Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01138643 ↗ ServiceMax

AVANTOR SERVICES (FORMERLY VWR CATALYST) • PM/CAL • PC

📍 Chevron Briarpark — 3901 Briarpark Dr., Houston TX, 77042

Feb 29, 2024 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Mar 29, 2024
⚠ 589 biz days overdue
Active: 610 biz days
Paused: 4 biz days
▶ Clock Running
Status: Created
Feb 29 → Mar 7, 2024
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 7 → Mar 7, 2024
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 7 → Mar 12, 2024
3 business days (counted)
Running total: 8 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 12 → Mar 18, 2024
4 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 18 → Mar 29, 2024
9 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Entered
Mar 29 → Mar 29, 2024
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 29 → Mar 29, 2024
0 business days (counted)
Running total: 17 of ? biz days used
593d
▶ Clock Running
Status: On Hold
Mar 29 → Aug 14, 2026
593 business days (counted)
Running total: 610 of ? biz days used
Created: Feb 29, 2024 Today
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 29 → Mar 7 Created ▶ Running 5 5
Mar 7 → Mar 7 Ready for Scheduling ▶ Running 0 5
Mar 7 → Mar 12 Assigned ▶ Running 3 8
Mar 12 → Mar 18 Awaiting Parts ⏸ Paused 4 —
Mar 18 → Mar 29 Ready for Scheduling ▶ Running 9 17
Mar 29 → Mar 29 Entered ▶ Running 0 17
Mar 29 → Mar 29 Assigned ▶ Running 0 17
Mar 29 → Aug 14 On Hold ▶ Running 593 610
Dispatch 6.0d
Material Management 4.5d
Coordinators 13.3d
⚠ Overdue
Dispatch
6.0 days
Over SLA
Material Management
4.5 days
Over SLA
Coordinators
13.3 days
Over SLA
Created: Feb 29, 2024 Due: Mar 29, 2024 (868 days overdue)
📅
614.6 days Total Age
⏱️
10.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
18.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00374221
Avantor Chevron WO request
Closed
Please assign to Ben Heinz Please prioritize Tim Quirk owned devices first
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kevin Albers
Owner
Destiny Rinehart
Created
Feb 28, 2024
Work Orders from this Case (49)
WO-01138630 Canceled
PM/CAL • Ronnie Salone
Created: Feb 29, 2024
WO-01138632 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138634 Canceled
PM/CAL
Created: Feb 29, 2024
WO-01138636 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138638 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138641 Canceled
PM/CAL • Ronnie Salone
Created: Feb 29, 2024
WO-01138643 (current) On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138646 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138647 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138648 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138650 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138653 Canceled
PM/CAL • Ronnie Salone
Created: Feb 29, 2024
WO-01138654 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138659 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138661 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138662 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138663 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138665 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 24, 2024
WO-01138666 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138667 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138669 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138671 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138672 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138673 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138674 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138675 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138677 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138678 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138679 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138682 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 21, 2024
WO-01138697 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 19, 2024
WO-01138698 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138699 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138700 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138701 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 21, 2024
WO-01138702 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 21, 2024
WO-01138703 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138707 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138708 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138709 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138710 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 19, 2024
WO-01138711 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 19, 2024
WO-01138712 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138713 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138714 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 23, 2024
WO-01138715 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138717 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 23, 2024
WO-01138718 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138720 On Hold
PM/CAL
Created: Feb 29, 2024
Behind Schedule - Needs Attention
On Hold • 896 days old
🚨
Primary Delay 10.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 18.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
L2 Screening
6.0d / 1.0d SLA
Ready for Scheduling
10.0d / 1.0d SLA
Assigned
3.3d / 0.5d SLA
Awaiting Parts
4.5d / 3.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/25/24 RCook- Emailed CBakkemo a list of WO's for this site that are in reschedule status. Site requested that Ronnie take care of urgent units and come back for the rest another time. Spoke with CBakkemo on 3/25/24 regarding this issue. Need confirmation from customer if they will be paying travel for a 2nd trip. Placed WO's on hold. See logged email on WO-01138632


3-22-24 RS - The wrong parts were delivered to the site for this device. The model number listed on device is shown in the attach picture

⚠️ Problem Description
Please assign to Ben Heinz Please prioritize Tim Quirk owned devices first
📄 Description
Millipore Water Purification System Milli-Q A10 Advantage Pod Models.

Timeline

📞
Case Linked Feb 28, 3:18 PM
Case Number: 00374221
Subject: Avantor Chevron WO request
Status: Closed
📋
Work Order Created Feb 29, 9:22 AM
Work Order: WO-01138643
Type: PM/CAL
Priority: PC
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Alan Adams Mar 7, 4:42 PM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 7d 7h
👷
▶
2 Technician Assigned Mar 7, 4:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13m
⏳ 3.9 business days
📦
Status: Awaiting Parts by Alan Adams Mar 12, 4:13 PM
From: Assigned
To: Awaiting Parts
Duration in Previous: 4d 22h
⏳ 5.0 business days
📅
Status: Ready for Scheduling by Alan Adams Mar 18, 9:20 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 5d 17h
🚨 10.0 business days
🆕
▶
3 Status: Entered Mar 29, 1:46 PM
Status: Entered → Technician Assigned → Status: On Hold
👷
Technician Assigned by Rhea Berry
Technician: Ronnie Salone
⏸️
Status: On Hold by Rhea Berry
From: Assigned
To: On Hold
Duration in Previous: 0m

Bottlenecks

L2 Screening
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Awaiting Parts
Duration: 4.5 business days (threshold: 3.0 business days)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

📞
Case 00374221
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
PM/CAL
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 29, 9:22 AM
Invoice #
N/A

Details