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Process Capability Dashboard

Statistical analysis of work order stage durations — distribution, variation, and process capability

Reactive / Break-Fix Repair, Repair/PM, Connectivity, Virtual Tech (all), SWAPOUT, Warranty, Support, Replacement Depot Depot, Depot - Syracuse, Depot - Dental, Depot - Rental Planned / PM Everything else — PM, Calibration, Inspection, FCO, Annuities, Installation, Training, CSOL, Evaluation, Delivery, Inventory, and all other types
Completed WOs
107,591
Mean Total Duration
22.1d
σ = 34.7d
Median (P50)
9.9d
P75 — Process Capability
26.2d
75% of WOs complete within this
P90
53.0d
90% of WOs complete within this
Coefficient of Variation
157%
High variability

Distribution by Stage (Box Plot)

Box = P25–P75 (IQR) | Line = median | ◯ = mean | Whiskers = min–max (capped at 1.5×IQR)

Total
P75: 26.2d
μ=22.1 σ=34.7 CV=157%
Dispatch
P75: 0.0d
μ=0.5 σ=6.2 CV=1,155%
Holding
P75: 0.0d
μ=0.6 σ=5.8 CV=949%
Material Management
P75: 0.0d
μ=1.1 σ=5.4 CV=471%
Billing
P75: 2.1d
μ=2.6 σ=11.8 CV=446%
Field Work
P75: 0.7d
μ=0.7 σ=3.0 CV=414%
Coordinators
P75: 18.4d
μ=17.0 σ=31.6 CV=186%

Variation Ranking (Widest Spread First) — click a row to expand sub-statuses

Rank Stage Mean (μ) Std Dev (σ) CV% Variation P25 P50 P75 P90 Outliers
#1 ▶ Dispatch Deep Dive → 0.5d 6.2d 1,155%
0.0d 0.0d 0.0d 0.4d 20833 (19.4%)
↳ Logistics (214 WOs) 8.7d 12.6d 144%
3.8d 12.6d 22.0d
↳ Production (155 WOs) 4.7d 4.9d 106%
4.0d 5.4d 7.0d
↳ L2 Screening (16,176 WOs) 0.5d 2.4d 495%
0.0d 0.2d 1.1d
↳ Entered (84,403 WOs) 0.3d 5.4d 1,551%
0.0d 0.0d 0.1d
#2 ▶ Holding Deep Dive → 0.6d 5.8d 949%
0.0d 0.0d 0.0d 0.0d 3107 (2.9%)
↳ Ready for Release (2,464 WOs) 23.6d 28.8d 122%
14.0d 33.5d 58.0d
↳ On Hold (728 WOs) 10.1d 13.8d 137%
4.4d 12.9d 28.0d
#3 ▶ Material Management Deep Dive → 1.1d 5.4d 471%
0.0d 0.0d 0.0d 1.9d 18953 (17.6%)
↳ Awaiting Parts - Backorder (16 WOs) 10.8d 8.9d 83%
12.0d 12.1d 24.8d
↳ Awaiting Parts (13,936 WOs) 7.0d 11.7d 166%
2.7d 7.8d 18.5d
↳ Awaiting Parts - Customer (2,523 WOs) 3.5d 6.5d 186%
1.9d 3.4d 7.0d
#4 ▶ Billing Deep Dive → 2.6d 11.8d 446%
0.0d 0.2d 2.1d 5.2d 10802 (10.0%)
↳ Billing Correction Needed (735 WOs) 6.2d 10.5d 169%
2.1d 7.2d 16.4d
↳ Billing Review (14,558 WOs) 3.6d 9.5d 265%
1.0d 1.8d 8.8d
↳ WO Correction Needed (4,348 WOs) 1.9d 4.0d 208%
1.0d 2.0d 4.0d
↳ Ready to Bill (89,750 WOs) 1.2d 3.8d 317%
0.1d 1.2d 2.0d
↳ Invoiced (89,753 WOs) 0.5d 10.5d 2,082%
0.0d 0.0d 0.0d
↳ Invoice Pending (78,340 WOs) 0.2d 1.6d 657%
0.0d 0.0d 0.1d
#5 ▶ Field Work Deep Dive → 0.7d 3.0d 414%
0.0d 0.0d 0.7d 1.7d 10839 (10.1%)
↳ Tech - Parts On Order (41 WOs) 2.0d 4.7d 238%
0.0d 3.8d 5.8d
↳ Tech On Site (34,952 WOs) 0.9d 2.0d 226%
0.4d 1.0d 2.0d
↳ Tech Off Site (8,172 WOs) 0.8d 2.0d 256%
0.0d 1.0d 2.1d
↳ Completed (84,006 WOs) 0.2d 1.5d 660%
0.0d 0.0d 0.4d
#6 ▶ Coordinators Deep Dive → 17.0d 31.6d 186%
1.5d 5.9d 18.4d 44.4d 11038 (10.3%)
↳ Scheduled (61,726 WOs) 9.1d 13.3d 146%
4.6d 10.2d 22.6d
↳ Ready for Scheduling (57,546 WOs) 5.9d 18.8d 317%
0.6d 3.0d 13.0d
↳ Reschedule (9,274 WOs) 5.7d 12.1d 214%
2.0d 5.3d 13.5d
↳ Assigned (67,701 WOs) 4.9d 11.8d 241%
0.5d 4.5d 14.0d
Total 22.1d 34.7d 157% 3.9d 9.9d 26.2d 53.0d 8764 (8.1%)

