Work Order 360 View

3.20.24 HS - Missing PO, chatter CB
3/13/24 RCook- Spoke with POC, scheduled for the week of 3/18/24 at 9AM. See WO-01138630 3/13/24 RCook- LM with POC to schedule. See WO-01138630

🔧 Work Performed

                        Found unit in lab A151 last calibrated 7 Sep 2022 B Heinz

Completed PM/Cal

Completed paperwork

Closed WO

🔍 Technician Findings

                        Fuse on side pushed in slightly                    

⚠️ Problem Description

                        Please assign to Ronnie Salone
Please prioritize Tim Quirk owned devices first                    

📄 Description

                        Blue M Oven  All Models                    

Timeline

📞

Case Linked Feb 28, 3:18 PM

Case Number: 00374221

Subject: Avantor Chevron WO request

Status: Closed

📋

Work Order Created Feb 29, 10:01 AM

Work Order: WO-01138710

Type: PM/CAL

Priority: PC

⏳ 4.0 business days

📅

Status: Ready for Scheduling by Alan Adams Mar 5, 12:48 PM

From: L2 Screening

To: Ready for Scheduling

Duration in Previous: 5d 2h

👷

▶

2 Technician Assigned Mar 6, 9:42 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Kourtney Smith

From: Ready for Scheduling

To: Assigned

Duration in Previous: 20h 54m

👷

Technician Assigned by Rhea Berry Mar 6, 10:36 AM

Technician: Ronnie Salone

⚠️ 5.0 business days

📅

Status: Ready for Scheduling by Alan Adams Mar 12, 4:12 PM

From: Assigned

To: Ready for Scheduling

Duration in Previous: 6d 5h

📋

▶

2 Status: Unknown Mar 13, 9:13 AM

Status: Unknown → Status: Assigned

👷

Status: Assigned by Rhea Berry

From: N/A

To: Assigned

Duration in Previous: 1m

📅

▶

2 Dispatch Scheduled Mar 13, 9:44 AM

Dispatch Scheduled → Status: Scheduled

🗓️

Status: Scheduled by Rhea Berry

From: Assigned

To: Scheduled

Duration in Previous: 29m

⚠️ 5.0 business days

🔧

Status: Tech On Site by Ronnie Salone Mar 19, 11:43 AM

From: Scheduled

To: Tech On Site

Duration in Previous: 6d 1h

✔️

▶

3 Status: Completed Mar 19, 12:27 PM

Status: Completed → Labor Added → Status: Closed

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 1

🏁

Status: Closed by Ronnie Salone

From: Completed

To: Closed

Duration in Previous: 3m

👀

Status: L2 Review by Alan Adams Mar 19, 2:47 PM

From: Closed

To: L2 Review

Duration in Previous: 2h 16m

🏁

Status: Closed by Alan Adams Mar 19, 5:15 PM

From: L2 Review

To: Closed

Duration in Previous: 2h 27m

💵

Status: Billing Review by Hannah Shaw Mar 19, 9:32 PM

From: Closed

To: Billing Review

Duration in Previous: 4h 17m

🚨 23.3 business days

📄

Status: Ready to Bill by Chris Bakkemo Apr 19, 4:27 PM

From: Billing Review

To: Ready to Bill

Duration in Previous: 30d 18h

⏳ 0.9 business days

📨

▶

2 Status: Invoice Pending Apr 21, 10:10 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🚨 185.0 business days

🧾

Invoice Created Jan 4, 2:42 PM

Invoice Number: SM-176349

Bottlenecks

L2 Screening

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Ready for Scheduling

Duration: 1.8 business days (threshold: 1.0 business days)

Exceeded by 6.2 business hours

Assigned

Duration: 5.0 business days (threshold: 4.0 business hours)

Exceeded by 4.5 business days

Ready for Scheduling

Duration: 1.5 business days (threshold: 1.0 business days)

Exceeded by 3.8 business hours

Scheduled

Duration: 5.0 business days (threshold: 2.0 business days)

Exceeded by 3.0 business days

Billing Review

Duration: 23.0 business days (threshold: 2.0 business days)

Exceeded by 21.0 business days

🔗 Related Artifacts

📞

Case 00374221

Closed

ℹ️ Work Order Details

Status

Invoiced

Priority

Type

PM/CAL

Branch

N/A

Technician

Ronnie Salone

Scheduled

Mar 18, 10:00 AM

Created

Feb 29, 10:01 AM

Invoice #

SM-176349

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-02188817	Labor	Open	1	$0.00	Mar 19, 12:29 PM