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WO-01307521 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 CONEMAUGH HEALTH INITIATIVES — 150 SOUTHMONT BLVD, JOHNSTOWN PA, 15905

Oct 2, 2025 → Nov 24, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Nov 25)
✓ SLA Met (36d early)
Dispatch 35.6d
Coordinators 8.8d
Field Work 0.0d
Billing 5.5d
✓ SLA Met
Dispatch
35.6 days
Over SLA
Coordinators
8.8 days
Over SLA
Field Work
0.0 days
Billing
5.5 days
Over SLA
Created: Oct 2, 2025 Due: Dec 31, 2025 Completed: Nov 25, 2025 (36 days early)
📅
38.0 days Total Age
⏱️
29.6d in Entered Longest Stage
🔄
9 transitions Status Changes
⚠️
45.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (28)
WO-01307511 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521 (current) Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307537 Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307546 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307552 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671 Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362 Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 29.6 days stuck in "Entered"
⏱️
Total Delay 45.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
29.6d / 0.5d SLA
Scheduled
8.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
L2 Screening
6.0d / 1.0d SLA
WO Correction Needed
2.5d
L2 Review
16.9d
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/12/2025 DMalloy - FSE Fanfan to be onsite on Monday November 24, 2025 for the installation of the 3 devices 

🔧 Work Performed
GIRAFFE OMNIBED CARESTATION INSTALLATION
🔍 Technician Findings
N/A
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25141019SA,TAB25141033SA,TAB25141034SA Scale serial number(s): n/a *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation -3 Giraffe Omnibed Carestation

Timeline

📞
Case Linked Oct 2, 2:31 PM
Case Number: 00532546
Subject: GE FMI - MIC Install Work Orders, Multiple Locations
Status: Closed
📋
Work Order Created Oct 2, 2:59 PM
Work Order: WO-01307521
Type: Installation
Priority: PC
🚨 30.0 business days
👷
▶
4 Technician Assigned Nov 12, 3:38 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-24T05:00:00.000+0000, 2025-11-24T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 41d 1h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-24T13:00:00.000+0000
⚠️ 9.0 business days
⏱️
▶
2 5x Labor Added Nov 24, 9:56 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 12d 6h
🏁
Status: Closed by Fanfan Siku Nov 24, 10:02 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Nov 25, 8:54 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 10h 52m
⚠️ 6.0 business days
✏️
Status: WO Correction Needed by Sean Currie Dec 2, 3:11 PM
From: L2 Screening
To: WO Correction Needed
Duration in Previous: 7d 6h
⏳ 2.9 business days
🏁
Status: Closed by Fanfan Siku Dec 4, 6:55 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 15h
⏳ 4.0 business days
👀
Status: L2 Review by Sean Currie Dec 9, 11:38 AM
From: Closed
To: L2 Review
Duration in Previous: 5d 4h
🚨 17.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 8:26 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 21d 20h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Entered
Duration: 29.6 business days (threshold: 4.0 business hours)
Exceeded by 29.1 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
L2 Screening
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00532546
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Fanfan Siku
Scheduled
Nov 24, 8:00 AM
Created
Oct 2, 2:59 PM
Invoice #
SM-250436

Work Details (6)

Name Type Status Qty Amount Date
WL-03019257 Labor Open 2 $0.00 Nov 24, 9:56 PM
WL-03019258 Labor Open 7 $570.00 Nov 24, 9:56 PM
WL-03019259 Labor Open 2 $250.00 Nov 24, 9:56 PM
WL-03019260 Travel Open 75 $0.00 Nov 24, 9:56 PM
WL-03019261 Travel Open 75 $0.00 Nov 24, 9:56 PM
WL-03019430 Labor Open 0.016666666666667 $38.00 Nov 25, 8:54 AM

Details