Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (8 biz days late)
🕐 Clock stopped: Completed (Oct 14, 2025)
10d
▶ Clock Running
Status: Created
Sep 29 → Oct 14, 2025
10 business days (counted)
Running total: 10 of ? biz days used
Created: Sep 29, 2025
Completed: Oct 14, 2025
Coordinators
10.8 days
Over SLA
Created: Sep 29, 2025
Due: Oct 29, 2025
Completed: Oct 14, 2025 (15 days early)
⏱️
10.8d in Assigned
Longest Stage
🔄
4 transitions
Status Changes
⚠️
10.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
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Case #00531108
RE: Texas Medical refurb report
Closed
This work order is created for the refurb of an L-assembly for Texas Medical Screening
10 TMS Depot Refurb work orders.
1 of 10
Work Orders from this Case (10)
WO-01306676
WO Correction Needed
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 7, 2025
WO-01306677
Invoiced
Depot • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 7, 2025
WO-01306678
Invoiced
Depot • Bob Cox
Created: Sep 29, 2025 • Closed: Dec 9, 2025
WO-01306679
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Oct 10, 2025
WO-01306680
Invoiced
Depot • Bob Cox
Created: Sep 29, 2025 • Closed: Dec 17, 2025
WO-01306681 (current)
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Oct 14, 2025
WO-01306682
WO Correction Needed
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 6, 2025
WO-01306683
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 19, 2025
WO-01306684
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 21, 2025
WO-01306685
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 24, 2025
🚨
Primary Delay
10.8 days stuck in "Assigned"
⏱️
Total Delay
10.3 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
10.8d
/ 0.5d SLA
Ready to Bill
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Replaced the cuff/bladder and calibrated and cleaned unit.
🔍
Technician Findings
Completed evaluation: 30 min
The cuff/bladder is leaking air.
124-8834-00
⚠️
Problem Description
This work order is created for the refurb of an L-assembly for Texas Medical Screening
10 TMS Depot Refurb work orders.
6 of 10
📄
Description
Model 300 with Backboard
Timeline
📞
Case Number:
00531108
Subject:
RE: Texas Medical refurb report
Status:
Closed
📋
Work Order:
WO-01306681
Type:
Repair
Priority:
PSM
⏱️
✔️
From:
Assigned, Completed
To:
Completed, Closed
Duration in Previous:
14d 19h, 0m
📄
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
1m
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
2m
🧾
Invoice Number:
SM-243505
Bottlenecks
Assigned
Duration: 10.8 business days (threshold: 4.0 business hours)
Exceeded by 10.3 business days
Work Details (2)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02969549 |
Labor |
Open |
- |
$178.50 |
Oct 14, 9:05 AM |
| WL-02969550 |
Parts |
Open |
1 |
$0.00 |
Oct 14, 9:05 AM |