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← Suspensions Overview

Repair Performance Control Center

Operational command dashboard — monitor tail risk, prevent spikes, identify intervention targets

Executive Health Distribution Trends Suspensions Control Tail Drivers Stage Performance Forecast Simulator Alerts
Section 1 — Executive System Health
Current P90
50.9 days
Repairs w/ Parts
→ flat
Current P75
28.0 days
Target control band
→ flat
Open WOs > 30 Days
240
of 781 total open
Tail Risk Forecast
52.9 days
Projected P90 if open closed today
Material Mgmt P90
23.0 days
Mean: 8.5d · P75: 10.0d
Section 2 — Distribution Control Chart

Percentile Trends (Weekly)

Section 3 — Suspensions / Open Work Aging

3A — Aging Distribution

193
165
183
130
110
0-7d: 193 (24.7%)
8-14d: 165 (21.1%)
15-30d: 183 (23.4%)
31-60d: 130 (16.6%)
60+d: 110 (14.1%)

3B — Aging by Stage Owner

StageTotal15–30d31–60d60+d
Coordinators 307 91 31 54
Material Management 231 47 37 29
Holding 106 17 34 5
Billing 96 22 23 10
Field Work 27 4 1 11
Dispatch 14 2 4 1

3C — Tail Risk Watchlist (Top 100 by age)

