Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (22 biz days early)
🕐 Clock stopped: Invoiced (Nov 27, 2025)
31d
▶ Clock Running
Status: Created
Oct 2 → Nov 18, 2025
31 business days (counted)
Running total: 31 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Nov 18 → Nov 26, 2025
6 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Completed
Nov 26 → Nov 27, 2025
0 business days (counted)
Running total: 37 of ? biz days used
Created: Oct 2, 2025
Invoiced: Nov 27, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Nov 18
Created
▶ Running
31
31
Nov 18 → Nov 26
Scheduled
▶ Running
6
37
Nov 26 → Nov 27
Completed
▶ Running
0
37
Dispatch Over SLA
Coordinators Over SLA
Created: Oct 2, 2025
Due: Dec 31, 2025
Completed: Nov 27, 2025 (34 days early)
⏱️
31.6d in Entered
Longest Stage
🔄
7 transitions
Status Changes
⚠️
35.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
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Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Work Orders from this Case (28)
WO-01307511
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 (current)
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535
Canceled
Installation
Created: Oct 2, 2025
WO-01307537
Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545
Canceled
Installation
Created: Oct 2, 2025
WO-01307546
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550
Canceled
Installation
Created: Oct 2, 2025
WO-01307552
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671
Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362
Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
🚨
Primary Delay
31.6 days stuck in "Entered"
⏱️
Total Delay
35.4 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
6.3d
/ 2.0d SLA
Completed
1.0d
/ 1.0d SLA
L2 Screening
0.2d
/ 1.0d SLA
Ready to Bill
0.2d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
📎 Files (5)
🔒
Internal CSA Notes
11/18/2025 DMalloy - Dispatching for FSE Jackson to be onsite on next week Tuesday 11/25/2025 for the installation of the one device.
🔧
Work Performed
Omnibed install.
🔍
Technician Findings
Device serviced.
⚠️
Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): QAAE60894
Scale serial number(s): G312749M
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄
Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞
Call Description
"GEHC MIC Installation -1 Giraffe Omnibed Carestation
📅
WO-01307525 - Installation - Giraffe OmniBed Carestation - MIDLAND - MYMICHIGAN HOME CARE
Nov 25, 2025 1:00pm – 5:00pm
Work Order: WO-01307525
Account: GE Healthcare FMI
Customer Case Number: 1-556208531792
Location: MYMICHIGAN HOME CARE
Address: 6810 EASTMAN AVE, MIDLAND, MI 48642
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: GOB - Multiple IPs
Contact Name: Melani Piotrowski
C
MSG
Shipment Notif_ MYMICHIGAN HOME CARE GON 5571112 _PO# 12729-0-CAP
Nov 18, 2025
EXCEL_X
Midland MIC DEBRIEF FORM
Nov 26, 2025
LINK
TAB25331007SA
Oct 11, 2026
LINK
TAB25331007SA Giraffe Carestation OmniBed DOC BBCYR1175 V3
Oct 11, 2026
LINK
TAB25331007SA Giraffe Blue Spot PT Lite install checklist_serial_date
Oct 11, 2026
Timeline
📞
Case Number:
00532546
Subject:
GE FMI - MIC Install Work Orders, Multiple Locations
Status:
Closed
📋
Work Order:
WO-01307525
Type:
Installation
Priority:
PC
👷
📅
Scheduled For:
2025-11-25T00:00:00.000+0000, 2025-11-25T05:00:00.000+0000, 2025-11-25T18:00:00.000+0000
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
46d 19h
💵
Type:
Expenses
Status:
Open
Qty:
1
⏱️
✔️
From:
Scheduled
To:
Completed
Duration in Previous:
7d 12h
🏁
From:
Completed
To:
Closed
Duration in Previous:
23h 50m
💵
Type:
Expenses
Status:
Open
Qty:
1
⏱️
🔍
From:
Closed
To:
L2 Screening
Duration in Previous:
4d 12h
👀
From:
L2 Screening
To:
L2 Review
Duration in Previous:
1h 58m
📄
From:
L2 Review
To:
Ready to Bill
Duration in Previous:
55m
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
1h 27m, 0m
Bottlenecks
Entered
Duration: 31.6 business days (threshold: 4.0 business hours)
Exceeded by 31.1 business days
Scheduled
Duration: 6.3 business days (threshold: 2.0 business days)
Exceeded by 4.3 business days
ℹ️ Work Order Details
Technician
Jackson Reeves
Scheduled
Nov 25, 1:00 PM
Work Details (10)
Name
Type
Status
Qty
Amount
Date
WL-03019482
Expenses
Open
1
$115.96
Nov 25, 10:07 AM
WL-03019483
Expenses
Open
1
$0.00
Nov 25, 10:07 AM
WL-03020349
Labor
Open
3.5
$0.00
Nov 25, 9:26 PM
WL-03020350
Labor
Open
3
$190.00
Nov 25, 9:26 PM
WL-03020351
Labor
Open
2.5
$250.00
Nov 25, 9:26 PM
WL-03020352
Expenses
Open
1
$0.00
Nov 25, 9:26 PM
WL-03020353
Travel
Open
145
$0.00
Nov 25, 9:26 PM
WL-03020354
Travel
Open
145
$0.00
Nov 25, 9:26 PM
WL-03022224
Expenses
Open
1
$159.36
Dec 1, 8:17 AM
WL-03022244
Labor
Open
0.016666666666667
$38.00
Dec 1, 9:35 AM