Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (4 biz days late)
🕐 Clock stopped: Completed (Oct 7, 2025)
6d
▶ Clock Running
Status: Created
Sep 29 → Oct 7, 2025
6 business days (counted)
Running total: 6 of ? biz days used
Created: Sep 29, 2025
Completed: Oct 7, 2025
Coordinators
6.8 days
Over SLA
Field Work
41.6 days
Over SLA
Created: Sep 29, 2025
Due: Oct 29, 2025
Completed: Dec 9, 2025 (40 days late)
⏱️
41.6d in Completed
Longest Stage
🔄
4 transitions
Status Changes
⚠️
46.9d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Case #00531108
RE: Texas Medical refurb report
Closed
This work order is created for the refurb of an L-assembly for Texas Medical Screening
10 TMS Depot Refurb work orders.
1 of 10
Work Orders from this Case (10)
WO-01306676
WO Correction Needed
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 7, 2025
WO-01306677
Invoiced
Depot • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 7, 2025
WO-01306678 (current)
Invoiced
Depot • Bob Cox
Created: Sep 29, 2025 • Closed: Dec 9, 2025
WO-01306679
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Oct 10, 2025
WO-01306680
Invoiced
Depot • Bob Cox
Created: Sep 29, 2025 • Closed: Dec 17, 2025
WO-01306681
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Oct 14, 2025
WO-01306682
WO Correction Needed
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 6, 2025
WO-01306683
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 19, 2025
WO-01306684
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 21, 2025
WO-01306685
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 24, 2025
🚨
Primary Delay
41.6 days stuck in "Completed"
⏱️
Total Delay
46.9 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
41.6d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Calibrated and cleaned unit.
🔍
Technician Findings
Completed evaluation- 30 min
Unit was returned not used.
No parts needed.
⚠️
Problem Description
This work order is created for the refurb of an L-assembly for Texas Medical Screening
10 TMS Depot Refurb work orders.
3 of 10
📄
Description
90550,BP MONITOR,AD DISP,NO LIGHT
Timeline
📞
Case Number:
00531108
Subject:
RE: Texas Medical refurb report
Status:
Closed
📋
Work Order:
WO-01306678
Type:
Depot
Priority:
PSM
⏱️
✔️
From:
Assigned
To:
Completed
Duration in Previous:
8d 1h
🏁
From:
Completed
To:
Closed
Duration in Previous:
62d 18h
📄
From:
Closed, Ready to Bill
To:
Ready to Bill, Invoice Pending
Duration in Previous:
15m, 0m
💰
🧾
Invoice Number:
SM-248502
Bottlenecks
Assigned
Duration: 6.8 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business days
Completed
Duration: 41.6 business days (threshold: 1.0 business days)
Exceeded by 40.6 business days
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02962227 |
Labor |
Open |
- |
$178.50 |
Oct 7, 3:05 PM |