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← WO Overview

WO-01307540 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 LICKING MEMORIAL HOSPITAL — 1320 W MAIN ST, NEWARK OH, 43055

Oct 2, 2025 → Nov 22, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Nov 22)
⏸ 39d excluded (parts wait + holding)
✓ SLA Met (39d early)
Dispatch 7.1d
Holding 28.0d (excluded)
Coordinators 4.0d
Field Work 1.1d
Billing 0.2d
✓ SLA Met
Dispatch
7.1 days
Over SLA
Holding (excluded from total)
28.0 days
Coordinators
4.0 days
Over SLA
Field Work
1.1 days
Billing
0.2 days
Created: Oct 2, 2025 Due: Dec 31, 2025 Completed: Nov 22, 2025 (39 days early)
📅
36.6 days Total Age
⏱️
28.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jackson Reeves — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 20, 2025
Visit 2 Nov 21, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (28)
WO-01307511 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307537 Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540 (current) Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307546 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307552 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671 Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362 Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
Completed with minor delays
Invoiced • 224 days old
🚨
Primary Delay 28.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
6.6d / 0.5d SLA
Ready for Release
28.0d
Scheduled
4.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
0.6d / 1.0d SLA
L2 Review
5.7d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 DMalloy - Dispatching for FSE Jackson to be onsite on this week Wednesday for the 4 installs.  

🔧 Work Performed
GE Omnibed install.
🔍 Technician Findings
Devices serviced.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25321035SA,TAB25321036SA,TAB25321037SA,TAB25321038SA Scale serial number(s): N/A *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation - 4 Giraffe Omnibed Carestation

Timeline

📞
Case Linked Oct 2, 2:31 PM
Case Number: 00532546
Subject: GE FMI - MIC Install Work Orders, Multiple Locations
Status: Closed
📋
Work Order Created Oct 2, 3:21 PM
Work Order: WO-01307540
Type: Installation
Priority: PC
⚠️ 7.0 business days
✅
Status: Ready for Release by Erin Martin Oct 10, 9:04 AM
From: Entered
To: Ready for Release
Duration in Previous: 7d 17h
🚨 28.0 business days
👷
▶
4 Technician Assigned Nov 18, 9:01 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-19T05:00:00.000+0000, 2025-11-19T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 39d 0h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-19T13:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Nov 18, 3:35 PM
Scheduled For: 2025-11-20T13:00:00.000+0000
⏳ 3.0 business days
💵
2x Expenses Added Nov 20, 3:03 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
7x Labor Added Nov 20, 8:43 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.5, 0.5, 1, 135
🔧
Status: Tech On Site by Jackson Reeves Nov 21, 8:10 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 23h
⏱️
6x Labor Added Nov 21, 5:14 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 2.5, 4, 3, 235
⏱️
▶
2 2x Labor Added Nov 21, 5:59 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Jackson Reeves
From: Tech On Site
To: Completed
Duration in Previous: 9h 49m
🏁
Status: Closed by Jackson Reeves Nov 22, 9:36 AM
From: Completed
To: Closed
Duration in Previous: 15h 35m
⏳ 1.0 business days
⏱️
Labor Added Nov 24, 8:47 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Nov 24, 8:52 AM
From: Closed
To: L2 Screening
Duration in Previous: 1d 23h
👀
Status: L2 Review by Sean Currie Nov 24, 1:23 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 4h 30m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 6d 23h
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:07 PM
Invoice Number: 247866

Bottlenecks

Entered
Duration: 6.6 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00532546
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jackson Reeves
Scheduled
Nov 20, 8:00 AM
Created
Oct 2, 3:21 PM
Invoice #
247866

Work Details (18)

Name Type Status Qty Amount Date
WL-03014992 Expenses Open 1 $0.00 Nov 20, 3:03 PM
WL-03014993 Expenses Open 1 $139.62 Nov 20, 3:03 PM
WL-03015597 Labor Open 2.5 $0.00 Nov 20, 8:43 PM
WL-03015598 Labor Open 2 $0.00 Nov 20, 8:43 PM
WL-03015599 Labor Open 2 $380.00 Nov 20, 8:43 PM
WL-03015600 Labor Open 0.5 $100.00 Nov 20, 8:43 PM
WL-03015601 Expenses Open 1 $0.00 Nov 20, 8:43 PM
WL-03015602 Travel Open 135 $0.00 Nov 20, 8:43 PM
WL-03015603 Travel Open 3 $0.00 Nov 20, 8:43 PM
WL-03016910 Labor Open 1 $0.00 Nov 21, 5:14 PM
WL-03016911 Labor Open 2.5 $380.00 Nov 21, 5:14 PM
WL-03016912 Labor Open 4 $450.00 Nov 21, 5:14 PM
WL-03016913 Expenses Open 1 $0.00 Nov 21, 5:14 PM
WL-03016914 Travel Open 3 $0.00 Nov 21, 5:14 PM
WL-03016915 Travel Open 235 $0.00 Nov 21, 5:14 PM
WL-03016976 Labor Open 1.75 $0.00 Nov 21, 5:59 PM
WL-03016977 Labor Open 1 $0.00 Nov 21, 5:59 PM
WL-03018218 Labor Open 0.016666666666667 $38.00 Nov 24, 8:47 AM

Details