Open work orders compared against closed-WO benchmarks — identify at-risk WOs before they become outliers
How open WOs compare to closed-WO benchmarks at each stage
| Stage | Open WOs | Median Age | Benchmark P50 | Benchmark P75 | % > P75 | % > P90 | Signal |
|---|---|---|---|---|---|---|---|
| Dispatch | 2,762 | 2.8d | 0.0d | 0.0d | 99.3% | 99.1% | At Risk |
| Material Management | 283 | 11.0d | 0.0d | 0.0d | 99.6% | 84.1% | At Risk |
| Holding | 3,712 | 0.0d | 0.0d | 0.0d | 37.7% | 37.7% | On Track |
| Coordinators | 4,806 | 44.8d | 5.9d | 18.4d | 69.9% | 50.4% | At Risk |
| Field Work | 140 | 0.7d | 0.0d | 0.7d | 54.3% | 33.6% | At Risk |
| Billing | 401 | 0.0d | 0.2d | 2.1d | 13.2% | 9.5% | On Track |
Color-coded by risk level against benchmarks
How long open WOs have been in the pipeline
All 12104 open WOs — click headers to sort
| WO # ▴ | Customer ▴ | Type ▴ | Priority ▴ | Current Stage ▴ | Age (days) ▼ | vs P75 ▴ | Risk ▴ |
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