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WO-01307514 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 HENRICO DOCTORS HOSPITAL — 1602 SKIPWITH RD, RICHMOND VA, 23229

Oct 2, 2025 → Dec 11, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Dec 11)
✓ SLA Met (20d early)
Dispatch 59.6d
Coordinators 5.3d
Field Work 0.6d
Billing 0.4d
✓ SLA Met
Dispatch
59.6 days
Over SLA
Coordinators
5.3 days
Over SLA
Field Work
0.6 days
Billing
0.4 days
Created: Oct 2, 2025 Due: Dec 31, 2025 Completed: Dec 11, 2025 (20 days early)
📅
50.7 days Total Age
⏱️
45.7d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
61.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (28)
WO-01307511 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514 (current) Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307537 Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307546 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307552 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671 Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362 Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 45.7 days stuck in "Entered"
⏱️
Total Delay 61.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
45.7d / 0.5d SLA
Scheduled
5.3d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Closed
1.5d / 1.0d SLA
L2 Screening
14.0d / 1.0d SLA
L2 Review
2.9d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/04/2025 RFosbury - dispatched to Allan K for DEC 11th

🔧 Work Performed
Completed installation of two Giraffe Onmibeds and accessories.
🔍 Technician Findings
N/A
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): 2 GIRAFFE OMNIBED CARESTATION CS1 TAB25341049SA,TAB25341050SA *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation -2 Giraffe Omnibed Carestation

Timeline

📞
Case Linked Oct 2, 2:31 PM
Case Number: 00532546
Subject: GE FMI - MIC Install Work Orders, Multiple Locations
Status: Closed
📋
Work Order Created Oct 2, 2:47 PM
Work Order: WO-01307514
Type: Installation
Priority: PC
🚨 46.0 business days
👷
▶
3 Technician Assigned Dec 4, 4:47 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-11T14:30:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 63d 2h
⚠️ 5.9 business days
🔧
▶
2 Status: Tech On Site Dec 11, 9:43 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.25
🚗
Travel Added Dec 11, 10:59 AM
Type: Travel
Status: Open
Qty: 86
⏱️
▶
2 Labor Added Dec 11, 11:12 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 31m, 0m
🏁
Status: Closed by Allan Klus Dec 11, 2:49 PM
From: Tech Off Site
To: Closed
Duration in Previous: 3h 33m
⏱️
▶
2 Labor Added Dec 12, 11:17 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 20h 30m
🚨 14.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 11:50 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 19d 0h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 1:14 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 1h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Entered
Duration: 45.7 business days (threshold: 4.0 business hours)
Exceeded by 45.2 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
L2 Screening
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days

🔗 Related Artifacts

📞
Case 00532546
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Allan Klus
Scheduled
Dec 11, 9:30 AM
Created
Oct 2, 2:47 PM
Invoice #
SM-250436

Work Details (4)

Name Type Status Qty Amount Date
WL-03033897 Labor Open 2.25 $250.00 Dec 11, 9:44 AM
WL-03033958 Travel Open 86 $0.00 Dec 11, 10:59 AM
WL-03033969 Labor Open 1.75 $380.00 Dec 11, 11:12 AM
WL-03035763 Labor Open 0.016666666666667 $38.00 Dec 12, 11:17 AM

Details