Primary Delay10.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay18.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
L2 Screening
6.0d / 1.0d SLA
Ready for Scheduling
10.0d / 1.0d SLA
Assigned
3.3d / 0.5d SLA
Awaiting Parts
4.5d / 3.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/25/24 RCook- Emailed CBakkemo a list of WO's for this site that are in reschedule status. Site requested that Ronnie take care of urgent units and come back for the rest another time. Spoke with CBakkemo on 3/25/24 regarding this issue. Need confirmation from customer if they will be paying travel for a 2nd trip. Placed WO's on hold. See logged email on WO-01138632
3-22-24 RS - The wrong parts were delivered to the site for this device. The model number listed on device is shown in the attach picture
⚠️Problem Description
Please assign to Ben Heinz
Please prioritize Tim Quirk owned devices first
📄Description
Millipore Water Purification System Milli-Q A10 Advantage Pod Models.
EXCEL_X
Chevron 2024 WO request 2nd trip
Feb 29, 2024
PDF
Milli-Q-Advantage-A10 Users Manual
Mar 4, 2024
PDF
Millipore Sigma Quote R-8712726.3 for WO-01138643
Mar 4, 2024
PDF
LS1294.A v1.0_Millipore Milli-Q A10 Series PM Checklist
Mar 4, 2024
SNOTE
parts quote $1,493.90
Mar 4, 2024
SNOTE
Parts based on Millipore recommendation
Mar 4, 2024
SNOTE
order arrived and shipping to TX
Mar 12, 2024
SNOTE
second order shipping to TX
Mar 18, 2024
Timeline
📞
Case Linked Feb 28, 3:18 PM
Case Number:00374221
Subject:Avantor Chevron WO request
Status:Closed
📋
Work Order Created Feb 29, 9:22 AM
Work Order:WO-01138643
Type:PM/CAL
Priority:PC
⚠️6.0 business days
📅
Status: Ready for Scheduling by Alan AdamsMar 7, 4:42 PM
From:L2 Screening
To:Ready for Scheduling
Duration in Previous:7d 7h
👷
▶
2
Technician Assigned Mar 7, 4:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:13m
⏳3.9 business days
📦
Status: Awaiting Parts by Alan AdamsMar 12, 4:13 PM
From:Assigned
To:Awaiting Parts
Duration in Previous:4d 22h
⏳5.0 business days
📅
Status: Ready for Scheduling by Alan AdamsMar 18, 9:20 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:5d 17h
🚨10.0 business days
🆕
▶
3
Status: Entered Mar 29, 1:46 PM
Status: Entered → Technician Assigned → Status: On Hold
👷
Technician Assigned by Rhea Berry
Technician:Ronnie Salone
⏸️
Status: On Hold by Rhea Berry
From:Assigned
To:On Hold
Duration in Previous:0m
Bottlenecks
L2 Screening
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Awaiting Parts
Duration: 4.5 business days (threshold: 3.0 business days)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)