Process Capability (P75 = Expected Delivery)

The 75th percentile represents what your process can realistically deliver. 75% of work orders complete each stage within this time.

Coordinators
18.4d
P75 Capability
Mean: 17.0d ± 31.6d
P75 = μ + 0.0σ
Billing
2.1d
P75 Capability
Mean: 2.6d ± 11.8d
P75 = μ + 0.0σ
Field Work
0.7d
P75 Capability
Mean: 0.7d ± 3.0d
P75 = μ + 0.0σ
Dispatch
0.0d
P75 Capability
Mean: 0.5d ± 6.2d
P75 = μ + -0.1σ
Holding
0.0d
P75 Capability
Mean: 0.6d ± 5.8d
P75 = μ + -0.1σ
Material Management
0.0d
P75 Capability
Mean: 1.1d ± 5.4d
P75 = μ + -0.2σ
Total End-to-End
26.2d
P75 Capability
Mean: 22.1d ± 34.7d

Priority Breakdown

Total duration by priority level — P# = business day SLA target

Priority WOs SLA Target Mean P50 P75 P90 Distribution Over SLA
P0 45 0d (immediate) 4.3d 2.7d 4.9d 9.5d
100%
P1 583 1 biz day 3.8d 2.4d 3.5d 7.4d
92%
P2 2,161 2 biz days 3.9d 3.1d 4.1d 6.5d
81%
P3 6,256 3 biz days 14.1d 7.9d 17.7d 32.3d
84%
P4 15,983 4 biz days 9.1d 6.8d 11.0d 19.3d
70%
P5 5,733 5 biz days 11.8d 5.1d 10.6d 27.0d
51%
P7 5,889 7 biz days 15.1d 9.5d 19.3d 35.1d
60%
PSM 34,959 End of month 25.4d 18.4d 37.3d 55.0d
—
PC 35,969 Per client 30.3d 11.4d 31.9d 82.2d
—

Black tick on bar = SLA target. Mean color: green = within 1.5x SLA, amber = 1.5–3x, red = >3x SLA.

Distribution Histograms

Total Duration Distribution

0–4d: 27137 WOs
4–8d: 20169 WOs
8–12d: 12074 WOs
12–16d: 7860 WOs
16–20d: 6258 WOs
20–24d: 4982 WOs
24–28d: 3762 WOs
28–32d: 3254 WOs
32–36d: 2709 WOs
36–40d: 2561 WOs
40–44d: 2295 WOs
44–48d: 1956 WOs
48–52d: 1500 WOs
52–56d: 1314 WOs
56–60d: 1142 WOs
60–64d: 982 WOs
64–68d: 819 WOs
68–72d: 574 WOs
72–76d: 446 WOs
76–80d: 463 WOs
80d+: 5334 WOs
0d 10d (median) 79d+
Mean: 22.1d
Median: 9.9d
σ: 34.7d
P75: 26.2d
P90: 53.0d
Skew: Right (long tail)

Dispatch

0–1d: 97982 WOs
1–1d: 1619 WOs
1–2d: 3231 WOs
2–2d: 1537 WOs
2–3d: 771 WOs
3–3d: 248 WOs
3–4d: 361 WOs
4–4d: 126 WOs
4–5d: 167 WOs
5–5d: 64 WOs
5–6d: 156 WOs
6–6d: 74 WOs
6–7d: 67 WOs
7–7d: 39 WOs
7–8d: 56 WOs
8–8d: 26 WOs
8–9d: 55 WOs
9–9d: 39 WOs
9–10d: 43 WOs
10–10d: 31 WOs
10d+: 899 WOs
0d 1d+
μ: 0.5d
σ: 6.2d
P75: 0.0d
P90: 0.4d

