Work Order 360 View

                        3/13/24 RCook- Spoke with POC, scheduled for the week of 3/18/24 at 9AM. See WO-01138630

3/13/24 RCook- LM with POC to schedule. See WO-01138630

🔧 Work Performed

                        3/22/24

Found unit in lab WP706

Completed PM/Cal 

Completed paperwork

Closed WO

🔍 Technician Findings

                        Unit need PM/Cal                    

⚠️ Problem Description

                        Please assign to Ronnie Salone
Please prioritize Tim Quirk owned devices first                    

📄 Description

                        Mettler-Toledo Balance  Precision  Range from 600g  ± 0.01g  Analytical Balance  All Models                    

Timeline

📞

Case Linked Feb 28, 3:18 PM

Case Number: 00374221

Subject: Avantor Chevron WO request

Status: Closed

📋

Work Order Created Feb 29, 9:24 AM

Work Order: WO-01138646

Type: PM/CAL

Priority: PC

⏳ 4.0 business days

📅

Status: Ready for Scheduling by Alan Adams Mar 5, 2:44 PM

From: L2 Screening

To: Ready for Scheduling

Duration in Previous: 5d 5h

👷

▶

2 Technician Assigned Mar 6, 9:35 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Kourtney Smith

From: Ready for Scheduling

To: Assigned

Duration in Previous: 18h 50m

👷

Technician Assigned by Rhea Berry Mar 6, 10:36 AM

Technician: a0hF00000048VleIAE, Ronnie Salone

⚠️ 5.0 business days

📅

Status: Ready for Scheduling by Alan Adams Mar 12, 4:31 PM

From: Assigned

To: Ready for Scheduling

Duration in Previous: 6d 5h

📋

▶

2 Status: Unknown Mar 13, 9:13 AM

Status: Unknown → Status: Assigned

👷

Status: Assigned by Rhea Berry

From: N/A

To: Assigned

Duration in Previous: 1m

📅

▶

2 Dispatch Scheduled Mar 13, 9:44 AM

Dispatch Scheduled → Status: Scheduled

🗓️

Status: Scheduled by Rhea Berry

From: Assigned

To: Scheduled

Duration in Previous: 29m

⚠️ 8.0 business days

🔧

▶

2 Status: Tech On Site Mar 22, 12:34 PM

Status: Tech On Site → Labor Added

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 1

✔️

▶

2 Status: Completed Mar 22, 12:49 PM

Status: Completed → Status: Closed

🏁

Status: Closed by Ronnie Salone

From: Completed

To: Closed

Duration in Previous: 1m

👀

Status: L2 Review by Alan Adams Mar 22, 3:06 PM

From: Closed

To: L2 Review

Duration in Previous: 2h 14m

🏁

Status: Closed by Alan Adams Mar 22, 4:35 PM

From: L2 Review

To: Closed

Duration in Previous: 1h 29m

🚨 20.9 business days

📄

Status: Ready to Bill by Chris Bakkemo Apr 19, 4:18 PM

From: Closed

To: Ready to Bill

Duration in Previous: 27d 23h

⏳ 1.0 business days

💵

▶

3 Status: Billing Review Apr 21, 10:07 PM

Status: Billing Review → Status: Invoice Pending → Status: Invoiced

📨

Status: Invoice Pending by Hannah Shaw

From: Ready to Bill

To: Invoice Pending

Duration in Previous: 0m

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

🚨 185.0 business days

🧾

Invoice Created Jan 4, 2:42 PM

Invoice Number: SM-176347

Bottlenecks

L2 Screening

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Ready for Scheduling

Duration: 1.5 business days (threshold: 1.0 business days)

Exceeded by 4.3 business hours

Assigned

Duration: 5.0 business days (threshold: 4.0 business hours)

Exceeded by 4.5 business days

Ready for Scheduling

Duration: 1.4 business days (threshold: 1.0 business days)

Exceeded by 3.5 business hours

Scheduled

Duration: 8.0 business days (threshold: 2.0 business days)

Exceeded by 6.0 business days

Closed

Duration: 20.4 business days (threshold: 1.0 business days)

Exceeded by 19.4 business days

🔗 Related Artifacts

📞

Case 00374221

Closed

ℹ️ Work Order Details

Status

Invoiced

Priority

Type

PM/CAL

Branch

N/A

Technician

Ronnie Salone

Scheduled

Mar 18, 10:00 AM

Created

Feb 29, 9:24 AM

Invoice #

SM-176347

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-02196986	Labor	Open	1	$0.00	Mar 22, 12:37 PM