FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay25.0 days stuck in "Ready for Release"
⏱️
Total Delay20.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.8d / 0.5d SLA
Ready for Release
25.0d
Assigned
0.9d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
21.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/06/2026 ALuman - called Alfred cell 786-973-5722. confirmed start date of 3/9 for Luis and Kosta. email confirmation sent to alfred.seijas@gehealthcare.com
03/06/2026 ALuman - called 305-285-2661 and spoke to biomed. Advised to call Alfred Seijas cell:786-973-5722
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors
and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
03/09/2026 LIser- FMI32097 has been completed.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
JPG
TABC70749_Doors
Mar 9, 2026
JPG
TABC70749_Product Label Pic
Mar 9, 2026
JPG
TABC70749_Screw
Mar 9, 2026
Timeline
📞
Case Linked Jan 28, 10:18 AM
Case Number:00562812
Subject:WO Creation Request 01.28.2026
Status:Closed
📋
Work Order Created Jan 28, 12:16 PM
Work Order:WO-01340358
Type:FCO
Priority:PC
⏳3.0 business days
✅
Status: Ready for Release by Mandy NewmanJan 31, 12:06 PM
From:Entered
To:Ready for Release
Duration in Previous:2d 23h
🚨25.0 business days
👷
▶
2
Technician Assigned Mar 9, 12:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From:Ready for Release
To:Assigned
Duration in Previous:36d 23h
⏱️
▶
2
3x Labor Added Mar 9, 8:20 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:7h 33m, 0m
⏱️
Labor Added Mar 10, 9:39 AM
Type:Labor
Status:Open
Qty:0.016666666666667
📄
Status: Ready to Bill by Timothy AmburgeyMar 10, 9:47 AM
From:Closed
To:Ready to Bill
Duration in Previous:13h 22m
⏳4.0 business days
💵
▶
2
Status: Billing Review Mar 13, 9:17 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:4m
⚠️8.0 business days
💵
Status: Billing Review by Timothy AmburgeyMar 24, 4:26 PM
From:Ready to Bill
To:Billing Review
Duration in Previous:11d 7h
📄
Status: Ready to Bill by Timothy AmburgeyMar 24, 4:34 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:7m
💵
▶
2
Status: Billing Review Mar 25, 3:53 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:2m
⚠️9.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyApr 6, 2:24 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:11d 22h
⏳2.0 business days
🧾
▶
2
Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:1d 3h
Bottlenecks
Entered
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Assigned
Duration: 7.6 business hours (threshold: 4.0 business hours)
Exceeded by 3.6 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Ready to Bill
Duration: 8.5 business days (threshold: 1.0 business days)