Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (2 biz days late)
🕐 Clock stopped: Completed (Oct 3, 2025)
4d
▶ Clock Running
Status: Created
Sep 29 → Oct 3, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Sep 29, 2025
Completed: Oct 3, 2025
Coordinators
4.8 days
Over SLA
Field Work
24.8 days
Over SLA
Created: Sep 29, 2025
Due: Oct 29, 2025
Completed: Nov 7, 2025 (8 days late)
⏱️
24.8d in Completed
Longest Stage
🔄
6 transitions
Status Changes
⚠️
28.1d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Case #00531108
RE: Texas Medical refurb report
Closed
This work order is created for the refurb of an L-assembly for Texas Medical Screening
10 TMS Depot Refurb work orders.
1 of 10
Work Orders from this Case (10)
WO-01306676
WO Correction Needed
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 7, 2025
WO-01306677 (current)
Invoiced
Depot • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 7, 2025
WO-01306678
Invoiced
Depot • Bob Cox
Created: Sep 29, 2025 • Closed: Dec 9, 2025
WO-01306679
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Oct 10, 2025
WO-01306680
Invoiced
Depot • Bob Cox
Created: Sep 29, 2025 • Closed: Dec 17, 2025
WO-01306681
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Oct 14, 2025
WO-01306682
WO Correction Needed
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 6, 2025
WO-01306683
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 19, 2025
WO-01306684
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 21, 2025
WO-01306685
Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 24, 2025
🚨
Primary Delay
24.8 days stuck in "Completed"
⏱️
Total Delay
28.1 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
24.8d
/ 1.0d SLA
WO Correction Needed
14.8d
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Replaced the pump and cuff/bladder. Calibrated and cleaned unit.
🔍
Technician Findings
Completed evaluation: 30 min
The cuff/bladder is leaking air and pump is damaged.
124-0030-02
55-0152-00
⚠️
Problem Description
This work order is created for the refurb of an L-assembly for Texas Medical Screening
10 TMS Depot Refurb work orders.
2 of 10
📄
Description
90550, BP Monitor, Front Facing Ad Display
Timeline
📞
Case Number:
00531108
Subject:
RE: Texas Medical refurb report
Status:
Closed
📋
Work Order:
WO-01306677
Type:
Depot
Priority:
PSM
⏱️
Type:
Labor, Parts
Status:
Open
Qty:
1
✔️
From:
Assigned
To:
Completed
Duration in Previous:
3d 23h
🏁
From:
Completed
To:
Closed
Duration in Previous:
34d 23h
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
1h 7m
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
25d 1h
📄
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-248018
Bottlenecks
Assigned
Duration: 4.8 business days (threshold: 4.0 business hours)
Exceeded by 4.3 business days
Completed
Duration: 24.8 business days (threshold: 1.0 business days)
Exceeded by 23.8 business days
Work Details (3)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02959070 |
Labor |
Open |
- |
$178.50 |
Oct 3, 1:27 PM |
| WL-02959071 |
Parts |
Open |
1 |
$0.00 |
Oct 3, 1:27 PM |
| WL-02959072 |
Parts |
Open |
1 |
$0.00 |
Oct 3, 1:27 PM |