3/25/24 RCook- Chattered CBakkemo: Please see Ronnie's notes: 3/23/24 RS Reschedule per customer request Customer said unit is no longer available on site
Can this WO be canceled?
3/23/24 RS Reschedule per customer request Customer said unit is no longer available on site 3/13/24 RCook- Spoke with POC, scheduled for the week of 3/18/24 at 9AM. See WO-01138630 3/13/24 RCook- LM with POC to schedule. See WO-01138630
⚠️Problem Description
Please assign to Ronnie Salone
Please prioritize Tim Quirk owned devices first
📄Description
Mettler Toledo Top Loading Balance All Models
Mar 25, 2024 3:44pm
@Chris Bakkemo Please see Ronnie's notes: 3/23/24 RS Reschedule per customer request Customer said unit is no longer available on site
Can this WO be canceled?
SNOTE
removed from calibration 1/18/18 repair only
Mar 5, 2024
Timeline
📞
Case Linked Feb 28, 3:18 PM
Case Number:00374221
Subject:Avantor Chevron WO request
Status:Closed
📋
Work Order Created Feb 29, 10:03 AM
Work Order:WO-01138718
Type:PM/CAL
Priority:PC
⏳4.0 business days
📅
Status: Ready for Scheduling by Alan AdamsMar 5, 1:52 PM
From:L2 Screening
To:Ready for Scheduling
Duration in Previous:5d 3h
👷
▶
2
Technician Assigned Mar 6, 9:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:19h 52m
👷
Technician Assigned by Rhea BerryMar 6, 10:36 AM
Technician:Ronnie Salone
⚠️5.0 business days
📅
Status: Ready for Scheduling by Alan AdamsMar 12, 4:03 PM
From:Assigned
To:Ready for Scheduling
Duration in Previous:6d 5h
📋
▶
2
Status: Unknown Mar 13, 9:13 AM
Status: Unknown → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:N/A
To:Assigned
Duration in Previous:1m
📅
▶
2
Dispatch Scheduled Mar 13, 9:44 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From:Assigned
To:Scheduled
Duration in Previous:29m
⚠️8.0 business days
🔄
Status: Reschedule by Ronnie SaloneMar 23, 6:20 PM
From:Scheduled
To:Reschedule
Duration in Previous:10d 8h
⏳4.0 business days
⏸️
Status: On Hold by Stephanie RamenMar 28, 6:44 PM
From:Reschedule
To:On Hold
Duration in Previous:5d 0h
Bottlenecks
L2 Screening
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)