Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (1 biz days late)
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Sep 29 → Oct 2, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Sep 29, 2025
Completed: Oct 2, 2025
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Sep 29 → Sep 29 |
Created |
▶ Running
|
0 |
0 |
| Sep 29 → Oct 2 |
Assigned |
▶ Running
|
3 |
3 |
Coordinators
3.8 days
Over SLA
Field Work
26.0 days
Over SLA
Created: Sep 29, 2025
Due: Oct 29, 2025 (289 days overdue)
⏱️
26.0d in Completed
Longest Stage
🔄
4 transitions
Status Changes
⚠️
28.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Case #00531108
RE: Texas Medical refurb report
Closed
This work order is created for the refurb of an L-assembly for Texas Medical Screening
10 TMS Depot Refurb work orders.
1 of 10
Work Orders from this Case (10)
WO-01306676 (current)
WO Correction Needed
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 7, 2025
WO-01306677
Invoiced
Depot • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 7, 2025
WO-01306678
Invoiced
Depot • Bob Cox
Created: Sep 29, 2025 • Closed: Dec 9, 2025
WO-01306679
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Oct 10, 2025
WO-01306680
Invoiced
Depot • Bob Cox
Created: Sep 29, 2025 • Closed: Dec 17, 2025
WO-01306681
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Oct 14, 2025
WO-01306682
WO Correction Needed
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 6, 2025
WO-01306683
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 19, 2025
WO-01306684
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 21, 2025
WO-01306685
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 24, 2025
🚨
Primary Delay
26.0 days stuck in "Completed"
⏱️
Total Delay
28.3 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
26.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
I replaced the pump, L-panel, cuff/bladder. Calibrated and cleaned unit.
🔍
Technician Findings
Completed evaluation- 30 min
The L-panel is broken, cuff/bladder is leaking, the pump is bad.
124-0030-02
333-7265-00R
55-0152-00
⚠️
Problem Description
This work order is created for the refurb of an L-assembly for Texas Medical Screening
10 TMS Depot Refurb work orders.
1 of 10
📄
Description
90550, BP Monitor, Front Facing Ad Display
Timeline
📞
Case Number:
00531108
Subject:
RE: Texas Medical refurb report
Status:
Closed
📋
👷
From:
Entered
To:
Assigned
Duration in Previous:
0m
⏱️
✔️
From:
Assigned
To:
Completed
Duration in Previous:
2d 21h
🏁
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
1m
Bottlenecks
Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Completed
Duration: 26.0 business days (threshold: 1.0 business days)
Exceeded by 25.0 business days
ℹ️ Work Order Details
Status
WO Correction Needed
Work Details (4)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02957487 |
Labor |
Open |
- |
$178.50 |
Oct 2, 11:47 AM |
| WL-02957488 |
Parts |
Open |
1 |
$0.00 |
Oct 2, 11:47 AM |
| WL-02957489 |
Parts |
Open |
1 |
$0.00 |
Oct 2, 11:47 AM |
| WL-02957490 |
Parts |
Open |
1 |
$0.00 |
Oct 2, 11:47 AM |