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WO-01327839 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 ROBERT WOOD JOHNSON UNIVERSITY HOSPITAL NEW BRUNSWICK — 1 ROBERT WOOD JOHNSON PL, NEW BRUNSWICK NJ, 08901

Dec 23, 2025 → Apr 3, 2026

🔴 Behind
PC Per client agreement
Target: Jan 10, 2026
⚠ 124d overdue
Dispatch 10.6d
Coordinators 2.5d
Field Work 0.0d
Incomplete 10.4d (excluded)
Billing 71.5d
⚠ Overdue
Dispatch
10.6 days
Over SLA
Coordinators
2.5 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
10.4 days
Billing
71.5 days
Over SLA
Created: Dec 23, 2025 Due: Jan 10, 2026 (125 days overdue)
📅
73.6 days Total Age
⏱️
20.0d in Ready to Bill Longest Stage
🔄
26 transitions Status Changes
⚠️
74.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 2, 2026
Visit 2 Jan 6, 2026

AI Analysis

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Originating Case

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🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 Invoiced
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327810 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Mar 6, 2026
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Mar 16, 2026
WO-01327815 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327834 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 (current) Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Apr 3, 2026
WO-01327841 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327844 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 Invoiced
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Behind Schedule - Needs Attention
Ready to Bill • 142 days old
🚨
Primary Delay 20.0 days stuck in "Ready to Bill"
⏱️
Total Delay 74.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
6.6d / 0.5d SLA
Scheduled
2.5d / 2.0d SLA
Incomplete
10.4d
Completed
0.0d / 1.0d SLA
Closed
6.1d / 1.0d SLA
Ready to Bill
64.8d / 1.0d SLA
Billing Review
3.6d / 2.0d SLA
L2 Screening
4.0d / 1.0d SLA
L2 Review
8.4d
WO Correction Needed
3.1d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 RArnold -Dispatching to Shady for 01/02

🔧 Work Performed
FSE ,Uncrate/unbox and Installed 6 Omni beds and accessories
🔍 Technician Findings
9 Giraffe Omnibes and accessories
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25501016SA,TAB25501017SA,TAB25501022SA,TAB25501040SA,TAB25501054SA,TAB25501055SA,TAB25501057SA,TAB25501059SA,TAB25501060SA Scale serial number(s): G313093M,G313088M,G314497M,G314493M,G313089M,G313091M,G314496M,G314492M,G314509M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GE MIC Installation - 9 GOB - 9 BSPT

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 2:13 PM
Work Order: WO-01327839
Type: Installation
Priority: PC
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Dec 31, 2:37 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-02T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 8d 0h
⏳ 3.0 business days
⏱️
6x Labor Added Jan 2, 10:22 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 10, 35
💵
Expenses Added Jan 2, 11:32 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 0.1 business days
⚠️
Status: Incomplete by Shady Messak Jan 4, 12:14 AM
From: Scheduled
To: Incomplete
Duration in Previous: 3d 9h
⏳ 2.0 business days
⏱️
6x Labor Added Jan 6, 6:28 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 7, 2, 35
✔️
▶
2 Status: Completed Jan 6, 9:19 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Shady Messak
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.3 business days
📄
Status: Ready to Bill by Allison Belyea Jan 8, 12:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 15h
🚨 15.0 business days
💵
▶
2 Status: Billing Review Jan 28, 9:20 AM
Status: Billing Review → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Billing Review
To: L2 Screening
Duration in Previous: 2m
⏳ 4.0 business days
👀
Status: L2 Review by Sean Currie Feb 2, 3:55 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 5d 6h
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 3, 3:10 PM
From: L2 Review
To: WO Correction Needed
Duration in Previous: 23h 14m
⚠️
Status: Incomplete by Shady Messak Feb 3, 7:56 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 4h 45m
⏳ 3.5 business days
🏁
Status: Closed by Shady Messak Feb 6, 9:04 AM
From: Incomplete
To: Closed
Duration in Previous: 2d 13h
👀
Status: L2 Review by Sean Currie Feb 6, 10:08 AM
From: Closed
To: L2 Review
Duration in Previous: 1h 4m
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Feb 16, 10:31 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: L2 Review
To: Ready to Bill
Duration in Previous: 10d 0h
🚨 13.9 business days
💵
▶
2 Status: Billing Review Mar 5, 7:15 AM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From: Billing Review
To: WO Correction Needed
Duration in Previous: 2m
⚠️
Status: Incomplete by Shady Messak Mar 5, 6:26 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 11h 9m
🏁
Status: Closed by Sean Currie Mar 6, 6:12 PM
From: Incomplete
To: Closed
Duration in Previous: 23h 45m
⏳ 1.7 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 9, 12:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
🚨 16.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 30, 3:14 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 21d 2h, 0m
⚠️
Status: Incomplete by Shady Messak Mar 30, 11:19 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 8h 4m
⏳ 4.1 business days
🏁
Status: Closed by Sean Currie Apr 3, 9:09 AM
From: Incomplete
To: Closed
Duration in Previous: 3d 9h
✏️
Status: WO Correction Needed by Timothy Amburgey Apr 3, 12:18 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3h 9m
⚠️
Status: Incomplete by Shady Messak Apr 3, 4:33 PM
From: WO Correction Needed, Incomplete
To: Incomplete, Closed
Duration in Previous: 4h 14m, 0m
⏳ 2.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 7, 8:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 16h
🚨 20.0 business days
💵
Status: Billing Review by Timothy Amburgey May 4, 3:01 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 27d 6h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 7, 8:42 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 2d 17h

Bottlenecks

Entered
Duration: 6.6 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 14.8 business days (threshold: 1.0 business days)
Exceeded by 13.8 business days
L2 Screening
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Ready to Bill
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Billing Review
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Installation
Branch
N/A
Technician
Shady Messak
Scheduled
Jan 2, 8:00 AM
Created
Dec 23, 2:13 PM
Invoice #
N/A

Work Details (14)

Name Type Status Qty Amount Date
WL-03053012 Labor Open 1 $0.00 Jan 2, 10:22 PM
WL-03053013 Labor Open 10 $1,000.00 Jan 2, 10:22 PM
WL-03053014 Labor Open 1 $100.00 Jan 2, 10:22 PM
WL-03053015 Expenses Open 1 $0.00 Jan 2, 10:22 PM
WL-03053016 Travel Open 35 $0.00 Jan 2, 10:22 PM
WL-03053017 Travel Open 35 $0.00 Jan 2, 10:22 PM
WL-03053030 Expenses Open 1 $0.00 Jan 2, 11:32 PM
WL-03055422 Labor Open 1 $100.00 Jan 6, 6:28 PM
WL-03055423 Labor Open 7 $1,140.00 Jan 6, 6:28 PM
WL-03055424 Labor Open 2 $0.00 Jan 6, 6:28 PM
WL-03055425 Expenses Open 1 $0.00 Jan 6, 6:28 PM
WL-03055426 Travel Open 35 $0.00 Jan 6, 6:28 PM
WL-03055427 Travel Open 35 $0.00 Jan 6, 6:28 PM
WL-03106936 Labor Open 0.016666666666667 $38.00 Feb 16, 10:31 AM

Details