WO #StageAge (d)Mat MgmtSchedFieldPartsRiskAccount
WO-01202182 Billing 344.2 1.0 20.4 0.0 1 order(s) Extreme TEXAS MEDICAL SCREENING
WO-01206146 Billing 337.0 5.9 331.0 0.0 1 order(s) Extreme BARRE TOWN EMS
WO-01226042 Material Management 299.0 299.0 0.0 0.0 1 order(s) Extreme FERNO
WO-01235796 Billing 271.2 0.0 268.3 0.0 1 order(s) Extreme AMS HEALTH CLINIC, LLC
WO-01277097 Coordinators 188.3 16.7 171.5 0.1 2 order(s) Extreme AGILENT TECHNOLOGIES (VPD)
WO-01286602 Coordinators 164.4 105.0 58.2 1.3 1 order(s) Extreme MOPEC
WO-01292771 Material Management 156.3 129.1 16.8 10.5 2 order(s) Extreme Open Cities Health Center
WO-01293051 Billing 151.0 17.0 127.3 3.9 1 order(s) Extreme ST CAMILLUS
WO-01293217 Coordinators 150.0 2.0 148.0 0.0 2 order(s) Extreme Sono Bello
WO-01293223 Coordinators 150.0 2.0 148.0 0.0 2 order(s) Extreme Sono Bello
WO-01296129 Material Management 139.4 118.2 3.0 17.0 2 order(s) Extreme Brown Surgical Associates (Formally University Surgical Associates )
WO-01297486 Coordinators 134.9 0.1 130.8 0.0 1 order(s) Extreme Sincera Urgent Care
WO-01297955 Field Work 134.6 4.0 23.6 107.0 1 order(s) Extreme GOLD CROSS EMS
WO-01297968 Field Work 134.5 3.9 23.6 107.0 1 order(s) Extreme GOLD CROSS EMS
WO-01297971 Field Work 134.4 3.8 23.6 107.0 1 order(s) Extreme GOLD CROSS EMS
WO-01297984 Field Work 133.4 6.2 19.7 107.0 1 order(s) Extreme GOLD CROSS EMS
WO-01298638 Coordinators 131.7 30.0 100.6 1.0 2 order(s) Extreme JFK UNIVERSITY MEDICAL CENTER EMS
WO-01298314 Field Work 131.2 17.0 7.2 107.0 1 order(s) Extreme GOLD CROSS EMS
WO-01298326 Coordinators 129.9 3.0 126.9 0.0 1 order(s) Extreme GE HEALTHCARE
WO-01298343 Coordinators 129.9 3.0 126.9 0.0 1 order(s) Extreme GE HEALTHCARE
WO-01298337 Coordinators 129.9 3.0 126.9 0.0 1 order(s) Extreme GE HEALTHCARE
WO-01298338 Coordinators 129.9 3.0 126.9 0.0 1 order(s) Extreme GE HEALTHCARE
WO-01298340 Coordinators 129.8 3.0 126.8 0.0 1 order(s) Extreme GE HEALTHCARE
WO-01298354 Coordinators 129.8 3.0 126.8 0.0 1 order(s) Extreme GE HEALTHCARE
WO-01298372 Coordinators 129.8 3.0 126.8 0.0 1 order(s) Extreme GE HEALTHCARE
WO-01298360 Coordinators 129.8 3.0 126.8 0.0 1 order(s) Extreme GE HEALTHCARE
WO-01301002 Coordinators 123.9 92.3 31.6 0.0 1 order(s) Extreme NaphCare
WO-01298454 Material Management 120.6 114.8 1.6 4.2 3 order(s) Extreme Lovet Pet Health Care (Formerly Arizona Pet)
WO-01304921 Coordinators 115.4 47.9 64.7 0.8 1 order(s) Extreme METZ MEDICAL TRANSPORT
WO-01300152 Coordinators 114.8 7.9 106.8 0.0 1 order(s) Extreme JOLIET JUNIOR COLLEGE
WO-01300149 Coordinators 114.2 26.9 87.2 0.0 1 order(s) Extreme JOLIET JUNIOR COLLEGE
WO-01304918 Field Work 114.1 49.5 43.2 0.0 1 order(s) Extreme METZ MEDICAL TRANSPORT
WO-01304920 Field Work 114.1 49.5 43.2 0.0 1 order(s) Extreme METZ MEDICAL TRANSPORT
WO-01304321 Material Management 113.0 113.0 0.0 0.0 1 order(s) Extreme CenterWell (Humana)
WO-01304969 Material Management 110.7 110.7 0.0 0.0 1 order(s) Extreme Conviva Care Solutions (Humana)
WO-01305458 Coordinators 109.2 107.0 2.1 0.0 1 order(s) Extreme HEMATOLOGY ONCOLOGY
WO-01306946 Coordinators 108.0 9.4 97.6 0.9 2 order(s) Extreme BRUNSWICK COUNTY EMS (VA)
WO-01305947 Billing 107.8 73.3 29.0 0.8 4 order(s) Extreme Oak Street Health
WO-01301037 Material Management 101.4 101.4 0.0 0.0 4 order(s) Extreme Sono Bello
WO-01307780 Material Management 100.5 93.2 5.4 0.0 2 order(s) Extreme Atrius Health
WO-01307619 Material Management 99.6 82.0 17.6 0.0 1 order(s) Extreme Arcamed
WO-01304200 Field Work 99.0 22.0 1.6 0.0 1 order(s) Extreme Orange County Health Department NC
WO-01307720 Material Management 98.6 98.6 0.0 0.0 1 order(s) Extreme The Natural Result Center for Aesthetic Artistry
WO-01308237 Dispatch 98.2 94.0 3.4 0.0 1 order(s) Extreme PRESBYTERIAN HOME
WO-01306604 Billing 96.9 86.0 9.6 0.8 1 order(s) Extreme RALSTON VETERINARY CLINIC
WO-01308751 Coordinators 96.6 18.0 77.6 0.0 1 order(s) Extreme GE HEALTHCARE
WO-01310455 Field Work 96.4 18.8 72.1 5.1 1 order(s) Extreme BURTON MEDICAL
WO-01308239 Coordinators 96.4 94.0 2.4 0.0 1 order(s) Extreme HCA Urgent Care
WO-01308488 Material Management 95.4 87.3 8.1 0.0 1 order(s) Extreme GE HEALTHCARE
WO-01309284 Coordinators 92.9 70.8 22.1 0.0 1 order(s) Extreme JFK UNIVERSITY MEDICAL CENTER EMS
WO-01310535 Coordinators 92.3 43.8 47.9 0.0 1 order(s) Extreme ROBERT WOOD JOHNSON BARNABAS HEALTH
