Tech Placement & Utilization

Proximity scheduling efficiency — actual vs closest eligible technician

2,130

WOs Analyzed

7.2

Median Δ Distance (mi)

96.2

P75 Δ Distance

433.6

P90 Δ Distance

32.8%

Outlier Rate (>50mi)

698

Outlier WOs

332,908

Avoidable Miles

Monthly Trend — Proximity Efficiency

Coordinator	WOs	Avg Δ	Median Δ	P75 Δ	Outlier %
Fady Messak	8	725.3	1,010.4	1,282.4	75%
Jennifer Johnson	8	626.6	433.6	1,077.3	100%
Megan Klose	41	539.4	71.5	1,353.9	61%
Scott Berry	5	428.2	428.2	428.2	100%
Rebecca Arnold	27	425.4	66.7	924.6	51.9%
Laura Hill	207	301.8	6.8	363.2	32.9%
Kaitlyn Kelch	151	213.3	304.5	356.8	55.6%
Mandy Newman	32	184.8	61.8	197.8	50%
Stephanie Ramen	5	179.0	28.0	433.6	40%
Ashley Luman	238	135.7	1.2	143.3	37.8%