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WO-01327793 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 SOUTHSIDE REGIONAL MEDICAL CENTER — 200 MEDICAL PARK BLVD, PETERSBURG VA, 23805

Dec 23, 2025 → Jan 7, 2026

✅ Completed
PC Per client agreement
Target: Mar 31, 2026
🕐 Clock stopped: Invoiced (Jan 8)
✓ SLA Met (82d early)
Dispatch 22.9d
Coordinators 5.7d
Field Work 2.7d
Incomplete 0.0d (excluded)
Billing 13.9d
✓ SLA Met
Dispatch
22.9 days
Over SLA
Coordinators
5.7 days
Over SLA
Field Work
2.7 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
13.9 days
Over SLA
Created: Dec 23, 2025 Due: Mar 31, 2026 Completed: Jan 8, 2026 (82 days early)
📅
12.2 days Total Age
⏱️
19.0d in L2 Review Longest Stage
🔄
11 transitions Status Changes
⚠️
53.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jeffrey Coles — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 5, 2026
Visit 2 Jan 6, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 (current) Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 Invoiced
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327810 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Mar 6, 2026
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Mar 16, 2026
WO-01327815 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327834 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Apr 3, 2026
WO-01327841 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327844 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 Invoiced
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 19.0 days stuck in "L2 Review"
⏱️
Total Delay 53.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.9d / 0.5d SLA
Scheduled
5.7d / 2.0d SLA
Tech On Site
2.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
17.9d / 1.0d SLA
Incomplete
0.0d
L2 Screening
18.0d / 1.0d SLA
L2 Review
19.0d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/2025 RFosbury - Dispatched to Jeffrey Coles. Jan 5 - Jan 7th

🔧 Work Performed
Installation of 4 Panda Warmers
🔍 Technician Findings
Installation of 4 Panda Warmers
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PANDA IRES WARMER -PBW25509731SA,PBW25509732SA,PBW25509730SA,PBW25509733SA ASSY-LAU, PANDA IN-BED SCALE, Finished g - P315460L,P315461L,P310837L,P310836L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GE MIC Installation - 4 PANDA WARMERS

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 11:54 AM
Work Order: WO-01327793
Type: Installation
Priority: PC
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Dec 29, 1:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-05T05:00:00.000+0000, 2026-01-05T00:00:00.000+0000, 2026-01-05T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 6d 1h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Jan 5, 4:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 2h
⏱️
7x Labor Added Jan 5, 4:39 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 4, 5, 0.5, 1, 200
⏳ 1.9 business days
⏱️
6x Labor Added Jan 6, 8:14 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.25, 6.75, 1
⏱️
Labor Added Jan 6, 8:55 PM
Type: Labor
Status: Open
Qty: 1
💵
2x Expenses Added Jan 7, 1:14 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Jan 7, 9:39 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jeffrey Coles
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.3 business days
⚠️
▶
2 Status: Incomplete Jan 12, 11:45 AM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Douglas Pearce
From: Incomplete
To: Closed
Duration in Previous: 2m
🚨 15.0 business days
⏱️
▶
2 Labor Added Jan 30, 9:39 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 17d 21h
🚨 18.0 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 10:44 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 25d 1h
🚨 19.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 9:13 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 23d 21h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 3h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Entered
Duration: 4.9 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Tech On Site
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 14.9 business days (threshold: 1.0 business days)
Exceeded by 13.9 business days
L2 Screening
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Jan 5, 8:00 AM
Created
Dec 23, 11:54 AM
Invoice #
SM-258373

Work Details (17)

Name Type Status Qty Amount Date
WL-03053877 Labor Open 4 $450.00 Jan 5, 4:39 PM
WL-03053878 Labor Open 5 $180.00 Jan 5, 4:39 PM
WL-03053879 Labor Open 0.5 $0.00 Jan 5, 4:39 PM
WL-03053880 Expenses Open 1 $0.00 Jan 5, 4:39 PM
WL-03053881 Expenses Open 1 $145.97 Jan 5, 4:39 PM
WL-03053882 Travel Open 200 $0.00 Jan 5, 4:39 PM
WL-03053883 Travel Open 5 $0.00 Jan 5, 4:39 PM
WL-03055573 Labor Open 0.25 $100.00 Jan 6, 8:14 PM
WL-03055574 Labor Open 6.75 $540.00 Jan 6, 8:14 PM
WL-03055575 Expenses Open 1 $0.00 Jan 6, 8:14 PM
WL-03055576 Expenses Open 1 $145.97 Jan 6, 8:14 PM
WL-03055577 Travel Open 5 $0.00 Jan 6, 8:14 PM
WL-03055578 Travel Open 5 $0.00 Jan 6, 8:14 PM
WL-03055649 Labor Open 1 $0.00 Jan 6, 8:55 PM
WL-03056282 Expenses Open 1 $291.94 Jan 7, 1:14 PM
WL-03056283 Expenses Open 1 $0.00 Jan 7, 1:14 PM
WL-03084693 Labor Open 0.016666666666667 $38.00 Jan 30, 9:39 AM

Details