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WO-01328762 ↗ ServiceMax

AUBURN SENIOR SERVICES • Depot - Syracuse • PSM

📍 AUBURN SENIOR SERVICES — 3 ST ANTHONY STREET, AUBURN NY, 13021

Jan 2, 2026 → Apr 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (60 biz days late)
Active: 80 biz days
🕐 Clock stopped: Invoiced (Apr 28, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
80d
▶ Clock Running
Status: Assigned
Jan 2 → Apr 28, 2026
80 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Completed
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Incomplete
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 80 of ? biz days used
Created: Jan 2, 2026 Invoiced: Apr 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Apr 28 Assigned ▶ Running 80 80
Apr 28 → Apr 28 Completed ▶ Running 0 80
Apr 28 → Apr 28 Incomplete ▶ Running 0 80
Dispatch 0.0d
Coordinators 80.9d
Incomplete 0.0d (excluded)
Billing 7.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
80.9 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
7.6 days
Over SLA
Created: Jan 2, 2026 Due: Feb 3, 2026 Completed: Apr 28, 2026 (83 days late)
📅
80.9 days Total Age
⏱️
80.9d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
85.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Case #00553271
Broken concentrators
Closed
Deliver/Pickup Concentrators that are broken Repair 13082964 doesn’t turn run when turned on 13082738 alarms after 5 min 12985790 alarms after 5 min 12985786 give no air pressure 13082960 gives no air pressure 12995364 not working properly 12985778 keep beeping 12985783 alarm keeps going off https://www.ebiotrack.com/omnicor/workorder.php?wo=7051
Priority
High
Origin
Email
Reason
New Case
Contact
Amanda Storrs
Owner
Kimberly Hardison
Created
Dec 19, 2025
Work Orders from this Case (9)
WO-01328756 Invoiced
Delivery • Taylor Duda
Created: Jan 2, 2026 • Closed: Jan 27, 2026
WO-01328757 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Jul 31, 2026
WO-01328758 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: May 29, 2026
WO-01328760 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: May 29, 2026
WO-01328762 (current) Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Apr 28, 2026
WO-01328763 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Apr 21, 2026
WO-01328764 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Apr 28, 2026
WO-01328765 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Jan 2, 2026 • Closed: Jul 23, 2026
WO-01328767 Invoiced
Depot - Syracuse • Taylor Duda
Created: Jan 2, 2026 • Closed: Apr 28, 2026
Completed with significant delays
Invoiced • 223 days old
🚨
Primary Delay 80.9 days stuck in "Assigned"
⏱️
Total Delay 85.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
80.9d / 0.5d SLA
Incomplete
0.0d
Closed
3.6d / 1.0d SLA
WO Correction Needed
3.8d
Ready to Bill
3.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/6 TD- Removed unit from EBT site equip list.

4/30 DPatton - missing labor; chatter to tech

4/14 TD- Unit alarming & needs further evaluation.

TD 3/19- Unit is at SYR depot & needs evaluation - next in rotation.

🔧 Work Performed
FOUND UNIT TO HAVE BAD SIEVE BEDS, & 4 WAY VALVE IS NOT SHIFTING. SWAPPED SOLENOIDS OUT & PROBELM STILL PERSISTS. UNIT MAY HAVE A BAD BOARD AS WELL.
🔍 Technician Findings
UNIT HAS 86143 HRS. GOES INTO ALARM WHEN POWERED ON.
⚠️ Problem Description
Concentrators that are broken Repair 12985786 give no air pressure https://www.ebiotrack.com/omnicor/workorder.php?wo=7046

Timeline

📞
Case Linked Dec 19, 4:19 PM
Case Number: 00553271
Subject: Broken concentrators
Status: Closed
⚠️ 9.0 business days
📋
Work Order Created Jan 2, 11:28 AM
Work Order: WO-01328762
Type: Depot - Syracuse
Priority: PSM
👷
▶
2 Technician Assigned Jan 2, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From: Entered
To: Assigned
Duration in Previous: 12m
🚨 81.0 business days
✔️
▶
2 Status: Completed Apr 28, 11:41 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Taylor Duda
From: Incomplete
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Apr 30, 12:55 PM
From: Closed, Billing Review
To: Billing Review, Closed
Duration in Previous: 2d 1h, 0m
✏️
Status: WO Correction Needed by Diane Patton Apr 30, 1:28 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 31m
⏳ 4.0 business days
⏱️
Labor Added May 5, 8:24 AM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Ryan Schwochow May 5, 9:47 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 4d 20h
📄
Status: Ready to Bill by Diane Patton May 5, 2:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4h 17m
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending May 8, 5:25 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.8 business days
🧾
Invoice Created May 11, 8:48 AM
Invoice Number: SM-261592

Bottlenecks

Assigned
Duration: 80.9 business days (threshold: 4.0 business hours)
Exceeded by 80.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

📞
Case 00553271
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Jan 2, 11:28 AM
Invoice #
SM-261592

Work Details (1)

Name Type Status Qty Amount Date
WL-03214438 Labor Open 1 $149.00 May 5, 8:24 AM

Details