Tech Placement & Utilization

Proximity scheduling efficiency — actual vs closest eligible technician

2,494
WOs Analyzed
8.3
Median Δ Distance (mi)
109.4
P75 Δ Distance
433.6
P90 Δ Distance
33.5%
Outlier Rate (>50mi)
836
Outlier WOs
387,129
Avoidable Miles

Monthly Trend — Proximity Efficiency

Top Coordinators by Avg Δ Distance (≥5 WOs)

CoordinatorWOsAvg ΔMedian ΔP75 ΔOutlier %
Jennifer Johnson 8 626.6 433.6 1,077.3 100%
Fady Messak 18 576.2 480.3 1,010.4 83.3%
Megan Klose 41 539.4 71.5 1,353.9 61%
Rebecca Arnold 29 459.8 66.7 924.6 55.2%
Scott Berry 5 428.2 428.2 428.2 100%
Laura Hill 261 312.0 6.8 363.7 37.9%
Mandy Newman 38 221.9 134.6 197.8 57.9%
Kaitlyn Kelch 162 202.2 186.3 356.8 53.7%
Stephanie Ramen 5 179.0 28.0 433.6 40%
MICHAEL MCNAMARA 5 156.0 195.0 195.0 80%

Placement Analysis

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