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WO-01307525 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MYMICHIGAN HOME CARE — 6810 EASTMAN AVE, MIDLAND MI, 48642

Oct 2, 2025 → Nov 26, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Nov 27)
✓ SLA Met (34d early)
Dispatch 33.9d
Coordinators 6.3d
Field Work 1.3d
Billing 0.2d
✓ SLA Met
Dispatch
33.9 days
Over SLA
Coordinators
6.3 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.2 days
Created: Oct 2, 2025 Due: Dec 31, 2025 Completed: Nov 27, 2025 (34 days early)
📅
39.9 days Total Age
⏱️
33.6d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
39.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (28)
WO-01307511 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 (current) Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307537 Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307546 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307552 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671 Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362 Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 33.6 days stuck in "Entered"
⏱️
Total Delay 39.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
33.6d / 0.5d SLA
Scheduled
6.3d / 2.0d SLA
Completed
1.3d / 1.0d SLA
Closed
3.0d / 1.0d SLA
L2 Screening
0.2d / 1.0d SLA
L2 Review
0.1d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 DMalloy - Dispatching for FSE Jackson to be onsite on next week Tuesday 11/25/2025 for the installation of the one device.  

🔧 Work Performed
Omnibed install.
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): QAAE60894 Scale serial number(s): G312749M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation -1 Giraffe Omnibed Carestation

Timeline

📞
Case Linked Oct 2, 2:31 PM
Case Number: 00532546
Subject: GE FMI - MIC Install Work Orders, Multiple Locations
Status: Closed
📋
Work Order Created Oct 2, 3:06 PM
Work Order: WO-01307525
Type: Installation
Priority: PC
🚨 34.0 business days
👷
▶
3 Technician Assigned Nov 18, 9:14 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-25T00:00:00.000+0000, 2025-11-25T05:00:00.000+0000, 2025-11-25T18:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 46d 19h
⚠️ 6.0 business days
💵
2x Expenses Added Nov 25, 10:07 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 6x Labor Added Nov 25, 9:26 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Jackson Reeves
From: Scheduled
To: Completed
Duration in Previous: 7d 12h
🏁
Status: Closed by Jackson Reeves Nov 26, 9:17 PM
From: Completed
To: Closed
Duration in Previous: 23h 50m
⏳ 3.3 business days
💵
Expenses Added Dec 1, 8:17 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Dec 1, 9:35 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 4d 12h
👀
Status: L2 Review by Sean Currie Dec 1, 11:36 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 1h 58m
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 55m
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
🚨 56.0 business days
🧾
Invoice Created Feb 16, 2:55 PM
Invoice Number: 247866

Bottlenecks

Entered
Duration: 33.6 business days (threshold: 4.0 business hours)
Exceeded by 33.1 business days
Scheduled
Duration: 6.3 business days (threshold: 2.0 business days)
Exceeded by 4.3 business days
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00532546
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jackson Reeves
Scheduled
Nov 25, 1:00 PM
Created
Oct 2, 3:06 PM
Invoice #
247866

Work Details (10)

Name Type Status Qty Amount Date
WL-03019482 Expenses Open 1 $115.96 Nov 25, 10:07 AM
WL-03019483 Expenses Open 1 $0.00 Nov 25, 10:07 AM
WL-03020349 Labor Open 3.5 $0.00 Nov 25, 9:26 PM
WL-03020350 Labor Open 3 $190.00 Nov 25, 9:26 PM
WL-03020351 Labor Open 2.5 $250.00 Nov 25, 9:26 PM
WL-03020352 Expenses Open 1 $0.00 Nov 25, 9:26 PM
WL-03020353 Travel Open 145 $0.00 Nov 25, 9:26 PM
WL-03020354 Travel Open 145 $0.00 Nov 25, 9:26 PM
WL-03022224 Expenses Open 1 $159.36 Dec 1, 8:17 AM
WL-03022244 Labor Open 0.016666666666667 $38.00 Dec 1, 9:35 AM

Details