Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01138709 ↗ ServiceMax

AVANTOR SERVICES (FORMERLY VWR CATALYST) • PM/CAL • PC

📍 Chevron Briarpark — 3901 Briarpark Dr., Houston TX, 77042

Feb 29, 2024 → Mar 20, 2024

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 29, 2024
✓ SLA Met (7 biz days early)
Active: 14 biz days
🕐 Clock stopped: Completed (Mar 20, 2024)
3d
▶ Clock Running
Status: Created
Feb 29 → Mar 5, 2024
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 5 → Mar 6, 2024
1 business day (counted)
Running total: 4 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Mar 6 → Mar 12, 2024
4 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 12 → Mar 13, 2024
1 business day (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Created
Mar 13 → Mar 13, 2024
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 13 → Mar 13, 2024
0 business days (counted)
Running total: 9 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Mar 13 → Mar 20, 2024
5 business days (counted)
Running total: 14 of ? biz days used
Created: Feb 29, 2024 Completed: Mar 20, 2024
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 29 → Mar 5 Created ▶ Running 3 3
Mar 5 → Mar 6 Ready for Scheduling ▶ Running 1 4
Mar 6 → Mar 12 Assigned ▶ Running 4 8
Mar 12 → Mar 13 Ready for Scheduling ▶ Running 1 9
Mar 13 → Mar 13 Created ▶ Running 0 9
Mar 13 → Mar 13 Assigned ▶ Running 0 9
Mar 13 → Mar 20 Scheduled ▶ Running 5 14
Dispatch 4.0d
Coordinators 14.3d
Field Work 0.0d
Billing 0.7d
✓ SLA Met
Dispatch
4.0 days
Over SLA
Coordinators
14.3 days
Over SLA
Field Work
0.0 days
Billing
0.7 days
Created: Feb 29, 2024 Due: Mar 29, 2024 Completed: Mar 20, 2024 (9 days early)
📅
15.0 days Total Age
⏱️
22.4d in Closed Longest Stage
🔄
13 transitions Status Changes
⚠️
34.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00374221
Avantor Chevron WO request
Closed
Please assign to Ben Heinz Please prioritize Tim Quirk owned devices first
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kevin Albers
Owner
Destiny Rinehart
Created
Feb 28, 2024
Work Orders from this Case (49)
WO-01138630 Canceled
PM/CAL • Ronnie Salone
Created: Feb 29, 2024
WO-01138632 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138634 Canceled
PM/CAL
Created: Feb 29, 2024
WO-01138636 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138638 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138641 Canceled
PM/CAL • Ronnie Salone
Created: Feb 29, 2024
WO-01138643 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138646 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138647 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138648 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138650 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138653 Canceled
PM/CAL • Ronnie Salone
Created: Feb 29, 2024
WO-01138654 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138659 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138661 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138662 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138663 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138665 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 24, 2024
WO-01138666 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138667 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138669 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138671 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138672 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138673 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138674 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138675 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138677 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138678 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138679 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138682 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 21, 2024
WO-01138697 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 19, 2024
WO-01138698 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138699 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138700 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138701 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 21, 2024
WO-01138702 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 21, 2024
WO-01138703 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138707 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138708 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138709 (current) Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 20, 2024
WO-01138710 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 19, 2024
WO-01138711 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 19, 2024
WO-01138712 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138713 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138714 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 23, 2024
WO-01138715 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 22, 2024
WO-01138717 Invoiced
PM/CAL • Ronnie Salone
Created: Feb 29, 2024 • Closed: Mar 23, 2024
WO-01138718 On Hold
PM/CAL
Created: Feb 29, 2024
WO-01138720 On Hold
PM/CAL
Created: Feb 29, 2024
Completed with significant delays
Invoiced • 896 days old
🚨
Primary Delay 22.4 days stuck in "Closed"
⏱️
Total Delay 34.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
L2 Screening
4.0d / 1.0d SLA
Ready for Scheduling
3.2d / 1.0d SLA
Assigned
5.1d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
22.8d / 1.0d SLA
L2 Review
0.0d
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/13/24 RCook- Spoke with POC, scheduled for the week of 3/18/24 at 9AM. See WO-01138630 3/13/24 RCook- LM with POC to schedule. See WO-01138630
🔧 Work Performed
3-19-24 Found unit in lab A151 Completed PM/Cal Completed paperwork Closed WO
🔍 Technician Findings
Unit has an out of order sign on it
⚠️ Problem Description
Please assign to Ronnie Salone Please prioritize Tim Quirk owned devices first
📄 Description
Fann Roller Oven All Models

Timeline

📞
Case Linked Feb 28, 3:18 PM
Case Number: 00374221
Subject: Avantor Chevron WO request
Status: Closed
📋
Work Order Created Feb 29, 10:00 AM
Work Order: WO-01138709
Type: PM/CAL
Priority: PC
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Alan Adams Mar 5, 12:46 PM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 5d 2h
👷
▶
2 Technician Assigned Mar 6, 9:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20h 56m
👷
Technician Assigned by Rhea Berry Mar 6, 10:36 AM
Technician: a0hF00000048VleIAE, Ronnie Salone
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Alan Adams Mar 12, 4:15 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 6d 5h
📋
▶
2 Status: Unknown Mar 13, 9:13 AM
Status: Unknown → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: N/A
To: Assigned
Duration in Previous: 1m
📅
▶
2 Dispatch Scheduled Mar 13, 9:44 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 29m
⚠️ 6.0 business days
⏱️
Labor Added Mar 20, 1:00 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
▶
2 Status: Completed Mar 20, 1:08 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Ronnie Salone
From: Completed
To: Closed
Duration in Previous: 1m
👀
Status: L2 Review by Alan Adams Mar 20, 4:28 PM
From: Closed
To: L2 Review
Duration in Previous: 3h 18m
🏁
Status: Closed by Alan Adams Mar 20, 4:37 PM
From: L2 Review
To: Closed
Duration in Previous: 9m
🚨 22.9 business days
📄
Status: Ready to Bill by Chris Bakkemo Apr 19, 4:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 29d 23h
⏳ 1.0 business days
📨
▶
2 Status: Invoice Pending Apr 21, 10:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 175.0 business days
🧾
Invoice Created Jan 4, 2:42 PM
Invoice Number: SM-176349

Bottlenecks

L2 Screening
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 22.4 business days (threshold: 1.0 business days)
Exceeded by 21.4 business days

🔗 Related Artifacts

📞
Case 00374221
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM/CAL
Branch
N/A
Technician
Ronnie Salone
Scheduled
Mar 18, 10:00 AM
Created
Feb 29, 10:00 AM
Invoice #
SM-176349

Work Details (1)

Name Type Status Qty Amount Date
WL-02191475 Labor Open 0.5 $0.00 Mar 20, 1:00 PM

Details