
13082960 gives no air pressure
12995364 not working properly
12985778 keep beeping
12985783 alarm keeps going off
https://www.ebiotrack.com/omnicor/workorder.php?wo=7051
5/28/26-RS: Wilmington - Messy problem description -
5/11 TD- UNIT TO BE SENT ON DELIVERY TRUCK TO OH. 5/5-RS; Quoted - 00592993
5/5 TD- cannot locate quote. Chattered.
4/28 TD- SUBMITTED FOLLOW UP TO QUOTE FOR REPAIR. - all parts will need to be ordered/sent out for repour if approved.
4/14 TD- Unit alarming & needs further evaluation.
TD 3/19- Unit is at SYR depot & needs evaluation - next in rotation.
🔧Work Performed
Cleaned unit - cleaned 4 way valve & swapped solenoids but unit will still not run.
performed rebuilt and Installed compressor - Installed sieve beds - installed new filters - cleaned - sealed leaks - 37560hrs @94.1% o2 - 10lpm
🔍Technician Findings
unit has 37559hrs. Goes into alarm and running very loud.
Please quote concentrator #12985778 for the following:
all parts would need to be ordered + send out for repour if approved.
⚠️Problem Description
Concentrators that are broken
Invacare - IRC10LX
Asset ID#: 12985778
S/N: 14CF002776
https://www.ebiotrack.com/omnicor/workorder.php?wo=7049
May 5, 2026 10:14am
@Ryan Schwochow @Shawn Rogers @Scott Berry Is there a quote created for this? submitted on 4/28, I do not see one.
Jun 19, 2026 2:18pm
@Ashley Perry Please let me know the status of Q-00034159
Deliver/Pickup
Concentrators that are broken
Repair
13082964 doesn’t turn run when turned on
13082738 alarms after 5 min
12985790 alarms after 5 min
12985786 give no air pressure
13082960 gives no air pressure
12995364 not working properly
12985778 keep beeping
12985783 alarm keeps goi
💬Case Comment
Internal Dec 31, 2025 10:03am
Reached out to Scott Berry, Megan and Ryan to confirm how to quote based on SMC
Timeline
📞
Case Linked Dec 19, 4:19 PM
Case Number:00553271
Subject:Broken concentrators
Status:Closed
⚠️9.0 business days
📋
▶
3
Work Order Created Jan 2, 11:35 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kimberly Hardison
Technician:Ryan Schwochow
👷
Status: Assigned by Kimberly Hardison
From:Entered
To:Assigned
Duration in Previous:3m
🚨81.0 business days
✔️
Status: Completed by Taylor DudaApr 28, 11:59 AM
From:Assigned, Completed
To:Completed, Incomplete
Duration in Previous:115d 23h, 0m
🚨22.0 business days
🔍
Status: L2 Screening by Ryan SchwochowMay 28, 9:25 AM
From:Incomplete
To:L2 Screening
Duration in Previous:29d 21h
🚨16.0 business days
⚠️
Status: Incomplete by Ryan SchwochowJun 19, 2:17 PM
From:L2 Screening
To:Incomplete
Duration in Previous:22d 4h
🚨22.0 business days
🔩
▶
4
Parts Added Jul 22, 3:07 PM
Parts Added → 5x Parts Added → Parts Requested → Status: Awaiting Parts
🔩
5x Parts Added
Type:Parts, Labor
Status:Open
Qty:1, 1.5, 2
📦
Parts Requested
Order:00099829
Status:Closed
📦
Status: Awaiting Parts by Ryan Schwochow
From:Incomplete
To:Awaiting Parts
Duration in Previous:33d 0h
💵
▶
2
Expenses Added Jul 22, 3:37 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:25m
🏁
Status: Closed by Ryan SchwochowJul 23, 8:35 AM
From:Reschedule
To:Closed
Duration in Previous:16h 58m
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Jul 28, 10:48 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-268531
Bottlenecks
Assigned
Duration: 80.9 business days (threshold: 4.0 business hours)
Exceeded by 80.4 business days
L2 Screening
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)