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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
252d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 209d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 210d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 197d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 188d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 182d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 185d
Technician / Field Supervisor
Filtered to Billing (Billing Team) — Show all teams

Attention Queue

Showing 401 of 12,104 open WOs · team: Billing
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01351847 100 181d 0d 183d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 350d
2 GE Healthcare FMI 2,737 2,737 200d
3 HIGI LLC 1,207 1,207 220d
4 GCX Medical 825 825 199d
5 CVS 515 515 245d
6 GE HEALTHCARE 489 489 217d
7 Oak Street Health 243 243 196d
8 MIDMARK 187 187 187d
9 AGILENT TECHNOLOGIES (ASP) 173 173 200d
10 AGILENT TECHNOLOGIES (VPD) 153 153 214d
11 TEXAS MEDICAL SCREENING 144 144 191d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 343d
13 Conviva Care Solutions (Humana) 99 99 194d
14 Modern Animal Hospital 63 63 192d
15 HCA Urgent Care 62 62 207d