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Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
248d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 205d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 206d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 193d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 184d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 180d
Technician / Field Supervisor
Filtered to Billing (Billing Team) — Show all teams

Attention Queue

Showing 401 of 12,104 open WOs · team: Billing
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01350485 100 185d 0d 186d Needs Action Billing Billing Review HIGI LLC Monthly Annuity Kiosk P4 —
WO-01350492 100 178d 0d 186d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC —
WO-01350495 100 177d 0d 186d Needs Action Billing Ready to Bill PHILIPS HEALTHCARE Repair FCO PC —
WO-01350513 100 184d 0d 186d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC —
WO-01350520 100 184d 0d 186d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC —
WO-01350599 100 179d 0d 186d Needs Action Billing Billing Review GE HEALTHCARE Repair Bed Services P5 Parts Wrong —
WO-01350625 100 178d 0d 186d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01350631 100 184d 0d 186d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01350664 100 184d 0d 186d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC —
WO-01350676 100 177d 0d 186d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 Parts Shipping —
WO-01350764 100 178d 0d 185d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01350779 100 177d 0d 185d Needs Action Billing WO Correction Needed GCX Medical Upgrade Project PC —
WO-01350780 100 177d 0d 185d Needs Action Billing Ready to Bill Modern Animal Hospital Virtual Tech - Field Repair Animal Health P3 —
WO-01350794 100 177d 0d 185d Needs Action Billing WO Correction Needed GCX Medical Upgrade Project PC —
WO-01350798 100 178d 0d 185d Needs Action Billing Ready to Bill GCX Medical Upgrade Project PC —
WO-01350823 100 182d 0d 185d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 —
WO-01350865 100 178d 0d 185d Needs Action Billing Billing Review MOPEC Repair Healthcare Provider P7 —
WO-01351010 100 182d 0d 184d Needs Action Billing Ready to Bill Oak Street Health Repair Healthcare Provider P3 —
WO-01351029 100 182d 0d 184d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01351036 100 178d 0d 184d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC Vendor —
WO-01351037 100 177d 0d 184d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 —
WO-01351106 100 177d 0d 184d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351109 100 177d 0d 184d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351116 100 177d 0d 184d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351118 100 177d 0d 184d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351119 100 177d 0d 184d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351146 100 177d 0d 184d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351155 100 177d 0d 184d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351156 100 177d 0d 184d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351157 100 177d 0d 184d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351158 100 177d 0d 184d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351159 100 177d 0d 184d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351163 100 177d 0d 184d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351170 100 177d 0d 184d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351171 100 177d 0d 184d Needs Action Billing Billing Review GE HEALTHCARE Preventive Maintenance Bed Services PSM —
WO-01351258 100 179d 0d 183d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01351264 100 177d 0d 183d Needs Action Billing Ready to Bill AGILENT TECHNOLOGIES (ASP) Repair Lab/Power PC —
WO-01351304 100 182d 0d 183d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Depot Healthcare Provider PC —
WO-01351306 100 177d 0d 183d Needs Action Billing Ready to Bill MIDMARK Repair Healthcare Provider P4 —
WO-01351312 100 179d 0d 183d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Wrong —
WO-01351333 100 179d 0d 183d Needs Action Billing Ready to Bill GE Healthcare FMI FCO FCO PC Parts Wrong —
WO-01351345 100 178d 0d 183d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC Customer Schedule —
WO-01351370 100 178d 0d 183d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC Customer Schedule —
WO-01351384 100 178d 0d 183d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC —
WO-01351390 100 178d 0d 183d Needs Action Billing Ready to Bill GCX Medical Upgrade Project PC —
WO-01351508 100 178d 0d 182d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech - Field Repair Healthcare Provider P3 Parts Wrong —
WO-01351540 100 177d 0d 182d Needs Action Billing Ready to Bill Conviva Care Solutions (Humana) Virtual Tech - Drop Shipment Healthcare Provider P3 Yes
WO-01351634 100 178d 0d 182d Needs Action Billing Billing Review BEDFORD HEIGHTS FIRE DEPARTMENT Repair EMS P7 —
WO-01351745 100 177d 0d 179d Needs Action Billing Billing Review City of San Jose Animal Shelter Part Order Animal Health P3 Billing Yes
WO-01351809 100 177d 0d 179d Needs Action Billing Ready to Bill Oak Street Health Virtual Tech Healthcare Provider PC Yes

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 346d
2 GE Healthcare FMI 2,737 2,737 195d
3 HIGI LLC 1,207 1,207 215d
4 GCX Medical 825 825 195d
5 CVS 515 515 241d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 192d
8 MIDMARK 187 187 182d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 209d
11 TEXAS MEDICAL SCREENING 144 144 187d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 339d
13 Conviva Care Solutions (Humana) 99 99 189d
14 Modern Animal Hospital 63 63 188d
15 HCA Urgent Care 62 62 202d