WO-01309966 Material Management 90.8 66.0 24.7 0.0 1 order(s) Extreme GE HEALTHCARE
WO-01310517 Coordinators 89.7 21.2 68.4 0.1 1 order(s) Extreme DIVISION OF FORENSIC SCIENCES
WO-01310518 Coordinators 89.6 21.2 68.4 0.1 1 order(s) Extreme DIVISION OF FORENSIC SCIENCES
WO-01313608 Coordinators 88.8 28.3 36.0 10.5 2 order(s) Extreme United Vein and Vascular Centers
WO-01310960 Coordinators 88.4 35.5 52.9 0.0 3 order(s) Extreme RELIANCE MEDICAL TRANSPORT
WO-01304624 Coordinators 87.0 80.0 7.0 0.0 1 order(s) Extreme Catoctin Veterinary Clinic
WO-01311449 Material Management 86.6 49.7 20.9 0.0 2 order(s) Extreme PRESBYTERIAN HOME
WO-01311417 Coordinators 86.5 51.7 9.6 0.1 1 order(s) Extreme PLANNED PARENTHOOD OF GREATER NEW YORK
WO-01307565 Material Management 86.0 14.6 69.4 0.0 1 order(s) Extreme GE HEALTHCARE
WO-01311440 Coordinators 84.9 78.0 6.7 0.0 1 order(s) Extreme ELIZABETH CHURCH MANOR
WO-01312368 Material Management 83.7 34.9 43.8 5.0 2 order(s) Extreme AGILENT TECHNOLOGIES (VPD-FIELD)
WO-01311628 Holding 83.6 46.9 25.9 2.2 4 order(s) Extreme EDGEWATER VOLUNTEER FIRST AID SQUAD
WO-01306600 Coordinators 82.9 28.0 27.2 0.0 3 order(s) Extreme SB Clinical Practice Management Plan, Inc
WO-01311937 Coordinators 82.0 16.0 66.1 0.0 2 order(s) Extreme GE HEALTHCARE
WO-01312593 Material Management 81.9 54.6 20.0 1.3 3 order(s) Extreme PHMC - Public Health Management Corporation
WO-01312103 Coordinators 81.5 56.0 25.5 0.0 2 order(s) Extreme AUBURN SENIOR SERVICES
WO-01312035 Coordinators 81.4 42.1 39.3 0.1 1 order(s) Extreme Modern Animal Hospital
WO-01312019 Material Management 81.0 74.0 6.9 0.1 1 order(s) Extreme Crossover Health Management Services
WO-01312196 Coordinators 80.2 51.4 28.7 0.0 1 order(s) Extreme Sono Bello
WO-01313093 Coordinators 79.5 56.0 23.5 0.0 1 order(s) Extreme PLANNED PARENTHOOD OF GREATER NEW YORK
WO-01313588 Coordinators 76.6 69.0 7.5 0.0 1 order(s) Extreme HIGI LLC
WO-01313617 Coordinators 75.0 51.0 24.0 0.0 1 order(s) Critical Ray Ray's Transportation NEMT, LLC
WO-01315415 Coordinators 74.5 28.8 45.8 0.0 2 order(s) Critical HEMATOLOGY ONCOLOGY
WO-01310769 Holding 73.4 3.0 70.4 0.0 1 order(s) Critical EXPRESS MEDICAL TRANSPORTATION INC
WO-01313685 Billing 73.0 60.0 9.6 0.3 2 order(s) Critical SYRACUSE ORTHOPEDIC SPECIALIST
WO-01315410 Coordinators 72.9 30.3 42.1 0.1 3 order(s) Critical HEMATOLOGY ONCOLOGY
WO-01316639 Billing 71.6 37.5 26.2 6.6 4 order(s) Critical MIDMARK
WO-01315146 Coordinators 71.1 67.8 3.3 0.0 1 order(s) Critical Oak Street Health
WO-01314846 Holding 70.2 42.8 27.0 0.4 2 order(s) Critical Sono Bello
WO-01315577 Coordinators 70.1 65.0 3.3 0.0 2 order(s) Critical DIVISION OF FORENSIC SCIENCES
WO-01315335 Coordinators 70.1 28.3 41.8 0.0 1 order(s) Critical GE HEALTHCARE
WO-01315232 Coordinators 69.6 67.3 2.3 0.0 1 order(s) Critical VillageMD
WO-01315574 Coordinators 69.5 15.8 53.7 0.0 1 order(s) Critical DIVISION OF FORENSIC SCIENCES
WO-01315575 Coordinators 69.1 7.8 61.3 0.0 1 order(s) Critical DIVISION OF FORENSIC SCIENCES
WO-01316493 Coordinators 68.5 11.0 55.8 1.8 1 order(s) Critical Modern Animal Hospital
WO-01315425 Material Management 68.5 68.4 0.0 0.0 1 order(s) Critical HIGI LLC
WO-01315426 Material Management 68.5 68.4 0.0 0.0 1 order(s) Critical HIGI LLC
WO-01315428 Material Management 68.5 68.4 0.0 0.0 1 order(s) Critical HIGI LLC
WO-01315430 Material Management 68.5 68.4 0.0 0.0 1 order(s) Critical HIGI LLC
WO-01311919 Coordinators 68.1 23.9 39.2 0.0 2 order(s) Critical PHMC - Public Health Management Corporation
WO-01316918 Field Work 67.6 1.5 35.9 0.0 1 order(s) Critical PROFESSIONAL FUNERAL DIRECTOR SERVICES
WO-01316461 Material Management 67.5 44.0 6.9 0.4 3 order(s) Critical MOUNT LAUREL TOWNSHIP EMS
WO-01316208 Coordinators 67.5 63.9 3.6 0.0 1 order(s) Critical Community Health Center CHC New Britain
WO-01315631 Material Management 67.4 67.1 0.4 0.0 1 order(s) Critical GE HEALTHCARE
WO-01315644 Material Management 67.4 67.3 0.0 0.0 1 order(s) Critical HIGI LLC
WO-01316580 Coordinators 66.8 16.0 10.6 0.0 1 order(s) Critical JAWONIO
WO-01311601 Holding 66.6 57.0 9.6 0.0 2 order(s) Critical Lovet Pet Health Care (Formerly Arizona Pet)
WO-01196241 Holding 66.4 4.0 62.4 0.0 2 order(s) Critical Sono Bello
WO-01316459 Coordinators 66.1 59.0 7.1 0.0 1 order(s) Critical MOUNT LAUREL TOWNSHIP EMS
Section 4 — Tail Driver Intelligence

