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WO-01138665 ↗ ServiceMax

AVANTOR SERVICES (FORMERLY VWR CATALYST) • PM/CAL • PC

📍 Chevron Briarpark — 3901 Briarpark Dr., Houston TX, 77042

Feb 29, 2024 → Mar 24, 2024

✅ Completed
PC Per client agreement
Target: Mar 29, 2024
🕐 Clock stopped: Tech Off Site (Mar 23)
⏸ 2d excluded (parts wait + holding)
✓ SLA Met (6d early)
Dispatch 4.0d
Material Management 3.5d
Coordinators 12.5d
Field Work 0.6d
Billing 0.7d
✓ SLA Met
Dispatch
4.0 days
Over SLA
Material Management
3.5 days
Over SLA
Coordinators
12.5 days
Over SLA
Field Work
0.6 days
Billing
0.7 days
Created: Feb 29, 2024 Due: Mar 29, 2024 Completed: Mar 24, 2024 (5 days early)
📅
17.0 days Total Age
⏱️
20.0d in Closed Longest Stage
🔄
14 transitions Status Changes
⚠️
30.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ronnie Salone — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 22, 2024
Visit 2 Mar 23, 2024

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00374221
Avantor Chevron WO request
Closed
Please assign to Ben Heinz Please prioritize Tim Quirk owned devices first
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kevin Albers
Owner
Destiny Rinehart
Created
Feb 28, 2024
Work Orders from this Case (49)
WO-01138630 Canceled
PM/CAL • Ronnie Salone
Created: Feb 29, 2024
WO-01138632 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138634 Canceled
PM/CAL
Created: Feb 29, 2024
WO-01138636 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138638 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138641 Canceled
PM/CAL • Ronnie Salone
Created: Feb 29, 2024
WO-01138643 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138646 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138647 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138648 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138650 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138653 Canceled
PM/CAL • Ronnie Salone
Created: Feb 29, 2024
WO-01138654 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138659 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138661 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138662 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138663 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138665 (current) Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 24, 2024
WO-01138666 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138667 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138669 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138671 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138672 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138673 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138674 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138675 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138677 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138678 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138679 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138682 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 21, 2024
WO-01138697 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 19, 2024
WO-01138698 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138699 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138700 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138701 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 21, 2024
WO-01138702 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 21, 2024
WO-01138703 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138707 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138708 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138709 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138710 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 19, 2024
WO-01138711 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 19, 2024
WO-01138712 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138713 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138714 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 23, 2024
WO-01138715 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138717 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 23, 2024
WO-01138718 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138720 On Hold
PM/CAL
Created: Feb 29, 2024
Completed with significant delays
Invoiced • 805 days old
🚨
Primary Delay 20.0 days stuck in "Closed"
⏱️
Total Delay 30.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
L2 Screening
4.0d / 1.0d SLA
Ready for Scheduling
2.5d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Awaiting Parts
3.5d / 3.0d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
21.0d / 1.0d SLA
L2 Review
0.1d
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
3/22/24 Found unit in Lab BP366 Found capillaries in lab cabinets. Performed the Cleaning procedure. Performed the Calibration steps. Documented results. Traveled from site. Closed WO
🔍 Technician Findings
Unit is in need of PM/Cal
⚠️ Problem Description
Please assign to Ronnie Salone Please prioritize Tim Quirk owned devices first
📄 Description
Mettler Toledo Melt Point All Models

Timeline

📞
Case Linked Feb 28, 3:18 PM
Case Number: 00374221
Subject: Avantor Chevron WO request
Status: Closed
📋
Work Order Created Feb 29, 9:36 AM
Work Order: WO-01138665
Type: PM/CAL
Priority: PC
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Alan Adams Mar 5, 2:50 PM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 5d 5h
👷
▶
2 Technician Assigned Mar 6, 9:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 47m
👷
Technician Assigned by Rhea Berry Mar 6, 10:36 AM
Technician: Ronnie Salone
⚠️ 5.0 business days
📦
Status: Awaiting Parts by Alan Adams Mar 12, 4:12 PM
From: Assigned
To: Awaiting Parts
Duration in Previous: 6d 5h
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Alan Adams Mar 15, 8:54 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 2d 16h
⏳ 1.0 business days
📅
▶
2 Dispatch Scheduled Mar 17, 7:30 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ronnie Salone
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 10h
📅
Dispatch Scheduled by Ronnie Salone Mar 18, 11:56 AM
Scheduled For: 2024-03-19T14:00:00.000+0000
⏳ 4.9 business days
💵
Expenses Added Mar 22, 7:08 AM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Ronnie Salone Mar 22, 3:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 19h
🚗
Status: Tech Off Site by Ronnie Salone Mar 22, 9:44 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 30m
⏱️
4x Labor Added Mar 22, 10:11 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 0.25, 1
💵
5x Expenses Added Mar 22, 10:18 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Mar 23, 1:22 AM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Mar 23, 8:10 PM
Status: Completed → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 13, 19
🏁
Status: Closed by Ronnie Salone Mar 24, 12:35 AM
From: Completed
To: Closed
Duration in Previous: 4h 24m
⏳ 1.0 business days
👀
Status: L2 Review by Alan Adams Mar 25, 10:30 AM
From: Closed
To: L2 Review
Duration in Previous: 1d 9h
🏁
Status: Closed by Alan Adams Mar 25, 11:08 AM
From: L2 Review
To: Closed
Duration in Previous: 38m
🚨 20.0 business days
📄
Status: Ready to Bill by Chris Bakkemo Apr 19, 4:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 25d 5h
⏳ 1.0 business days
📨
▶
2 Status: Invoice Pending Apr 21, 10:11 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 185.0 business days
🧾
Invoice Created Jan 4, 2:42 PM
Invoice Number: SM-176350

Bottlenecks

L2 Screening
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Awaiting Parts
Duration: 3.5 business days (threshold: 3.0 business days)
Exceeded by 3.8 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days

🔗 Related Artifacts

📞
Case 00374221
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM/CAL
Branch
N/A
Technician
Ronnie Salone
Scheduled
Mar 19, 10:00 AM
Created
Feb 29, 9:36 AM
Invoice #
SM-176350

Work Details (13)

Name Type Status Qty Amount Date
WL-02196227 Expenses Open 1 $0.00 Mar 22, 7:08 AM
WL-02198306 Labor Open 2 $0.00 Mar 22, 10:11 PM
WL-02198307 Labor Open 0.25 $0.00 Mar 22, 10:11 PM
WL-02198308 Expenses Open 1 $0.00 Mar 22, 10:11 PM
WL-02198309 Travel Open 1 $0.00 Mar 22, 10:11 PM
WL-02198332 Expenses Open 1 $0.00 Mar 22, 10:18 PM
WL-02198333 Expenses Open 1 $0.00 Mar 22, 10:18 PM
WL-02198334 Expenses Open 1 $0.00 Mar 22, 10:18 PM
WL-02198335 Expenses Open 1 $0.00 Mar 22, 10:18 PM
WL-02198336 Expenses Open 1 $0.00 Mar 22, 10:18 PM
WL-02198549 Expenses Open 1 $0.00 Mar 23, 1:22 AM
WL-02198840 Labor Open 13 $0.00 Mar 23, 8:13 PM
WL-02198841 Travel Open 19 $0.00 Mar 23, 8:13 PM

Details