Holding

0–1d: 104906 WOs
1–1d: 32 WOs
1–2d: 44 WOs
2–2d: 58 WOs
2–3d: 111 WOs
3–3d: 42 WOs
3–4d: 62 WOs
4–4d: 146 WOs
4–5d: 118 WOs
5–5d: 29 WOs
5–6d: 50 WOs
6–6d: 26 WOs
6–7d: 42 WOs
7–7d: 23 WOs
7–8d: 36 WOs
8–8d: 27 WOs
8–9d: 84 WOs
9–9d: 32 WOs
9–10d: 37 WOs
10–10d: 23 WOs
10d+: 1663 WOs
0d 0d+
μ: 0.6d
σ: 5.8d
P75: 0.0d
P90: 0.0d

Material Management

0–1d: 90998 WOs
1–1d: 678 WOs
1–2d: 3064 WOs
2–2d: 2322 WOs
2–3d: 1520 WOs
3–3d: 636 WOs
3–4d: 887 WOs
4–4d: 397 WOs
4–5d: 642 WOs
5–5d: 364 WOs
5–6d: 489 WOs
6–6d: 296 WOs
6–7d: 398 WOs
7–7d: 234 WOs
7–8d: 332 WOs
8–8d: 166 WOs
8–9d: 276 WOs
9–9d: 152 WOs
9–10d: 198 WOs
10–10d: 146 WOs
10d+: 3396 WOs
0d 6d+
μ: 1.1d
σ: 5.4d
P75: 0.0d
P90: 1.9d

Billing

0–1d: 65149 WOs
1–2d: 12885 WOs
2–3d: 13699 WOs
3–4d: 2889 WOs
4–5d: 1717 WOs
5–6d: 1143 WOs
6–7d: 1091 WOs
7–8d: 876 WOs
8–9d: 666 WOs
9–10d: 585 WOs
10–11d: 718 WOs
11–12d: 524 WOs
12–13d: 486 WOs
13–14d: 574 WOs
14–15d: 495 WOs
15–16d: 418 WOs
16–17d: 431 WOs
17–18d: 426 WOs
18–19d: 341 WOs
19–20d: 274 WOs
20d+: 2204 WOs
0d 12d+
μ: 2.6d
σ: 11.8d
P75: 2.1d
P90: 5.2d

Field Work

0–1d: 77095 WOs
1–1d: 10921 WOs
1–2d: 7835 WOs
2–2d: 2426 WOs
2–3d: 2224 WOs
3–3d: 1017 WOs
3–4d: 1338 WOs
4–4d: 706 WOs
4–5d: 839 WOs
5–5d: 432 WOs
5–6d: 539 WOs
6–6d: 184 WOs
6–7d: 269 WOs
7–7d: 139 WOs
7–8d: 167 WOs
8–8d: 111 WOs
8–9d: 147 WOs
9–9d: 79 WOs
9–10d: 97 WOs
10–10d: 53 WOs
10d+: 973 WOs
0d 3d+
μ: 0.7d
σ: 3.0d
P75: 0.7d
P90: 1.7d

Coordinators

0–4d: 39397 WOs
4–7d: 19329 WOs
7–11d: 10199 WOs
11–14d: 6184 WOs
14–18d: 4663 WOs
18–21d: 3465 WOs
21–25d: 2816 WOs
25–28d: 2401 WOs
28–32d: 2146 WOs
32–35d: 1856 WOs
35–39d: 1700 WOs
39–42d: 1693 WOs
42–46d: 1385 WOs
46–49d: 1251 WOs
49–53d: 1020 WOs
53–56d: 838 WOs
56–60d: 765 WOs
60–63d: 595 WOs
63–67d: 428 WOs
67–70d: 376 WOs
70d+: 5084 WOs
0d 67d+
μ: 17.0d
σ: 31.6d
P75: 18.4d
P90: 44.4d

Monthly Trend — Stage Durations

How each stage's duration is trending month-over-month — are we getting better or worse?

