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WO-01307511 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 BON SECOURS STEWART MOVING AND STORAGE RICHMOND — 2250 CHARLES CITY ROAD, RICHMOND VA, 23231

Oct 2, 2025 → Oct 17, 2025

✅ Completed
PC Per client agreement
Target: Oct 18, 2025
🕐 Clock stopped: Invoiced (Oct 18)
✓ SLA Met
Dispatch 4.5d
Coordinators 11.0d
Field Work 0.8d
Billing 0.4d
✓ SLA Met
Dispatch
4.5 days
Over SLA
Coordinators
11.0 days
Over SLA
Field Work
0.8 days
Billing
0.4 days
Created: Oct 2, 2025 Due: Oct 18, 2025 Completed: Oct 18, 2025 (on time)
📅
11.7 days Total Age
⏱️
11.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
21.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (28)
WO-01307511 (current) Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307537 Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307546 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307552 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671 Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362 Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 11.0 days stuck in "Scheduled"
⏱️
Total Delay 21.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.7d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
10.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
L2 Screening
2.9d / 1.0d SLA
L2 Review
0.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/03/2025 dispatched to FSE per request

🔧 Work Performed
Completed installation of one Panda Bed Warmer and accessories.
🔍 Technician Findings
N/A
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25399296SA Scale serial number(s): P310460L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
"GEHC MIC Installation - 1 PANDA

Timeline

📞
Case Linked Oct 2, 2:31 PM
Case Number: 00532546
Subject: GE FMI - MIC Install Work Orders, Multiple Locations
Status: Closed
📋
Work Order Created Oct 2, 2:43 PM
Work Order: WO-01307511
Type: Installation
Priority: PC
👷
▶
4 Technician Assigned Oct 3, 7:38 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 16h 55m
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-17T16:00:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Allan Klus Oct 17, 1:21 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 5h
⏱️
▶
2 5x Labor Added Oct 17, 8:06 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 6h 48m
⏱️
▶
2 Labor Added Oct 17, 8:12 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Allan Klus
From: Completed, Tech Off Site
To: Tech Off Site, Closed
Duration in Previous: 4m, 0m
🚨 10.5 business days
⏱️
Labor Added Oct 31, 12:50 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
▶
2 Status: Ready to Bill Oct 31, 1:02 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Timothy Amburgey
From: Ready to Bill, Billing Review
To: Billing Review, L2 Screening
Duration in Previous: 1m, 0m
⏳ 3.0 business days
👀
Status: L2 Review by Douglas Pearce Nov 4, 10:06 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 22h
📄
Status: Ready to Bill by Allison Belyea Nov 4, 10:26 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 20m
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:22 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 55m, 0m
🚨 71.0 business days
🧾
Invoice Created Feb 10, 11:20 AM
Invoice Number: SM-245567

Bottlenecks

Entered
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
L2 Screening
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00532546
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Allan Klus
Scheduled
Oct 17, 12:00 PM
Created
Oct 2, 2:43 PM
Invoice #
SM-245567

Work Details (7)

Name Type Status Qty Amount Date
WL-02975628 Labor Open 2.5 $0.00 Oct 17, 8:06 PM
WL-02975629 Labor Open 2 $180.00 Oct 17, 8:06 PM
WL-02975630 Labor Open 2.25 $250.00 Oct 17, 8:06 PM
WL-02975631 Travel Open 108 $0.00 Oct 17, 8:06 PM
WL-02975632 Travel Open 100 $0.00 Oct 17, 8:06 PM
WL-02975639 Labor Open 0.75 $0.00 Oct 17, 8:12 PM
WL-02991705 Labor Open 0.016666666666667 $38.00 Oct 31, 12:50 PM

Details