Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327790 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 SOUTHSIDE REGIONAL MEDICAL CENTER — 200 MEDICAL PARK BLVD, PETERSBURG VA, 23805

Dec 23, 2025 → Jan 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (55 biz days early)
Active: 11 biz days
🕐 Clock stopped: Invoiced (Jan 9, 2026)
3d
▶ Clock Running
Status: Created
Dec 23 → Dec 29, 2025
3 business days (counted)
Running total: 3 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 7, 2026
6 business days (counted)
Running total: 9 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Jan 7 → Jan 9, 2026
2 business days (counted)
Running total: 11 of ? biz days used
Created: Dec 23, 2025 Invoiced: Jan 9, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 29 Created ▶ Running 3 3
Dec 29 → Jan 7 Scheduled ▶ Running 6 9
Jan 7 → Jan 9 Tech On Site ▶ Running 2 11
Dispatch 20.9d
Coordinators 6.7d
Field Work 2.2d
Incomplete 0.0d (excluded)
Billing 13.9d
✓ SLA Met
Dispatch
20.9 days
Over SLA
Coordinators
6.7 days
Over SLA
Field Work
2.2 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
13.9 days
Over SLA
Created: Dec 23, 2025 Due: Mar 31, 2026 Completed: Jan 9, 2026 (81 days early)
📅
11.0 days Total Age
⏱️
17.0d in L2 Screening Longest Stage
🔄
11 transitions Status Changes
⚠️
50.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 (current) Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 Invoiced
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Canceled
Installation
Created: Dec 23, 2025
WO-01327810 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Mar 6, 2026
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Mar 16, 2026
WO-01327815 Canceled
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Canceled
Installation
Created: Dec 23, 2025
WO-01327834 Canceled
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Invoiced
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Apr 3, 2026
WO-01327841 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Canceled
Installation
Created: Dec 23, 2025
WO-01327844 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Canceled
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 Invoiced
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Completed with significant delays
Invoiced • 233 days old
🚨
Primary Delay 17.0 days stuck in "L2 Screening"
⏱️
Total Delay 50.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.9d / 0.5d SLA
Scheduled
6.7d / 2.0d SLA
Tech On Site
2.2d / 1.0d SLA
Closed
15.9d / 1.0d SLA
L2 Screening
17.0d / 1.0d SLA
L2 Review
20.0d
Incomplete
0.0d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/2025 RFosbury - Dispatched to Jeffrey Coles. Jan 5 - Jan 7th

🔧 Work Performed
INSTALLED 2 GIRAFFE INCUBATORS/1 DOWN SR 1-556942668696
🔍 Technician Findings
INSTALLED 2 GIRAFFE INCUBATORS/1 DOWN SR 1-556942668696
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): GIRAFFE OMNIBED CARESTATION CS1 - TAB25351030SA,TAB25351052SA,TAB25351053SA ASSY-LAU, GIRAFFE IN-BED SCALE, Finished - G310980M,G310967M,G310981M LED EXAM LT SYSTEM IEC - 1127857033,1127857030,1127857036 *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
GE MIC Installation - 3 GIRAFFE OMNIBED CARESTATION

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 11:50 AM
Work Order: WO-01327790
Type: Installation
Priority: PC
⏳ 4.0 business days
👷
▶
5 Technician Assigned Dec 29, 1:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-05T05:00:00.000+0000, 2026-01-05T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 6d 1h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-06T01:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-05T00:00:00.000+0000
💵
2x Expenses Added Dec 30, 1:01 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Jan 7, 10:17 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 20h
⏱️
5x Labor Added Jan 7, 7:56 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 4.75, 200
⏳ 1.5 business days
✔️
Status: Completed by Jeffrey Coles Jan 8, 8:14 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 9h, 0m
⏳ 2.5 business days
⚠️
Status: Incomplete by Douglas Pearce Jan 12, 11:49 AM
From: Closed, Incomplete
To: Incomplete, Closed
Duration in Previous: 3d 15h, 0m
🚨 14.0 business days
⏱️
▶
2 Labor Added Jan 30, 9:40 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 17d 21h
🚨 17.0 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 10:48 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 25d 1h
⚠️ 5.0 business days
⚠️
▶
2 Status: Incomplete Mar 2, 10:55 AM
Status: Incomplete → Status: L2 Review
👀
Status: L2 Review by Douglas Pearce
From: Incomplete
To: L2 Review
Duration in Previous: 3m
🚨 15.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 9:13 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 17d 21h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 3h
⏳ 3.0 business days
💰
Status: Invoiced by Timothy Amburgey Apr 7, 5:28 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h
🚨 29.8 business days
🧾
Invoice Created May 18, 5:52 PM
Invoice Number: SM-258373

Bottlenecks

Entered
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Tech On Site
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 13.9 business days (threshold: 1.0 business days)
Exceeded by 12.9 business days
L2 Screening
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Jan 4, 7:00 PM
Created
Dec 23, 11:50 AM
Invoice #
SM-258373

Work Details (8)

Name Type Status Qty Amount Date
WL-03049824 Expenses Open 1 $0.00 Dec 30, 1:01 PM
WL-03049825 Expenses Open 1 $0.01 Dec 30, 1:01 PM
WL-03056951 Labor Open 0.25 $0.00 Jan 7, 7:56 PM
WL-03056952 Labor Open 4.75 $460.00 Jan 7, 7:56 PM
WL-03056953 Labor Open 4 $450.00 Jan 7, 7:56 PM
WL-03056954 Travel Open 5 $0.00 Jan 7, 7:56 PM
WL-03056955 Travel Open 200 $0.00 Jan 7, 7:56 PM
WL-03084694 Labor Open 0.016666666666667 $38.00 Jan 30, 9:40 AM

Details