Admin Feedback Review Settings Inventory Portal

Stale WO Tracker

Surface forgotten work orders by responsible team — staleness, SLA pressure, and stage overstay

Needs Action
12,104
Stale + overdue WOs requiring intervention
Stale 30d+
12,104
100% of open WOs untouched
Past SLA
12,102
Exceeded priority-based target
Total Open
12,104
All open work orders
Avg Last Touch
316d
Days since last modification
Coordinators 4,806
4806 needs action Stale 30d+: 4806 Med. stale: 273d
Specialist Planner Coordinators
Holding 3,712
3712 needs action Stale 30d+: 3712 Med. stale: 274d
Project Mgrs / Account Mgrs
Dispatch 2,762
2762 needs action Stale 30d+: 2762 Med. stale: 262d
Dispatch / L2
Billing 401
401 needs action Stale 30d+: 401 Med. stale: 253d
Billing Team
Materials 283
283 needs action Stale 30d+: 283 Med. stale: 247d
Parts / Procurement
Field Work 140
140 needs action Stale 30d+: 140 Med. stale: 249d
Technician / Field Supervisor

Attention Queue

12,104 open work orders
CSV
WO # Score ↓ Last Touched Stage Time Age Risk Team Status Account Type Vertical Priority Delay Reason Parts
WO-01150846 100 807d — 934d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01150848 100 807d — 934d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01150850 100 807d — 934d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01150851 100 807d — 934d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01150852 100 807d — 934d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01150854 100 807d — 934d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01150855 100 807d — 934d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01150867 100 807d — 934d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01150888 100 807d — 934d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01150890 100 807d — 934d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01150892 100 807d — 934d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01150893 100 807d — 934d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01150894 100 807d — 934d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01150896 100 807d — 934d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01150897 100 807d — 934d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01150898 100 807d — 934d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01150900 100 807d — 934d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01150901 100 807d — 934d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01151085 100 807d — 933d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01151086 100 807d — 933d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01151360 100 807d — 933d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01151666 100 807d — 932d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01151697 100 807d — 932d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01151802 100 807d — 931d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01151806 100 807d — 931d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01151809 100 807d — 931d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01151811 100 807d — 931d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01151812 100 807d — 931d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01151815 100 748d — 931d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01151817 100 807d — 931d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160511 100 807d — 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160521 100 807d — 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160527 100 807d — 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160530 100 807d — 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160534 100 807d — 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160535 100 807d — 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160539 100 807d — 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160542 100 807d — 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160543 100 807d — 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160544 100 807d — 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160546 100 807d — 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160556 100 807d — 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160557 100 807d — 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160559 100 807d — 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160561 100 807d — 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160563 100 807d — 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160564 100 807d — 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160565 100 807d — 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160566 100 807d — 904d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —
WO-01160568 100 807d — 903d Needs Action Coordinators Ready for Scheduling PHILIPS HEALTHCARE CSOL Services — PSM —

Why Are WOs Stalling?

Top Stale Accounts

# Account Open WOs Stale 30d+ Avg Stale
1 PHILIPS HEALTHCARE 3,687 3,687 414d
2 GE Healthcare FMI 2,737 2,737 264d
3 HIGI LLC 1,207 1,207 284d
4 GCX Medical 825 825 264d
5 CVS 515 515 310d
6 GE HEALTHCARE 489 489 282d
7 Oak Street Health 243 243 261d
8 MIDMARK 187 187 251d
9 AGILENT TECHNOLOGIES (ASP) 173 173 265d
10 AGILENT TECHNOLOGIES (VPD) 153 153 278d
11 TEXAS MEDICAL SCREENING 144 144 255d
12 AVANTOR SERVICES (FORMERLY VWR CATALYST) 103 103 408d
13 Conviva Care Solutions (Humana) 99 99 258d
14 Modern Animal Hospital 63 63 257d
15 HCA Urgent Care 62 62 271d