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WO-01340340 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA MERCY HOSPITAL — 3663 S MIAMI AVE, MIAMI FL, 33133

Jan 28, 2026 → Apr 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (6 biz days early)
Active: 8 biz days
Paused: 48 biz days
🕐 Clock stopped: Completed (Apr 18, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 31, 2026
2 business days (counted)
Running total: 2 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Apr 9, 2026
48 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 9 → Apr 14, 2026
3 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 14 → Apr 18, 2026
3 business days (counted)
Running total: 8 of ? biz days used
Created: Jan 28, 2026 Completed: Apr 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 31 Created ▶ Running 2 2
Jan 31 → Apr 9 Ready for Release ⏸ Paused 48 —
Apr 9 → Apr 14 Ready for Scheduling ▶ Running 3 5
Apr 14 → Apr 18 Scheduled ▶ Running 3 8
Dispatch 2.9d
Holding 48.0d (excluded)
Coordinators 7.5d
Field Work 2.0d
Billing 7.1d
✓ SLA Met
Dispatch
2.9 days
Over SLA
Holding (excluded from total)
48.0 days
Coordinators
7.5 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
7.1 days
Over SLA
Created: Jan 28, 2026 Due: Apr 27, 2026 Completed: Apr 21, 2026 (6 days early)
📅
58.9 days Total Age
⏱️
48.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
17.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00562812
WO Creation Request 01.28.2026
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Alfred Seijas
Owner
Erin Martin
Created
Jan 28, 2026
Work Orders from this Case (43)
WO-01340338 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 13, 2026
WO-01340339 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 13, 2026
WO-01340340 (current) Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340341 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340342 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340344 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340345 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 13, 2026
WO-01340346 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340347 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340348 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340349 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340350 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 27, 2026
WO-01340351 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340352 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 14, 2026
WO-01340353 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340354 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340355 Canceled
FCO
Created: Jan 28, 2026
WO-01340356 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340357 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 19, 2026
WO-01340358 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340359 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 14, 2026
WO-01340360 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340361 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340362 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 16, 2026
WO-01340364 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340365 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Apr 21, 2026
WO-01340367 Invoiced
FCO • Luis Iser
Created: Jan 28, 2026 • Closed: Mar 9, 2026
WO-01340369 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340371 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340373 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340375 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340376 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340377 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340380 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340381 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340382 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340383 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340384 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340385 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340386 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 20, 2026
WO-01340387 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 20, 2026
WO-01340390 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
WO-01340391 Invoiced
FCO • Fady Messak
Created: Jan 28, 2026 • Closed: Apr 17, 2026
Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay 48.0 days stuck in "Ready for Release"
⏱️
Total Delay 17.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.9d / 0.5d SLA
Ready for Release
48.0d
Ready for Scheduling
3.5d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
4.3d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/04/2026 SRobinson- Created follow up WO as requested. (WO-01372397)

04/14/2026 ALuman - dispatch to Luis to complete FMI Friday 4/17 03/23/2026 RBailey - Called 305.285.2661 and spoke with Alfred. He advised that Luis was there currently. Advised I would FU with FSE 03/06/2026 ALuman - called Alfred cell 786-973-5722. confirmed start date of 3/9 for Luis and Kosta. email confirmation sent to alfred.seijas@gehealthcare.com 03/06/2026 ALuman - called 305-285-2661 and spoke to biomed. Advised to call Alfred Seijas cell:786-973-5722

🔧 Work Performed
04/17/2026 LIser- Customer signed postponement form- attached.
🔍 Technician Findings
04/17/2026 LIser- Customer signed postponement form- attached.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jan 28, 10:18 AM
Case Number: 00562812
Subject: WO Creation Request 01.28.2026
Status: Closed
📋
Work Order Created Jan 28, 12:04 PM
Work Order: WO-01340340
Type: FCO
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 0h
🚨 48.0 business days
📅
Status: Ready for Scheduling by TaVon Holmes Apr 9, 3:58 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 68d 2h
⏳ 4.0 business days
👷
▶
3 Technician Assigned Apr 14, 10:14 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-04-17T12:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 18h
⏳ 4.0 business days
⏱️
▶
2 Labor Added Apr 17, 10:57 PM
Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Scheduled
To: Completed
Duration in Previous: 3d 12h
⏳ 2.1 business days
🏁
Status: Closed by Luis Iser Apr 21, 5:50 PM
From: Completed
To: Closed
Duration in Previous: 3d 18h
⏳ 4.8 business days
⏱️
▶
2 Labor Added Apr 27, 10:16 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 16h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 0h
💰
Status: Invoiced by Timothy Amburgey May 5, 11:25 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m
⏳ 2.0 business days
🧾
Invoice Created May 6, 4:38 PM
Invoice Number: SM-260985

Bottlenecks

Entered
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Ready for Scheduling
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00562812
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
Apr 17, 8:00 AM
Created
Jan 28, 12:04 PM
Invoice #
SM-260985

Work Details (2)

Name Type Status Qty Amount Date
WL-03191665 Labor Open 0.25 $100.00 Apr 17, 10:57 PM
WL-03201916 Labor Open 0.016666666666667 $38.00 Apr 27, 10:16 AM

Details