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WO-01306682 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Repair • PSM

📍 EMSAR Texas Medical Depot - Conforming Parts — 270 Davids Drive, WIlmington OH, 45177

Sep 29, 2025 → Nov 6, 2025

⛔ Blocked
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (25 biz days late)
Active: 27 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
27d
▶ Clock Running
Status: Created
Sep 29 → Nov 6, 2025
27 business days (counted)
Running total: 27 of ? biz days used
Created: Sep 29, 2025 Completed: Nov 6, 2025
Coordinators 27.8d
✗ SLA Missed
Coordinators
27.8 days
Over SLA
Created: Sep 29, 2025 Due: Oct 29, 2025 (289 days overdue)
📅
27.8 days Total Age
⏱️
27.8d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
27.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00531108
RE: Texas Medical refurb report
Closed
This work order is created for the refurb of an L-assembly for Texas Medical Screening 10 TMS Depot Refurb work orders. 1 of 10
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Sep 29, 2025
Work Orders from this Case (10)
WO-01306676 WO Correction Needed
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 7, 2025
WO-01306677 Invoiced
Depot • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 7, 2025
WO-01306678 Invoiced
Depot • Bob Cox
Created: Sep 29, 2025 • Closed: Dec 9, 2025
WO-01306679 Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Oct 10, 2025
WO-01306680 Invoiced
Depot • Bob Cox
Created: Sep 29, 2025 • Closed: Dec 17, 2025
WO-01306681 Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Oct 14, 2025
WO-01306682 (current) WO Correction Needed
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 6, 2025
WO-01306683 Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 19, 2025
WO-01306684 Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 21, 2025
WO-01306685 Invoiced
Repair • Bob Cox
Created: Sep 29, 2025 • Closed: Nov 24, 2025
Behind Schedule - Needs Attention
WO Correction Needed • 318 days old
🚨
Primary Delay 27.8 days stuck in "Assigned"
⏱️
Total Delay 27.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Assigned
27.8d / 0.5d SLA
Closed
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced the bladder. Cleaned and calibrated unit.
🔍 Technician Findings
Completed evaluation- 30 minutes Cuff / bladder leaking 124-8834-00
⚠️ Problem Description
This work order is created for the refurb of an L-assembly for Texas Medical Screening 10 TMS Depot Refurb work orders. 7 of 10
📄 Description
Model 300 with Backboard

Timeline

📞
Case Linked Sep 29, 9:46 AM
Case Number: 00531108
Subject: RE: Texas Medical refurb report
Status: Closed
📋
Work Order Created Sep 29, 1:55 PM
Work Order: WO-01306682
Type: Repair
Priority: PSM
🚨 28.0 business days
⏱️
▶
2 2x Labor Added Nov 6, 1:44 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Robert Cox
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 38d 0h, 0m
✏️
Status: WO Correction Needed by Timothy Amburgey Nov 7, 8:49 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 19h 3m

Bottlenecks

Assigned
Duration: 27.8 business days (threshold: 4.0 business hours)
Exceeded by 27.3 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

📞
Case 00531108
Closed

ℹ️ Work Order Details

Status
WO Correction Needed
Priority
PSM
Type
Repair
Branch
N/A
Technician
Bob Cox
Scheduled
N/A
Created
Sep 29, 1:55 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-02998574 Labor Open - $178.50 Nov 6, 1:44 PM
WL-02998575 Parts Open 1 $26.45 Nov 6, 1:44 PM

Details