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← WO Overview

WO-01340350 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA MERCY HOSPITAL — 3663 S MIAMI AVE, MIAMI FL, 33133

Jan 28, 2026 → Mar 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (21 biz days early)
Active: 10 biz days
Paused: 31 biz days
🕐 Clock stopped: Invoiced (Mar 27, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 31, 2026
2 business days (counted)
Running total: 2 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Mar 17, 2026
31 business days (not counted)
8d
▶ Clock Running
Status: Completed
Mar 17 → Mar 27, 2026
8 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Completed
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Closed
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Jan 28, 2026 Invoiced: Mar 27, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 31 Created ▶ Running 2 2
Jan 31 → Mar 17 Ready for Release ⏸ Paused 31 —
Mar 17 → Mar 27 Completed ▶ Running 8 10
Mar 27 → Mar 27 Scheduled ▶ Running 0 10
Mar 27 → Mar 27 Completed ▶ Running 0 10
Mar 27 → Mar 27 Closed ▶ Running 0 10
Mar 27 → Mar 27 Incomplete ▶ Running 0 10
Dispatch 2.9d
Holding 30.2d (excluded)
Coordinators 0.0d
Field Work 9.0d
Incomplete 0.0d (excluded)
Billing 6.6d
✓ SLA Met
Dispatch
2.9 days
Over SLA
Holding (excluded from total)
30.2 days
Coordinators
0.0 days
Field Work
9.0 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
6.6 days
Over SLA
Created: Jan 28, 2026 Due: Apr 27, 2026 Completed: Mar 27, 2026 (31 days early)
📅
41.9 days Total Age
⏱️
30.2d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
16.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 25, 2026
Visit 2 Mar 27, 2026

AI Analysis

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Originating Case

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🎫
Case #00562812
WO Creation Request 01.28.2026
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alfred Seijas
Owner
Erin Martin
Created
Jan 28, 2026
Work Orders from this Case (43)
WO-01340338 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 13, 2026
WO-01340339 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 13, 2026
WO-01340340 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340341 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340342 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340344 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340345 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 13, 2026
WO-01340346 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340347 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340348 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340349 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340350 (current) Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 27, 2026
WO-01340351 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340352 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 14, 2026
WO-01340353 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340354 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340355 Canceled
FCO
Created: Jan 28, 2026
WO-01340356 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340357 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 19, 2026
WO-01340358 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340359 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 14, 2026
WO-01340360 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340361 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340362 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340364 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340365 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340367 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340369 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340371 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340373 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340375 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340376 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340377 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340380 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340381 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340382 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340383 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340384 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340385 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340386 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 20, 2026
WO-01340387 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 20, 2026
WO-01340390 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340391 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay 30.2 days stuck in "Ready for Release"
⏱️
Total Delay 16.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.9d / 0.5d SLA
Ready for Release
30.2d
Completed
9.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Closed
2.8d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
4.9d / 1.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/27/2026 Rbailey - Rcvd Call from 786.343.6847 Dispatching to Luis per Luis


03/06/2026 ALuman - called Alfred cell 786-973-5722. confirmed start date of 3/9 for Luis and Kosta. email confirmation sent to alfred.seijas@gehealthcare.com


03/06/2026 ALuman - called 305-285-2661 and spoke to biomed. Advised to call Alfred Seijas cell:786-973-5722

🔧 Work Performed
03/27/2026 LIser- Traveled to and from site. No beds were available.
🔍 Technician Findings
03/27/2026 LIser- Traveled to and from site. No beds were available.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jan 28, 10:18 AM
Case Number: 00562812
Subject: WO Creation Request 01.28.2026
Status: Closed
📋
Work Order Created Jan 28, 12:08 PM
Work Order: WO-01340350
Type: FCO
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 2d 23h
🚨 30.0 business days
💵
Expenses Added Mar 16, 9:14 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Luis Iser Mar 16, 9:20 PM
From: Ready for Release
To: Completed
Duration in Previous: 44d 8h
⚠️ 9.3 business days
📅
▶
3 Dispatch Scheduled Mar 27, 1:35 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Ricky Bailey
Technician: Luis Iser
🗓️
Status: Scheduled by Ricky Bailey
From: Completed
To: Scheduled
Duration in Previous: 10d 16h
⏱️
▶
3 3x Labor Added Mar 27, 1:50 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Luis Iser
From: Scheduled
To: Completed
Duration in Previous: 15m
🏁
Status: Closed by Luis Iser
From: Completed
To: Closed
Duration in Previous: 1m
⚠️
▶
3 Status: Incomplete Mar 27, 2:01 PM
Status: Incomplete → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Luis Iser Mar 27, 2:06 PM
From: Incomplete
To: Closed
Duration in Previous: 5m
⏳ 3.0 business days
⏱️
Labor Added Mar 31, 12:25 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 31, 12:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 22h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 1h
⏳ 2.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 3h

Bottlenecks

Entered
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Completed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

📞
Case 00562812
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
Mar 27, 2:00 PM
Created
Jan 28, 12:08 PM
Invoice #
SM-258486

Work Details (7)

Name Type Status Qty Amount Date
WL-03146681 Expenses Open 1 $0.00 Mar 16, 9:14 PM
WL-03162962 Labor Open 2 $0.00 Mar 27, 1:50 PM
WL-03162963 Labor Open 0.5 $0.00 Mar 27, 1:50 PM
WL-03162964 Labor Open 2 $0.00 Mar 27, 1:50 PM
WL-03163017 Expenses Open 1 $0.00 Mar 27, 2:04 PM
WL-03163018 Expenses Open 1 $0.00 Mar 27, 2:05 PM
WL-03166846 Labor Open 0.016666666666667 $38.00 Mar 31, 12:25 PM

Details