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WO-01307546 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 CLARK MEMORIAL HOSPITAL — 1220 MISSOURI AVE, JEFFERSONVILLE IN, 47130

Oct 2, 2025 → Nov 27, 2025

✅ Completed
PC Per client agreement
Target: Nov 15, 2025
🕐 Clock stopped: Invoiced (Nov 27)
✗ SLA Missed (11d late)
Dispatch 29.6d
Coordinators 6.0d
Field Work 1.3d
Billing 7.0d
✗ SLA Missed
Dispatch
29.6 days
Over SLA
Coordinators
6.0 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
7.0 days
Over SLA
Created: Oct 2, 2025 Due: Nov 15, 2025 Completed: Nov 27, 2025 (11 days late)
📅
40.6 days Total Age
⏱️
25.6d in Entered Longest Stage
🔄
11 transitions Status Changes
⚠️
37.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (28)
WO-01307511 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307537 Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307546 (current) Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307552 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671 Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362 Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 25.6 days stuck in "Entered"
⏱️
Total Delay 37.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
25.6d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
4.3d / 1.0d SLA
Ready to Bill
5.2d / 1.0d SLA
WO Correction Needed
1.8d
L2 Screening
4.0d / 1.0d SLA
L2 Review
0.1d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/05/2025 DMalloy - Per Fady dispatch to Jackson for next week Wednesday 11/12/2025 for the installation of the two devices.  Still awaiting shipment confirmation email.

🔧 Work Performed
2 GE Giraffe Bed warmers installed.
🔍 Technician Findings
Devices serviced.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): G312748M ,G312762M Scale serial number(s): n/a *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded), Giraffe)
📞 Call Description
"GEHC MIC Installation - 2 Giraffe warmers

Timeline

📞
Case Linked Oct 2, 2:31 PM
Case Number: 00532546
Subject: GE FMI - MIC Install Work Orders, Multiple Locations
Status: Closed
📋
Work Order Created Oct 2, 3:28 PM
Work Order: WO-01307546
Type: Installation
Priority: PC
🚨 26.0 business days
👷
▶
3 Technician Assigned Nov 6, 10:18 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-12T05:00:00.000+0000, 2025-11-12T00:00:00.000+0000, 2025-11-12T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 34d 19h
⚠️ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Nov 12, 2:26 PM
Scheduled For: 2025-11-13T13:00:00.000+0000
🔧
Status: Tech On Site by Jackson Reeves Nov 13, 11:36 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 1h
⏱️
5x Labor Added Nov 13, 9:40 PM
Type: Labor, Travel
Status: Open
Qty: 3, 4, 3.5, 170
✔️
Status: Completed by Jackson Reeves Nov 13, 9:48 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 12m, 0m
⏱️
Labor Added Nov 14, 10:28 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Nov 14, 10:36 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 47m
⚠️ 5.0 business days
💵
Status: Billing Review by Timothy Amburgey Nov 20, 12:26 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 6d 1h, 0m
⏳ 2.0 business days
🏁
Status: Closed by Jackson Reeves Nov 21, 5:10 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 4h
⏳ 1.9 business days
🔍
Status: L2 Screening by Timothy Amburgey Nov 24, 9:16 AM
From: Closed
To: L2 Screening
Duration in Previous: 2d 16h
⏳ 4.0 business days
🏁
Status: Closed by Jackson Reeves Nov 27, 6:49 PM
From: L2 Screening
To: Closed
Duration in Previous: 3d 9h
⏳ 2.6 business days
👀
Status: L2 Review by Sean Currie Dec 1, 11:38 AM
From: Closed
To: L2 Review
Duration in Previous: 3d 16h
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 52m
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:07 PM
Invoice Number: 247866

Bottlenecks

Entered
Duration: 25.6 business days (threshold: 4.0 business hours)
Exceeded by 25.1 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
L2 Screening
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00532546
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jackson Reeves
Scheduled
Nov 13, 8:00 AM
Created
Oct 2, 3:28 PM
Invoice #
247866

Work Details (6)

Name Type Status Qty Amount Date
WL-03006889 Labor Open 3 $0.00 Nov 13, 9:40 PM
WL-03006890 Labor Open 4 $400.00 Nov 13, 9:40 PM
WL-03006891 Labor Open 3.5 $450.00 Nov 13, 9:40 PM
WL-03006892 Travel Open 170 $0.00 Nov 13, 9:40 PM
WL-03006893 Travel Open 170 $0.00 Nov 13, 9:40 PM
WL-03007327 Labor Open 0.016666666666667 $38.00 Nov 14, 10:28 AM

Details