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WO-01307522 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 UPMC HAMOT — 118 E 2ND ST FL 4, ERIE PA, 16550

Oct 2, 2025 → Dec 9, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Dec 10)
✓ SLA Met (21d early)
Dispatch 44.1d
Coordinators 9.7d
Field Work 0.0d
Billing 3.0d
✓ SLA Met
Dispatch
44.1 days
Over SLA
Coordinators
9.7 days
Over SLA
Field Work
0.0 days
Billing
3.0 days
Over SLA
Created: Oct 2, 2025 Due: Dec 31, 2025 Completed: Dec 10, 2025 (21 days early)
📅
49.2 days Total Age
⏱️
39.6d in Entered Longest Stage
🔄
9 transitions Status Changes
⚠️
51.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (28)
WO-01307511 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522 (current) Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307537 Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307546 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307552 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671 Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362 Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 39.6 days stuck in "Entered"
⏱️
Total Delay 51.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
39.6d / 0.5d SLA
Scheduled
9.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
L2 Screening
4.5d / 1.0d SLA
L2 Review
12.0d
WO Correction Needed
0.5d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/26/2025 DMalloy - Advised FSE Fanfan Siku can be onsite on Tuesday, 12/9/2025 for the installation of the Five devices. 

🔧 Work Performed
Giraffe OmniBed Carestation, Installation: TAB25141004SA_ G311897M_1120582032 TAB25141006SA_G311896M_1120582021
🔍 Technician Findings
N/A
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): 1120582024,1120582021,1111182010,1120582032,1114047029 Scale serial number(s): G309861M,G311896M,G310357M,G311897M,G309860M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation -5 Giraffe Omnibed Carestation

Timeline

📞
Case Linked Oct 2, 2:31 PM
Case Number: 00532546
Subject: GE FMI - MIC Install Work Orders, Multiple Locations
Status: Closed
📋
Work Order Created Oct 2, 3:01 PM
Work Order: WO-01307522
Type: Installation
Priority: PC
🚨 40.0 business days
👷
▶
4 Technician Assigned Nov 26, 6:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-05T05:00:00.000+0000, 2025-12-05T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 55d 4h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-09T13:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Nov 26, 6:29 PM
Scheduled For: 2025-12-09T00:00:00.000+0000, 2025-12-09T13:00:00.000+0000
⚠️ 9.7 business days
⏱️
▶
3 7x Labor Added Dec 9, 11:46 PM
7x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 13d 5h
🏁
Status: Closed by Fanfan Siku
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Dec 10, 2:58 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 15h 11m
⚠️ 5.0 business days
👀
Status: L2 Review by Sean Currie Dec 16, 10:36 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 5d 19h
🚨 12.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 31, 8:54 AM
From: L2 Review, WO Correction Needed, Ready to Bill, Billing Review
To: WO Correction Needed, Ready to Bill, Billing Review
Duration in Previous: 14d 22h, 0m
🏁
Status: Closed by Sean Currie Dec 31, 1:10 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 15m
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 2:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 46m
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Entered
Duration: 39.6 business days (threshold: 4.0 business hours)
Exceeded by 39.1 business days
Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
L2 Screening
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00532546
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Fanfan Siku
Scheduled
Dec 9, 8:00 AM
Created
Oct 2, 3:01 PM
Invoice #
SM-250436

Work Details (8)

Name Type Status Qty Amount Date
WL-03032434 Labor Open 2.5 $0.00 Dec 9, 11:46 PM
WL-03032435 Labor Open 5.5 $380.00 Dec 9, 11:46 PM
WL-03032436 Labor Open 2.5 $250.00 Dec 9, 11:46 PM
WL-03032437 Expenses Open 1 $0.00 Dec 9, 11:46 PM
WL-03032438 Expenses Open 1 $0.00 Dec 9, 11:46 PM
WL-03032439 Travel Open 130 $0.00 Dec 9, 11:46 PM
WL-03032440 Travel Open 130 $0.00 Dec 9, 11:46 PM
WL-03033093 Labor Open 0.016666666666667 $38.00 Dec 10, 2:58 PM

Details