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WO-01138636 ↗ ServiceMax

AVANTOR SERVICES (FORMERLY VWR CATALYST) • PM/CAL • PC

📍 Chevron Briarpark — 3901 Briarpark Dr., Houston TX, 77042

Feb 29, 2024 → Present

⛔ Blocked
PC Per client agreement
Target: Mar 29, 2024
⚠ 776d overdue
Dispatch 4.0d
Coordinators 20.1d
⚠ Overdue
Dispatch
4.0 days
Over SLA
Coordinators
20.1 days
Over SLA
Created: Feb 29, 2024 Due: Mar 29, 2024 (777 days overdue)
📅
576.7 days Total Age
⏱️
8.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
16.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00374221
Avantor Chevron WO request
Closed
Please assign to Ben Heinz Please prioritize Tim Quirk owned devices first
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kevin Albers
Owner
Destiny Rinehart
Created
Feb 28, 2024
Work Orders from this Case (49)
WO-01138630 Canceled
PM/CAL • Ronnie Salone
Created: Feb 29, 2024
WO-01138632 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138634 Canceled
PM/CAL
Created: Feb 29, 2024
WO-01138636 (current) On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138638 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138641 Canceled
PM/CAL • Ronnie Salone
Created: Feb 29, 2024
WO-01138643 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138646 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138647 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138648 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138650 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138653 Canceled
PM/CAL • Ronnie Salone
Created: Feb 29, 2024
WO-01138654 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138659 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138661 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138662 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138663 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138665 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 24, 2024
WO-01138666 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138667 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138669 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138671 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138672 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138673 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138674 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138675 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138677 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138678 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138679 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138682 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 21, 2024
WO-01138697 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 19, 2024
WO-01138698 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138699 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138700 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138701 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 21, 2024
WO-01138702 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 21, 2024
WO-01138703 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138707 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138708 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138709 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138710 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 19, 2024
WO-01138711 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 19, 2024
WO-01138712 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138713 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138714 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 23, 2024
WO-01138715 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138717 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 23, 2024
WO-01138718 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138720 On Hold
PM/CAL
Created: Feb 29, 2024
Behind Schedule - Needs Attention
On Hold • 805 days old
🚨
Primary Delay 8.0 days stuck in "Scheduled"
⏱️
Total Delay 16.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
L2 Screening
4.0d / 1.0d SLA
Ready for Scheduling
3.1d / 1.0d SLA
Assigned
5.1d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Reschedule
4.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/25/24 RCook- Sent chatter to CBakkemo: Please see Ronnie's notes: RS Reschedule per customer request Customer asked that we do not calibrate this device.


Can this WO be canceled?


3/23/24 RS Reschedule per customer request Customer asked that we do not calibrate this device 3/13/24 RCook- Spoke with POC, scheduled for the week of 3/18/24 at 9AM. See WO-01138630 3/13/24 RCook- LM with POC to schedule. See WO-01138630

⚠️ Problem Description
Please assign to Ronnie Salone Please prioritize Tim Quirk owned devices first
📄 Description
Thermo Fisher Scientific Centrifuge Benchtop Refrigerated or Constant Temp Sorvall Legend XT Series (XT XF)

Timeline

📞
Case Linked Feb 28, 3:18 PM
Case Number: 00374221
Subject: Avantor Chevron WO request
Status: Closed
📋
Work Order Created Feb 29, 9:16 AM
Work Order: WO-01138636
Type: PM/CAL
Priority: PC
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Alan Adams Mar 5, 1:55 PM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 5d 4h
👷
▶
2 Technician Assigned Mar 6, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 39m
👷
Technician Assigned by Rhea Berry Mar 6, 10:36 AM
Technician: Ronnie Salone
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Alan Adams Mar 12, 4:32 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 6d 5h
📋
▶
2 Status: Unknown Mar 13, 9:13 AM
Status: Unknown → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: N/A
To: Assigned
Duration in Previous: 1m
📅
▶
2 Dispatch Scheduled Mar 13, 9:44 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 29m
⚠️ 8.0 business days
🔄
Status: Reschedule by Ronnie Salone Mar 23, 6:27 PM
From: Scheduled
To: Reschedule
Duration in Previous: 10d 8h
⏳ 4.0 business days
⏸️
Status: On Hold by Stephanie Ramen Mar 28, 6:44 PM
From: Reschedule
To: On Hold
Duration in Previous: 5d 0h

Bottlenecks

L2 Screening
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00374221
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
PM/CAL
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 29, 9:16 AM
Invoice #
N/A

Details