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WO-01138641 ↗ ServiceMax

AVANTOR SERVICES (FORMERLY VWR CATALYST) • PM/CAL • PC

📍 Chevron Briarpark — 3901 Briarpark Dr., Houston TX, 77042

Feb 29, 2024 → Mar 11, 2024

✅ Completed
PC Per client agreement
Target: Mar 29, 2024
🕐 Clock stopped: Canceled (Mar 11)
✓ SLA Met (18d early)
Dispatch 4.0d
Coordinators 5.6d
✓ SLA Met
Dispatch
4.0 days
Over SLA
Coordinators
5.6 days
Over SLA
Created: Feb 29, 2024 Due: Mar 29, 2024 Completed: Mar 11, 2024 (18 days early)
📅
8.0 days Total Age
⏱️
4.0d in L2 Screening Longest Stage
🔄
3 transitions Status Changes
⚠️
7.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00374221
Avantor Chevron WO request
Closed
Please assign to Ben Heinz Please prioritize Tim Quirk owned devices first
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kevin Albers
Owner
Destiny Rinehart
Created
Feb 28, 2024
Work Orders from this Case (49)
WO-01138630 Canceled
PM/CAL • Ronnie Salone
Created: Feb 29, 2024
WO-01138632 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138634 Canceled
PM/CAL
Created: Feb 29, 2024
WO-01138636 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138638 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138641 (current) Canceled
PM/CAL • Ronnie Salone
Created: Feb 29, 2024
WO-01138643 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138646 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138647 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138648 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138650 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138653 Canceled
PM/CAL • Ronnie Salone
Created: Feb 29, 2024
WO-01138654 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138659 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138661 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138662 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138663 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138665 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 24, 2024
WO-01138666 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138667 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138669 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138671 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138672 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138673 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138674 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138675 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138677 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138678 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138679 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138682 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 21, 2024
WO-01138697 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 19, 2024
WO-01138698 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138699 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138700 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138701 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 21, 2024
WO-01138702 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 21, 2024
WO-01138703 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138707 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138708 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138709 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138710 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 19, 2024
WO-01138711 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 19, 2024
WO-01138712 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138713 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138714 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 23, 2024
WO-01138715 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138717 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 23, 2024
WO-01138718 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138720 On Hold
PM/CAL
Created: Feb 29, 2024
At Risk - Monitor Closely
Canceled • 805 days old
🚨
Primary Delay 4.0 days stuck in "L2 Screening"
⏱️
Total Delay 7.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
L2 Screening
4.0d / 1.0d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
4.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Per Kevin Albers: these balances were just calibrated back in October 2023 by Brian with Allometrics. He stated he was not going to pay again.
⚠️ Problem Description
Please assign to Ben Heinz Please prioritize Tim Quirk owned devices first
📄 Description
Mettler-Toledo Balance Precision Range from 600g ± 0.01g Analytical Balance All Models

Timeline

📞
Case Linked Feb 28, 3:18 PM
Case Number: 00374221
Subject: Avantor Chevron WO request
Status: Closed
📋
Work Order Created Feb 29, 9:21 AM
Work Order: WO-01138641
Type: PM/CAL
Priority: PC
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Alan Adams Mar 5, 2:02 PM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 5d 4h
👷
▶
2 Technician Assigned Mar 6, 9:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 32m
👷
Technician Assigned by Rhea Berry Mar 6, 10:36 AM
Technician: Ronnie Salone
⏳ 4.0 business days
🚫
Status: Canceled by Chris Bakkemo Mar 11, 4:38 PM
From: Assigned
To: Canceled
Duration in Previous: 5d 6h

Bottlenecks

L2 Screening
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days

🔗 Related Artifacts

📞
Case 00374221
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
PM/CAL
Branch
N/A
Technician
Ronnie Salone
Scheduled
N/A
Created
Feb 29, 9:21 AM
Invoice #
N/A

Details