4A — Top Drivers of Long Repairs (Top 10% by cycle time)

Threshold: >50.9 days · 615 tail cases

Bottleneck: Material Management
281 (46%)
Bottleneck: Coordinators
252 (41%)
Vertical: Healthcare Provider
248 (40%)
Multiple Parts Orders
202 (33%)
Vertical: EMS
124 (20%)
Vertical: Bed Services
81 (13%)
Vertical: Project
67 (11%)
Bottleneck: Billing
58 (9%)
Vertical: Kiosk
46 (7%)
Incomplete Loops (>1d)
39 (6%)
Bottleneck: Field Work
16 (3%)
Bottleneck: Incomplete
5 (1%)
Section 5 — Stage Performance Breakdown

Distribution by Stage (Box Plot)

Box = P25–P75 (IQR) | Line = median | ◯ = mean | Whiskers = min–max (capped at 1.5×IQR)

Total
P75: 28.0d
μ=22.6σ=25.2CV=111%
Dispatch (2%)
P75: 0.2d
μ=0.4P90=1.32% of total
Material Management (38%)
P75: 10.0d
μ=8.5P90=23.038% of total
Holding (2%)
P75: 0.0d
μ=0.4P90=0.02% of total
Coordinators (44%)
P75: 10.9d
μ=10.0P90=19.644% of total
Field Work (6%)
P75: 1.3d
μ=1.3P90=2.66% of total
Billing (10%)
P75: 0.8d
μ=2.2P90=5.610% of total
Section 6 — Forecast & Scenario Simulator

What-If Scenario Planner

Adjust sliders to see projected impact on P75 and P90. Based on linear projection from current data.

