Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328763 ↗ ServiceMax

AUBURN SENIOR SERVICES • Depot - Syracuse • PSM

📍 AUBURN SENIOR SERVICES — 3 ST ANTHONY STREET, AUBURN NY, 13021

Jan 2, 2026 → Apr 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (55 biz days late)
Active: 75 biz days
🕐 Clock stopped: Completed (Apr 21, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
52d
▶ Clock Running
Status: Assigned
Jan 2 → Mar 19, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Completed
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 52 of ? biz days used
8d
▶ Clock Running
Status: Incomplete
Mar 19 → Mar 31, 2026
8 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Completed
Mar 31 → Apr 1, 2026
1 business day (counted)
Running total: 61 of ? biz days used
14d
▶ Clock Running
Status: Incomplete
Apr 1 → Apr 21, 2026
14 business days (counted)
Running total: 75 of ? biz days used
Created: Jan 2, 2026 Completed: Apr 21, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Mar 19 Assigned ▶ Running 52 52
Mar 19 → Mar 19 Completed ▶ Running 0 52
Mar 19 → Mar 31 Incomplete ▶ Running 8 60
Mar 31 → Apr 1 Completed ▶ Running 1 61
Apr 1 → Apr 21 Incomplete ▶ Running 14 75
Dispatch 0.0d
Coordinators 52.9d
Field Work 2.0d
Incomplete 23.8d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
52.9 days
Over SLA
Field Work
2.0 days
Over SLA
Incomplete (excluded from total)
23.8 days
Billing
0.0 days
Created: Jan 2, 2026 Due: Feb 3, 2026 Completed: Apr 21, 2026 (76 days late)
📅
75.9 days Total Age
⏱️
52.9d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
54.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00553271
Broken concentrators
Closed
Deliver/Pickup Concentrators that are broken Repair 13082964 doesn’t turn run when turned on 13082738 alarms after 5 min 12985790 alarms after 5 min 12985786 give no air pressure 13082960 gives no air pressure 12995364 not working properly 12985778 keep beeping 12985783 alarm keeps going off https://www.ebiotrack.com/omnicor/workorder.php?wo=7051
Priority
High
Origin
Email
Reason
New Case
Contact
Amanda Storrs
Owner
Kimberly Hardison
Created
Dec 19, 2025
Work Orders from this Case (9)
WO-01328756 Invoiced
Delivery • Taylor Duda
Created: Jan 2, 2026 • Closed: Jan 27, 2026
WO-01328757 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Jul 31, 2026
WO-01328758 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: May 29, 2026
WO-01328760 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: May 29, 2026
WO-01328762 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Apr 28, 2026
WO-01328763 (current) Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Apr 21, 2026
WO-01328764 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Apr 28, 2026
WO-01328765 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Jul 23, 2026
WO-01328767 Invoiced
Depot - Syracuse • Taylor Duda
Created: Jan 2, 2026 • Closed: Apr 28, 2026
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 52.9 days stuck in "Assigned"
⏱️
Total Delay 54.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
52.9d / 0.5d SLA
Incomplete
23.8d
Completed
2.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/21 TD- Quote shows approved. Marked serviced & Delivering to site today.

4/1-RS: Quoting under Case 00582248

3/31/26 SReich - Created 00582248 for follow up.

3/31 TD- Cannot locate quote.

TD 3/19- Submitted follow up to quote. Ready to go once approved.

🔧 Work Performed
cleaned unit and installed new filter. unit running at 94%.
🔍 Technician Findings
unit very dirty/dusty 49902hrs
⚠️ Problem Description
Concentrators that are broken Repair 13082960 gives no air pressure https://www.ebiotrack.com/omnicor/workorder.php?wo=7047

Timeline

📞
Case Linked Dec 19, 4:19 PM
Case Number: 00553271
Subject: Broken concentrators
Status: Closed
⚠️ 9.0 business days
📋
Work Order Created Jan 2, 11:30 AM
Work Order: WO-01328763
Type: Depot - Syracuse
Priority: PSM
👷
▶
2 Technician Assigned Jan 2, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From: Entered
To: Assigned
Duration in Previous: 9m
🚨 53.0 business days
🔩
▶
2 Parts Added Mar 19, 1:15 PM
Parts Added → Status: Completed
✔️
Status: Completed by Taylor Duda
From: Assigned, Completed
To: Completed, Incomplete
Duration in Previous: 76d 0h, 0m
⚠️ 9.0 business days
✔️
Status: Completed by Taylor Duda Mar 31, 11:50 AM
From: Incomplete
To: Completed
Duration in Previous: 11d 22h
⚠️
▶
2 Status: Incomplete Apr 1, 9:15 AM
Status: Incomplete → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🚨 15.0 business days
✔️
Status: Completed by Taylor Duda Apr 21, 9:53 AM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 20d 0h, 0m
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Apr 22, 12:55 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259835
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 52.9 business days (threshold: 4.0 business hours)
Exceeded by 52.4 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00553271
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Jan 2, 11:30 AM
Invoice #
SM-259835

Work Details (2)

Name Type Status Qty Amount Date
WL-03151279 Parts Open 1 $5.06 Mar 19, 1:15 PM
WL-03168367 Labor Open 1 $149.00 Apr 1, 9:16 AM

Details