Stage Jan 2024 Feb 2024 Mar 2024 Apr 2024 May 2024 Jun 2024 Jul 2024 Aug 2024 Sep 2024 Oct 2024 Nov 2024 Dec 2024 Jan 2025 Feb 2025 Mar 2025 Apr 2025 May 2025 Jun 2025 Jul 2025 Aug 2025 Sep 2025 Oct 2025 Nov 2025 Dec 2025 Jan 2026 Feb 2026
Dispatch 0.0d (4,612) 0.0d (4,455) 0.0d (4,638) 0.0d (4,524) 0.0d (4,768) 0.0d (4,283) 0.0d (4,612) 0.0d (4,913) 0.0d (4,192) 0.0d (5,370) 0.0d (4,217) 0.0d (4,257) 0.0d (5,285) 0.0d (4,087) 0.0d (4,346) 0.0d (4,354) 0.0d (4,103) 0.0d (3,762) 0.0d (4,537) 0.0d (3,945) 0.0d (4,444) 0.0d (4,089) 0.0d (3,225) 0.0d (2,988) 0.0d (2,660) 0.0d (925)
Material Management 0.0d (4,612) 0.0d (4,455) 0.0d (4,638) 0.0d (4,524) 0.0d (4,768) 0.0d (4,283) 0.0d (4,612) 0.0d (4,913) 0.0d (4,192) 0.0d (5,370) 0.0d (4,217) 0.0d (4,257) 0.0d (5,285) 0.0d (4,087) 0.0d (4,346) 0.0d (4,354) 0.0d (4,103) 0.0d (3,762) 0.0d (4,537) 0.0d (3,945) 0.0d (4,444) 0.0d (4,089) 0.0d (3,225) 0.0d (2,988) 0.0d (2,660) 0.0d (925)
Holding 0.0d (4,612) 0.0d (4,455) 0.0d (4,638) 0.0d (4,524) 0.0d (4,768) 0.0d (4,283) 0.0d (4,612) 0.0d (4,913) 0.0d (4,192) 0.0d (5,370) 0.0d (4,217) 0.0d (4,257) 0.0d (5,285) 0.0d (4,087) 0.0d (4,346) 0.0d (4,354) 0.0d (4,103) 0.0d (3,762) 0.0d (4,537) 0.0d (3,945) 0.0d (4,444) 0.0d (4,089) 0.0d (3,225) 0.0d (2,988) 0.0d (2,660) 0.0d (925)
Coordinators 5.9d (4,612) 5.1d (4,455) 5.9d (4,638) 5.7d (4,524) 6.4d (4,768) 6.0d (4,283) 5.8d (4,612) 5.7d (4,913) 6.0d (4,192) 7.6d (5,370) 8.0d (4,217) 5.8d (4,257) 7.6d (5,285) 6.9d (4,087) 6.1d (4,346) 5.3d (4,354) 6.2d (4,103) 5.7d (3,762) 6.7d (4,537) 5.9d (3,945) 6.0d (4,444) 4.7d (4,089) 5.5d (3,225) 4.9d (2,988) 3.9d (2,660) 1.0d (925)
Field Work 0.0d (4,612) 0.0d (4,455) 0.0d (4,638) 0.0d (4,524) 0.0d (4,768) 0.0d (4,283) 0.0d (4,612) 0.0d (4,913) 0.0d (4,192) 0.0d (5,370) 0.0d (4,217) 0.0d (4,257) 0.0d (5,285) 0.0d (4,087) 0.0d (4,346) 0.0d (4,354) 0.1d (4,103) 0.1d (3,762) 0.0d (4,537) 0.0d (3,945) 0.0d (4,444) 0.0d (4,089) 0.0d (3,225) 0.0d (2,988) 0.0d (2,660) 0.0d (925)
Billing 0.2d (4,612) 0.2d (4,455) 0.1d (4,638) 0.2d (4,524) 0.4d (4,768) 0.1d (4,283) 0.1d (4,612) 0.3d (4,913) 0.2d (4,192) 0.4d (5,370) 0.2d (4,217) 0.2d (4,257) 0.4d (5,285) 0.3d (4,087) 0.1d (4,346) 0.1d (4,354) 0.4d (4,103) 0.3d (3,762) 0.1d (4,537) 0.3d (3,945) 0.3d (4,444) 0.2d (4,089) 0.1d (3,225) 0.2d (2,988) 0.2d (2,660) 0.1d (925)
Total 9.4d (4,612) 9.6d (4,455) 9.0d (4,638) 9.4d (4,524) 10.4d (4,768) 9.1d (4,283) 9.5d (4,612) 9.4d (4,913) 9.1d (4,192) 11.8d (5,370) 13.1d (4,217) 9.2d (4,257) 15.4d (5,285) 11.4d (4,087) 10.1d (4,346) 9.5d (4,354) 11.1d (4,103) 9.8d (3,762) 10.9d (4,537) 10.8d (3,945) 11.2d (4,444) 8.8d (4,089) 9.8d (3,225) 9.6d (2,988) 6.2d (2,660) 2.4d (925)