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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340359 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA MERCY HOSPITAL — 3663 S MIAMI AVE, MIAMI FL, 33133

Jan 28, 2026 → Apr 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (9 biz days early)
Active: 5 biz days
Paused: 48 biz days
🕐 Clock stopped: Completed (Apr 14, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 31, 2026
2 business days (counted)
Running total: 2 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Apr 9, 2026
48 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 9 → Apr 14, 2026
3 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 28, 2026 Completed: Apr 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 31 Created ▶ Running 2 2
Jan 31 → Apr 9 Ready for Release ⏸ Paused 48 —
Apr 9 → Apr 14 Ready for Scheduling ▶ Running 3 5
Apr 14 → Apr 14 Scheduled ▶ Running 0 5
Dispatch 2.8d
Holding 48.0d (excluded)
Coordinators 4.0d
Billing 32.9d
✓ SLA Met
Dispatch
2.8 days
Over SLA
Holding (excluded from total)
48.0 days
Coordinators
4.0 days
Over SLA
Billing
32.9 days
Over SLA
Created: Jan 28, 2026 Due: Apr 27, 2026 Completed: Apr 14, 2026 (13 days early)
📅
53.8 days Total Age
⏱️
48.0d in Ready for Release Longest Stage
🔄
27 transitions Status Changes
⚠️
31.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00562812
WO Creation Request 01.28.2026
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alfred Seijas
Owner
Erin Martin
Created
Jan 28, 2026
Work Orders from this Case (43)
WO-01340338 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 13, 2026
WO-01340339 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 13, 2026
WO-01340340 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340341 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340342 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340344 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340345 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 13, 2026
WO-01340346 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340347 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340348 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340349 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340350 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 27, 2026
WO-01340351 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340352 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 14, 2026
WO-01340353 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340354 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340355 Canceled
FCO
Created: Jan 28, 2026
WO-01340356 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340357 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 19, 2026
WO-01340358 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340359 (current) Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 14, 2026
WO-01340360 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340361 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340362 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340364 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340365 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340367 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340369 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340371 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340373 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340375 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340376 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340377 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340380 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340381 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340382 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340383 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340384 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340385 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340386 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 20, 2026
WO-01340387 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 20, 2026
WO-01340390 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340391 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 48.0 days stuck in "Ready for Release"
⏱️
Total Delay 31.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.8d / 0.5d SLA
Ready for Release
48.0d
Ready for Scheduling
3.5d / 1.0d SLA
Scheduled
0.5d / 2.0d SLA
Closed
5.1d / 1.0d SLA
Ready to Bill
30.9d / 1.0d SLA
WO Correction Needed
2.0d
07e-Partial Project
5.8d
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
04/14/2026 ALuman - dispatch to Luis to complete FMI Friday 4/17 03/23/2026 RBailey - Called 305.285.2661 and spoke with Alfred. He advised that Luis was there currently. Advised I would FU with FSE 03/06/2026 ALuman - called Alfred cell 786-973-5722. confirmed start date of 3/9 for Luis and Kosta. email confirmation sent to alfred.seijas@gehealthcare.com 03/06/2026 ALuman - called 305-285-2661 and spoke to biomed. Advised to call Alfred Seijas cell:786-973-5722
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jan 28, 10:18 AM
Case Number: 00562812
Subject: WO Creation Request 01.28.2026
Status: Closed
📋
Work Order Created Jan 28, 12:16 PM
Work Order: WO-01340359
Type: FCO
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 2d 23h
🚨 48.0 business days
📅
Status: Ready for Scheduling by TaVon Holmes Apr 9, 3:58 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 68d 2h
⏳ 4.0 business days
👷
▶
3 Technician Assigned Apr 14, 10:14 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-04-17T12:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 18h
⏱️
▶
2 2x Labor Added Apr 14, 2:15 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4h 3m, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Apr 17, 12:53 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 22h
🚨 13.0 business days
💵
Status: Billing Review by Timothy Amburgey May 5, 10:09 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 17d 21h, 0m
⏳ 2.0 business days
🏁
Status: Closed by Luis Iser May 6, 4:37 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 6h
📋
Status: 07e-Partial Project by Timothy Amburgey May 7, 1:38 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 21h 1m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:15 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7d 3h
⏳ 2.8 business days
💵
Status: Billing Review by Timothy Amburgey May 18, 1:48 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 3d 20h, 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review May 19, 2:12 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
💵
▶
2 Status: Billing Review May 19, 3:03 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
💵
▶
2 Status: Billing Review May 19, 4:14 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
💵
▶
2 Status: Billing Review May 20, 9:18 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review May 22, 9:06 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey May 26, 10:31 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 4d 1h, 0m
💵
▶
2 Status: Billing Review May 26, 12:52 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review May 26, 3:52 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 7.0 business days
📨
▶
3 Status: Invoice Pending Jun 3, 9:27 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-263657
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Ready for Scheduling
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 12.9 business days (threshold: 1.0 business days)
Exceeded by 11.9 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 6.5 business days (threshold: 1.0 business days)
Exceeded by 5.5 business days

🔗 Related Artifacts

📞
Case 00562812
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
Apr 17, 8:00 AM
Created
Jan 28, 12:16 PM
Invoice #
SM-263657

Work Details (3)

Name Type Status Qty Amount Date
WL-03185403 Labor Open 0.25 $0.00 Apr 14, 2:15 PM
WL-03185404 Labor Open 0.75 $100.00 Apr 14, 2:15 PM
WL-03190560 Labor Open 0.016666666666667 $38.00 Apr 17, 12:53 PM

Details