Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307526 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MERCY HEALTH ST RITAS MEDICAL CENTER — 730 W MARKET ST, LIMA OH, 45801

Oct 2, 2025 → Dec 3, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Dec 3)
✓ SLA Met (28d early)
Dispatch 44.1d
Coordinators 6.0d
Field Work 0.2d
Billing 8.8d
✓ SLA Met
Dispatch
44.1 days
Over SLA
Coordinators
6.0 days
Over SLA
Field Work
0.2 days
Billing
8.8 days
Over SLA
Created: Oct 2, 2025 Due: Dec 31, 2025 Completed: Dec 3, 2025 (28 days early)
📅
44.6 days Total Age
⏱️
39.6d in Entered Longest Stage
🔄
9 transitions Status Changes
⚠️
53.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (28)
WO-01307511 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526 (current) Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307537 Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307546 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550 Ready for Release
Installation
Created: Oct 2, 2025
WO-01307552 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671 Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362 Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
Completed with significant delays
Invoiced • 224 days old
🚨
Primary Delay 39.6 days stuck in "Entered"
⏱️
Total Delay 53.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
39.6d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
0.1d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
8.8d / 1.0d SLA
L2 Screening
4.5d / 1.0d SLA
L2 Review
12.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/26/2025 DMalloy - Dispatched for FSE Eric and Fanfan to be onsite on next week Tuesday 12/2/2025

🔧 Work Performed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAA25231177SA Scale serial number(s): N/A *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
🔍 Technician Findings
INSTALL
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAA25231176SA,TAA25231177SA Scale serial number(s): N/A *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation -2 Giraffe Omnibed Carestation

Timeline

📞
Case Linked Oct 2, 2:31 PM
Case Number: 00532546
Subject: GE FMI - MIC Install Work Orders, Multiple Locations
Status: Closed
📋
Work Order Created Oct 2, 3:07 PM
Work Order: WO-01307526
Type: Installation
Priority: PC
🚨 40.0 business days
👷
▶
3 Technician Assigned Nov 26, 11:03 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-02T05:00:00.000+0000, 2025-12-02T00:00:00.000+0000, 2025-12-02T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 54d 20h
⚠️ 6.0 business days
🔧
▶
2 Status: Tech On Site Dec 3, 10:19 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 2
✔️
Status: Completed by Eric Mancerella Dec 3, 12:04 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 44m, 0m
⏱️
▶
3 Labor Added Dec 3, 12:31 PM
Labor Added → Status: 07e-Partial Project → Status: Ready to Bill
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 28m
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1m
⚠️ 6.0 business days
🔍
Status: L2 Screening by Timothy Amburgey Dec 10, 2:41 PM
From: Ready to Bill
To: L2 Screening
Duration in Previous: 7d 2h
⚠️ 5.0 business days
👀
Status: L2 Review by Sean Currie Dec 16, 10:47 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 5d 20h
🚨 12.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 8:24 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 14d 21h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Entered
Duration: 39.6 business days (threshold: 4.0 business hours)
Exceeded by 39.1 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days
L2 Screening
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00532546
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Eric Mancerella
Scheduled
Dec 2, 8:00 AM
Created
Oct 2, 3:07 PM
Invoice #
SM-250436

Work Details (4)

Name Type Status Qty Amount Date
WL-03024758 Labor Open 0.5 $100.00 Dec 3, 10:22 AM
WL-03024759 Labor Open 2 $190.00 Dec 3, 10:22 AM
WL-03024760 Travel Open 5 $0.00 Dec 3, 10:22 AM
WL-03024914 Labor Open 0.016666666666667 $38.00 Dec 3, 12:31 PM

Details