Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307535 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 SPARROW HEALTH SYSTEM — 1215 E MICHIGAN AVE, LANSING MI, 48912

Oct 2, 2025 → May 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 29, 2026
✓ SLA Met (3 biz days early)
Active: 113 biz days
Paused: 46 biz days
🕐 Clock stopped: Canceled (May 26, 2026)
113d
▶ Clock Running
Status: Created
Oct 2 → Mar 20, 2026
113 business days (counted)
Running total: 113 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → May 26, 2026
46 business days (not counted)
Created: Oct 2, 2025 Canceled: May 26, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Mar 20 Created ▶ Running 113 113
Mar 20 → May 26 Ready for Release ⏸ Paused 46 —
Dispatch 113.6d
Holding 47.0d (excluded)
✓ SLA Met
Dispatch
113.6 days
Over SLA
Holding (excluded from total)
47.0 days
Created: Oct 2, 2025 Due: May 29, 2026 Completed: May 26, 2026 (3 days early)
📅
159.6 days Total Age
⏱️
113.6d in Entered Longest Stage
🔄
2 transitions Status Changes
⚠️
113.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (28)
WO-01307511 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535 (current) Canceled
Installation
Created: Oct 2, 2025
WO-01307537 Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545 Canceled
Installation
Created: Oct 2, 2025
WO-01307546 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550 Canceled
Installation
Created: Oct 2, 2025
WO-01307552 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671 Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362 Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
Behind Schedule - Needs Attention
Canceled • 315 days old
🚨
Primary Delay 113.6 days stuck in "Entered"
⏱️
Total Delay 113.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
113.6d / 0.5d SLA
Ready for Release
47.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
GE FE Installed
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation - 6 Giraffe Omnibed Carestation

Timeline

📞
Case Linked Oct 2, 2:31 PM
Case Number: 00532546
Subject: GE FMI - MIC Install Work Orders, Multiple Locations
Status: Closed
📋
Work Order Created Oct 2, 3:15 PM
Work Order: WO-01307535
Type: Installation
Priority: PC
🚨 114.0 business days
✅
Status: Ready for Release by Mandy Newman Mar 20, 9:29 AM
From: Entered
To: Ready for Release
Duration in Previous: 168d 18h
🚨 47.0 business days
🚫
Status: Canceled by Mandy Newman May 26, 12:31 PM
From: Ready for Release
To: Canceled
Duration in Previous: 67d 3h

Bottlenecks

Entered
Duration: 113.6 business days (threshold: 4.0 business hours)
Exceeded by 113.1 business days

🔗 Related Artifacts

📞
Case 00532546
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Oct 2, 3:15 PM
Invoice #
N/A

Details