Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
248d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 205d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 206d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 193d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 184d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 178d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 181d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↑ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01188352 100 731d — 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188353 100 731d — 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188356 100 731d — 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01188359 100 731d — 738d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195459 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195460 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195462 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195464 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195466 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195467 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195468 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195469 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195471 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195472 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195474 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195475 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195476 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195477 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195478 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195480 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195481 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195483 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195484 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195485 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195487 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195488 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195489 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195490 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195491 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195492 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195493 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195494 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195495 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195496 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195498 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195499 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195500 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195501 100 702d — 710d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01195744 100 702d — 709d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01196910 100 315d — 704d Needs Action Coordinators Assigned GE HEALTHCARE Preventive Maintenance — PSM —
WO-01197164 100 701d — 703d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01197174 100 701d — 703d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01204375 100 585d — 682d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01204382 100 585d — 682d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01204383 100 585d — 682d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01204384 100 585d — 682d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01204385 100 585d — 682d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01204387 100 585d — 682d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01204389 100 585d — 682d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01204390 100 585d — 682d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 346d
2 GE Healthcare FMI 2,737 2,737 195d
3 HIGI LLC 1,207 1,207 215d
4 GCX Medical 825 825 195d
5 CVS 515 515 241d
6 GE HEALTHCARE 489 489 213d
7 Oak Street Health 243 243 192d
8 MIDMARK 187 187 183d
9 AGILENT TECHNOLOGIES (ASP) 173 173 196d
10 AGILENT TECHNOLOGIES (VPD) 153 153 209d
11 TEXAS MEDICAL SCREENING 144 144 187d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 339d
13 Conviva Care Solutions (Humana) 99 99 190d
14 Modern Animal Hospital 63 63 188d
15 HCA Urgent Care 62 62 202d