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WO-01307549 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 UNIVERSITY OF LOUISVILLE HOSPITAL — 530 S JACKSON ST, LOUISVILLE KY, 40202

Oct 2, 2025 → Nov 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (25 biz days early)
Active: 34 biz days
🕐 Clock stopped: Invoiced (Nov 22, 2025)
26d
▶ Clock Running
Status: Created
Oct 2 → Nov 11, 2025
26 business days (counted)
Running total: 26 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 22, 2025
8 business days (counted)
Running total: 34 of ? biz days used
Created: Oct 2, 2025 Invoiced: Nov 22, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Nov 11 Created ▶ Running 26 26
Nov 11 → Nov 22 Scheduled ▶ Running 8 34
Dispatch 30.6d
Coordinators 8.0d
Billing 0.2d
✓ SLA Met
Dispatch
30.6 days
Over SLA
Coordinators
8.0 days
Over SLA
Billing
0.2 days
Created: Oct 2, 2025 Due: Dec 31, 2025 Completed: Nov 22, 2025 (39 days early)
📅
34.6 days Total Age
⏱️
26.6d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
35.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (28)
WO-01307511 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535 Canceled
Installation
Created: Oct 2, 2025
WO-01307537 Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545 Canceled
Installation
Created: Oct 2, 2025
WO-01307546 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549 (current) Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550 Canceled
Installation
Created: Oct 2, 2025
WO-01307552 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671 Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362 Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
Completed with significant delays
Invoiced • 384 days old
🚨
Primary Delay 26.6 days stuck in "Entered"
⏱️
Total Delay 35.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
26.6d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
4.0d / 1.0d SLA
L2 Review
0.1d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/11/2025 DMalloy - Dispatching for FSE Paul to be on site on Thursday 11/20 to Friday 11/21 for the install of the 3 devices.  

🔧 Work Performed
Install units, all required tests passed. All three units ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): G310187M,G310188M,G310189M 1127802010,1127802007,1127802022 QAAE61271 Scale serial number(s): n/a *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation - 3 Giraffe Omnibed Carestation

Timeline

📞
Case Linked Oct 2, 2:31 PM
Case Number: 00532546
Subject: GE FMI - MIC Install Work Orders, Multiple Locations
Status: Closed
📋
Work Order Created Oct 2, 3:34 PM
Work Order: WO-01307549
Type: Installation
Priority: PC
🚨 27.0 business days
👷
▶
4 Technician Assigned Nov 11, 12:26 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-20T05:00:00.000+0000, 2025-11-20T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 39d 21h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-20T13:00:00.000+0000
⚠️ 5.0 business days
💵
Expenses Added Nov 18, 11:59 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
▶
3 6x Labor Added Nov 21, 6:37 PM
6x Labor Added → Labor Added → 2x Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4.5
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Nov 21, 7:04 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Nov 21, 7:45 PM
Labor Added → Status: Completed
✔️
Status: Completed by Paul Mccormish
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 7h, 0m
⏳ 1.5 business days
⏱️
▶
2 Labor Added Nov 24, 9:13 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 2d 13h
⏳ 4.0 business days
👀
Status: L2 Review by Sean Currie Dec 1, 11:45 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 7d 2h
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 46m
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:07 PM
Invoice Number: 247866

Bottlenecks

Entered
Duration: 26.6 business days (threshold: 4.0 business hours)
Exceeded by 26.1 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
L2 Screening
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00532546
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Paul Mccormish
Scheduled
Nov 20, 8:00 AM
Created
Oct 2, 3:34 PM
Invoice #
247866

Work Details (14)

Name Type Status Qty Amount Date
WL-03011083 Expenses Open 1 $0.00 Nov 18, 11:59 AM
WL-03017087 Labor Open 0.25 $100.00 Nov 21, 6:37 PM
WL-03017088 Labor Open 1 $0.00 Nov 21, 6:37 PM
WL-03017089 Labor Open 3.75 $190.00 Nov 21, 6:37 PM
WL-03017091 Labor Open 0.75 $0.00 Nov 21, 6:37 PM
WL-03017092 Travel Open 4 $0.00 Nov 21, 6:37 PM
WL-03017093 Travel Open 253 $0.00 Nov 21, 6:37 PM
WL-03017113 Labor Open 4.5 $0.00 Nov 21, 6:41 PM
WL-03017115 Expenses Open 1 $0.00 Nov 21, 6:42 PM
WL-03017116 Expenses Open 1 $0.00 Nov 21, 6:42 PM
WL-03017140 Expenses Open 1 $147.08 Nov 21, 7:04 PM
WL-03017141 Expenses Open 1 $0.00 Nov 21, 7:04 PM
WL-03017192 Labor Open 1.5 $0.00 Nov 21, 7:45 PM
WL-03018239 Labor Open 0.016666666666667 $38.00 Nov 24, 9:13 AM

Details