0%0%100%
0%0%80%
0%0%80%
Projected P75
28.0
Current: 28.0d
Projected P90
50.9
Current: 50.9d
Section 7 — Guardrail Alerts

Active Alerts (50)

Extreme Tail
Age: 344.2d (>1.5× P90)
344.2d
Stage Overrun
Coordinators: 331.0d (threshold: 20.0d)
337.0d
Extreme Tail
Age: 337.0d (>1.5× P90)
337.0d
Stage Overrun
Material Management: 299.0d (threshold: 17.0d)
299.0d
Extreme Tail
Age: 299.0d (>1.5× P90)
299.0d
Stage Overrun
Coordinators: 268.3d (threshold: 20.0d)
271.2d
Extreme Tail
Age: 271.2d (>1.5× P90)
271.2d
Stage Overrun
Coordinators: 171.5d (threshold: 20.0d)
188.3d
Extreme Tail
Age: 188.3d (>1.5× P90)
188.3d
Stage Overrun
Material Management: 105.0d (threshold: 17.0d)
164.4d
Stage Overrun
Coordinators: 58.2d (threshold: 20.0d)
164.4d
Extreme Tail
Age: 164.4d (>1.5× P90)
164.4d
Stage Overrun
Material Management: 129.1d (threshold: 17.0d)
156.3d
Stage Overrun
Field Work: 10.5d (threshold: 2.6d)
156.3d
Extreme Tail
Age: 156.3d (>1.5× P90)
156.3d
Stage Overrun
Coordinators: 127.3d (threshold: 20.0d)
151.0d
Extreme Tail
Age: 151.0d (>1.5× P90)
151.0d
Stage Overrun
Coordinators: 148.0d (threshold: 20.0d)
150.0d
Extreme Tail
Age: 150.0d (>1.5× P90)
150.0d
Stage Overrun
Coordinators: 148.0d (threshold: 20.0d)
150.0d
Extreme Tail
Age: 150.0d (>1.5× P90)
150.0d
Stage Overrun
Material Management: 118.2d (threshold: 17.0d)
139.4d
Stage Overrun
Field Work: 17.0d (threshold: 2.6d)
139.4d
Extreme Tail
Age: 139.4d (>1.5× P90)
139.4d
Stage Overrun
Coordinators: 130.8d (threshold: 20.0d)
134.9d
Extreme Tail
Age: 134.9d (>1.5× P90)
134.9d
Stage Overrun
Field Work: 107.0d (threshold: 2.6d)
134.6d
Extreme Tail
Age: 134.6d (>1.5× P90)
134.6d
Stage Overrun
Field Work: 107.0d (threshold: 2.6d)
134.5d
Extreme Tail
Age: 134.5d (>1.5× P90)
134.5d
Stage Overrun
Field Work: 107.0d (threshold: 2.6d)
134.4d
Extreme Tail
Age: 134.4d (>1.5× P90)
134.4d
Stage Overrun
Field Work: 107.0d (threshold: 2.6d)
133.4d
Extreme Tail
Age: 133.4d (>1.5× P90)
133.4d
Stage Overrun
Coordinators: 100.6d (threshold: 20.0d)
131.7d
Extreme Tail
Age: 131.7d (>1.5× P90)
131.7d
Stage Overrun
Field Work: 107.0d (threshold: 2.6d)
131.2d
Extreme Tail
Age: 131.2d (>1.5× P90)
131.2d
Stage Overrun
Coordinators: 126.9d (threshold: 20.0d)
129.9d
Extreme Tail
Age: 129.9d (>1.5× P90)
129.9d
Stage Overrun
Coordinators: 126.9d (threshold: 20.0d)
129.9d
Extreme Tail
Age: 129.9d (>1.5× P90)
129.9d
Stage Overrun
Coordinators: 126.9d (threshold: 20.0d)
129.9d
Extreme Tail
Age: 129.9d (>1.5× P90)
129.9d
Stage Overrun
Coordinators: 126.9d (threshold: 20.0d)
129.9d
Extreme Tail
Age: 129.9d (>1.5× P90)
129.9d
Stage Overrun
Coordinators: 126.8d (threshold: 20.0d)
129.8d
Extreme Tail
Age: 129.8d (>1.5× P90)
129.8d
Stage Overrun
Coordinators: 126.8d (threshold: 20.0d)
129.8d
Extreme Tail
Age: 129.8d (>1.5× P90)
129.8d