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WO-01340357 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA MERCY HOSPITAL — 3663 S MIAMI AVE, MIAMI FL, 33133

Jan 28, 2026 → Mar 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (31 biz days early)
Active: 2 biz days
Paused: 29 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 31, 2026
2 business days (counted)
Running total: 2 of ? biz days used
⏸29d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Mar 13, 2026
29 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 28, 2026 Completed: Mar 13, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 31 Created ▶ Running 2 2
Jan 31 → Mar 13 Ready for Release ⏸ Paused 29 —
Mar 13 → Mar 13 Scheduled ▶ Running 0 2
Dispatch 2.8d
Holding 29.0d (excluded)
Coordinators 0.1d
Field Work 4.3d
Billing 15.8d
✓ SLA Met
Dispatch
2.8 days
Over SLA
Holding (excluded from total)
29.0 days
Coordinators
0.1 days
Field Work
4.3 days
Over SLA
Billing
15.8 days
Over SLA
Created: Jan 28, 2026 Due: Apr 27, 2026 Completed: Mar 19, 2026 (39 days early)
📅
35.8 days Total Age
⏱️
29.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
16.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00562812
WO Creation Request 01.28.2026
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alfred Seijas
Owner
Erin Martin
Created
Jan 28, 2026
Work Orders from this Case (43)
WO-01340338 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 13, 2026
WO-01340339 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 13, 2026
WO-01340340 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340341 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340342 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340344 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340345 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 13, 2026
WO-01340346 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340347 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340348 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340349 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340350 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 27, 2026
WO-01340351 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340352 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 14, 2026
WO-01340353 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340354 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340355 Canceled
FCO
Created: Jan 28, 2026
WO-01340356 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340357 (current) Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 19, 2026
WO-01340358 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340359 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 14, 2026
WO-01340360 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340361 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340362 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340364 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340365 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340367 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340369 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340371 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340373 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340375 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340376 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340377 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340380 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340381 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340382 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340383 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340384 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340385 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340386 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 20, 2026
WO-01340387 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 20, 2026
WO-01340390 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340391 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay 29.0 days stuck in "Ready for Release"
⏱️
Total Delay 16.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.8d / 0.5d SLA
Ready for Release
29.0d
Scheduled
0.1d / 2.0d SLA
Completed
4.3d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
14.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/06/2026 ALuman - called Alfred cell 786-973-5722. confirmed start date of 3/9 for Luis and Kosta. email confirmation sent to alfred.seijas@gehealthcare.com


03/06/2026 ALuman - called 305-285-2661 and spoke to biomed. Advised to call Alfred Seijas cell:786-973-5722

🔧 Work Performed
03/13/2026 LIser- Could not get on site due to massive flooding and no access to site.
🔍 Technician Findings
03/13/2026 LIser- Could not get on site due to massive flooding and no access to site.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jan 28, 10:18 AM
Case Number: 00562812
Subject: WO Creation Request 01.28.2026
Status: Closed
📋
Work Order Created Jan 28, 12:15 PM
Work Order: WO-01340357
Type: FCO
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 2d 23h
🚨 29.0 business days
👷
▶
3 Technician Assigned Mar 13, 4:59 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-13T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 41d 3h
⏱️
▶
2 3x Labor Added Mar 13, 5:34 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Scheduled
To: Completed
Duration in Previous: 36m
⏳ 4.8 business days
🏁
Status: Closed by Luis Iser Mar 19, 11:32 AM
From: Completed
To: Closed
Duration in Previous: 5d 17h
⏱️
▶
2 Labor Added Mar 19, 12:16 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 46m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 24, 3:19 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 5d 3h, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Mar 25, 3:53 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⚠️ 9.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 11d 22h
⏳ 2.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 3h

Bottlenecks

Entered
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Completed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 8.5 business days (threshold: 1.0 business days)
Exceeded by 7.5 business days

🔗 Related Artifacts

📞
Case 00562812
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
Mar 13, 8:00 AM
Created
Jan 28, 12:15 PM
Invoice #
SM-258486

Work Details (4)

Name Type Status Qty Amount Date
WL-03143908 Labor Open 2 $0.00 Mar 13, 5:34 PM
WL-03143909 Labor Open 0.5 $0.00 Mar 13, 5:34 PM
WL-03143910 Labor Open 2 $0.00 Mar 13, 5:34 PM
WL-03151160 Labor Open 0.016666666666667 $38.00 Mar 19, 12:16 PM

Details