FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay40.0 days stuck in "Ready for Release"
⏱️
Total Delay24.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.8d / 0.5d SLA
Ready for Release
40.0d
Assigned
12.3d / 0.5d SLA
On Hold
5.0d
Completed
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/10/2026 DMalloy - Email recieved from customer advising that all the devices have already been completed. Attached the Medical Device Notification Acknowledgement Response recieved from the customer. Updated each device to be closed using code 6.
04/09/2026 DMalloy - Emailed customer proposing FSE Bryan be on site the week of 4/13/2026. angela.williams@wellstar.org. ... 03/26/2026 Brod - called 7707935274 to speak to Angela, she stated she is working with a tech to figure out a good date to have a FSE onsite and will responded to the email chain we have 03/24/2026 Brod - called 7707935274 to speak to Angela Williams, offered to have FSE onsite for 03/30. she stated to follow up in a email to angela.williams@wellstar.org. so she can get with a tech about scheduling 03/19/2026: ARoosa - Called (770) 793-5274, Angela Williams biomed, VM/LM sending email to angela.williams@wellstar.org
🔧Work Performed
FMI customer installed - form attached
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
Timeline
📞
Case Linked Jan 28, 10:18 AM
Case Number:00562812
Subject:WO Creation Request 01.28.2026
Status:Closed
📋
Work Order Created Jan 28, 12:22 PM
Work Order:WO-01340369
Type:FCO
Priority:PC
⏳3.0 business days
✅
Status: Ready for Release by Mandy NewmanJan 31, 12:06 PM
From:Entered
To:Ready for Release
Duration in Previous:2d 23h
🚨40.0 business days
👷
▶
2
Technician Assigned Mar 30, 3:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Rodriguez
From:Ready for Release
To:Assigned
Duration in Previous:58d 2h
🚨11.0 business days
⏸️
Status: On Hold by Deon MalloyApr 13, 11:16 AM
From:Assigned
To:On Hold
Duration in Previous:13d 19h
⚠️5.0 business days
👷
▶
2
Technician Assigned Apr 17, 1:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From:On Hold
To:Assigned
Duration in Previous:4d 2h
⏳2.0 business days
⏱️
▶
3
Labor Added Apr 20, 12:02 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fady Messak
From:Assigned
To:Completed
Duration in Previous:2d 22h
🏁
Status: Closed by Fady Messak
From:Completed
To:Closed
Duration in Previous:2m
⚠️6.0 business days
⏱️
▶
2
Labor Added Apr 27, 11:17 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:6d 23h
⚠️7.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyMay 5, 10:56 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:7d 23h
💰
Status: Invoiced by Timothy AmburgeyMay 5, 11:24 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:28m
🧾
Invoice Created May 6, 10:18 AM
Invoice Number:SM-260982
Bottlenecks
Entered
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Assigned
Duration: 10.5 business days (threshold: 4.0 business hours)
Exceeded by 10.0 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)