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WO-01328760 ↗ ServiceMax

AUBURN SENIOR SERVICES • Depot - Syracuse • PSM

📍 AUBURN SENIOR SERVICES — 3 ST ANTHONY STREET, AUBURN NY, 13021

Jan 2, 2026 → May 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (82 biz days late)
Active: 102 biz days
🕐 Clock stopped: Invoiced (May 29, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
70d
▶ Clock Running
Status: Assigned
Jan 2 → Apr 14, 2026
70 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Completed
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 70 of ? biz days used
32d
▶ Clock Running
Status: Incomplete
Apr 14 → May 29, 2026
32 business days (counted)
Running total: 102 of ? biz days used
Created: Jan 2, 2026 Invoiced: May 29, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Apr 14 Assigned ▶ Running 70 70
Apr 14 → Apr 14 Completed ▶ Running 0 70
Apr 14 → May 29 Incomplete ▶ Running 32 102
Dispatch 0.0d
Coordinators 70.9d
Incomplete 32.6d (excluded)
✗ SLA Missed
Dispatch
0.0 days
Coordinators
70.9 days
Over SLA
Incomplete (excluded from total)
32.6 days
Created: Jan 2, 2026 Due: Feb 3, 2026 Completed: May 29, 2026 (114 days late)
📅
102.9 days Total Age
⏱️
70.9d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
72.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00553271
Broken concentrators
Closed
Deliver/Pickup Concentrators that are broken Repair 13082964 doesn’t turn run when turned on 13082738 alarms after 5 min 12985790 alarms after 5 min 12985786 give no air pressure 13082960 gives no air pressure 12995364 not working properly 12985778 keep beeping 12985783 alarm keeps going off https://www.ebiotrack.com/omnicor/workorder.php?wo=7051
Priority
High
Origin
Email
Reason
New Case
Contact
Amanda Storrs
Owner
Kimberly Hardison
Created
Dec 19, 2025
Work Orders from this Case (9)
WO-01328756 Invoiced
Delivery • Taylor Duda
Created: Jan 2, 2026 • Closed: Jan 27, 2026
WO-01328757 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Jul 31, 2026
WO-01328758 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: May 29, 2026
WO-01328760 (current) Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: May 29, 2026
WO-01328762 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Apr 28, 2026
WO-01328763 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Apr 21, 2026
WO-01328764 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Apr 28, 2026
WO-01328765 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Jul 23, 2026
WO-01328767 Invoiced
Depot - Syracuse • Taylor Duda
Created: Jan 2, 2026 • Closed: Apr 28, 2026
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 70.9 days stuck in "Assigned"
⏱️
Total Delay 72.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
70.9d / 0.5d SLA
Incomplete
32.6d
Closed
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/6 TD- Chattered A.Perry to contact Trevor to get PO.


4/23-RS: Submitted Quote:

00589054


4/21 TD- w/o still appears to not be quoted. Chattered to confirm.

4/14 TD- Submitted follow up to quote. Unit repaired & ready to be delivered when approved.

🔧 Work Performed
CLEANED UP & TIGHTED HOSE CLAMP. RAN UNIT AT 94% @ 10lpm WITH NO FAULTS FOUND. UNIT REPAIRED & CAN BE DELIVERED TO SITE.
🔍 Technician Findings
34962hrs UNIT DUSTY & HOSE IS LOOSE ON COMPRESSOR CAUSING AN AIR LEAK.
⚠️ Problem Description
Concentrators that are broken Repair 12985790 alarms after 5 min https://www.ebiotrack.com/omnicor/workorder.php?wo=7045

Timeline

📞
Case Linked Dec 19, 4:19 PM
Case Number: 00553271
Subject: Broken concentrators
Status: Closed
⚠️ 9.0 business days
📋
Work Order Created Jan 2, 11:26 AM
Work Order: WO-01328760
Type: Depot - Syracuse
Priority: PSM
👷
▶
2 Technician Assigned Jan 2, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From: Entered
To: Assigned
Duration in Previous: 14m
🚨 71.0 business days
✔️
Status: Completed by Taylor Duda Apr 14, 2:48 PM
From: Assigned, Completed
To: Completed, Incomplete
Duration in Previous: 102d 2h, 0m
🚨 33.0 business days
⏱️
▶
2 Labor Added May 29, 2:48 PM
Labor Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From: Incomplete
To: Closed
Duration in Previous: 45d 0h
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Jun 2, 1:25 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-263608

Bottlenecks

Assigned
Duration: 70.9 business days (threshold: 4.0 business hours)
Exceeded by 70.4 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00553271
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Jan 2, 11:26 AM
Invoice #
SM-263608

Work Details (1)

Name Type Status Qty Amount Date
WL-03242189 Labor Open 1 $119.00 May 29, 2:48 PM

Details