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WO-01340339 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA MERCY HOSPITAL — 3663 S MIAMI AVE, MIAMI FL, 33133

Jan 28, 2026 → Apr 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (10 biz days early)
Active: 17 biz days
Paused: 35 biz days
🕐 Clock stopped: Completed (Apr 13, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 31, 2026
2 business days (counted)
Running total: 2 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Mar 23, 2026
35 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 23 → Mar 25, 2026
2 business days (counted)
Running total: 4 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Mar 25 → Apr 13, 2026
13 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 17 of ? biz days used
Created: Jan 28, 2026 Completed: Apr 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 31 Created ▶ Running 2 2
Jan 31 → Mar 23 Ready for Release ⏸ Paused 35 —
Mar 23 → Mar 25 Scheduled ▶ Running 2 4
Mar 25 → Apr 13 Ready for Scheduling ▶ Running 13 17
Apr 13 → Apr 13 Scheduled ▶ Running 0 17
Dispatch 2.9d
Holding 35.0d (excluded)
Coordinators 16.3d
Billing 15.1d
✓ SLA Met
Dispatch
2.9 days
Over SLA
Holding (excluded from total)
35.0 days
Coordinators
16.3 days
Over SLA
Billing
15.1 days
Over SLA
Created: Jan 28, 2026 Due: Apr 27, 2026 Completed: Apr 13, 2026 (14 days early)
📅
52.9 days Total Age
⏱️
35.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
31.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00562812
WO Creation Request 01.28.2026
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alfred Seijas
Owner
Erin Martin
Created
Jan 28, 2026
Work Orders from this Case (43)
WO-01340338 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 13, 2026
WO-01340339 (current) Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 13, 2026
WO-01340340 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340341 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340342 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340344 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340345 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 13, 2026
WO-01340346 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340347 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340348 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340349 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340350 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 27, 2026
WO-01340351 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340352 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 14, 2026
WO-01340353 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340354 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340355 Canceled
FCO
Created: Jan 28, 2026
WO-01340356 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340357 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 19, 2026
WO-01340358 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340359 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 14, 2026
WO-01340360 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340361 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340362 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340364 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340365 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340367 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340369 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340371 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340373 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340375 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340376 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340377 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340380 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340381 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340382 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340383 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340384 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340385 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340386 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 20, 2026
WO-01340387 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 20, 2026
WO-01340390 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340391 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 35.0 days stuck in "Ready for Release"
⏱️
Total Delay 31.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.9d / 0.5d SLA
Ready for Release
35.0d
Scheduled
2.5d / 2.0d SLA
Ready for Scheduling
13.8d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
15.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/23/2026 RBailey - Called 305.285.2661 and spoke with Alfred. He advised that Luis was there currently. Advised I would FU with FSE


03/23/2026 SRobinson- Dispatching WO to Luis for today.

03/06/2026 ALuman - called Alfred cell 786-973-5722. confirmed start date of 3/9 for Luis and Kosta. email confirmation sent to alfred.seijas@gehealthcare.com


03/06/2026 ALuman - called 305-285-2661 and spoke to biomed. Advised to call Alfred Seijas cell:786-973-5722

🔧 Work Performed
no work perform
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jan 28, 10:18 AM
Case Number: 00562812
Subject: WO Creation Request 01.28.2026
Status: Closed
📋
Work Order Created Jan 28, 12:04 PM
Work Order: WO-01340339
Type: FCO
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 0h
🚨 35.0 business days
👷
▶
3 Technician Assigned Mar 23, 3:58 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-03-23T12:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 51d 2h
⏱️
4x Labor Added Mar 23, 9:50 PM
Type: Labor, Expenses
Status: Open
Qty: 2, 0.75, 2.25, 1
⏳ 2.3 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Mar 25, 1:50 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1d 21h
🚨 14.0 business days
👷
▶
3 Technician Assigned Apr 13, 8:25 AM
Technician Assigned → Status: Scheduled → Status: Completed
🗓️
Status: Scheduled by Mandy Newman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 18d 18h
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Apr 15, 9:13 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 0h
🚨 15.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20d 1h
🧾
▶
2 Invoice Created May 5, 11:25 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Entered
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 13.8 business days (threshold: 1.0 business days)
Exceeded by 12.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days

🔗 Related Artifacts

📞
Case 00562812
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
Mar 23, 8:00 AM
Created
Jan 28, 12:04 PM
Invoice #
SM-260985

Work Details (5)

Name Type Status Qty Amount Date
WL-03156313 Labor Open 2 $0.00 Mar 23, 9:50 PM
WL-03156314 Labor Open 0.75 $0.00 Mar 23, 9:50 PM
WL-03156315 Labor Open 2.25 $0.00 Mar 23, 9:50 PM
WL-03156316 Expenses Open 1 $0.00 Mar 23, 9:50 PM
WL-03186672 Labor Open 0.016666666666667 $38.00 Apr 15, 9:13 AM

Details