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WO-01327808 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 SENTARA ALBEMARLE MEDICAL CENTER — 3050 HALSTEAD BLVD, ELIZABETH CITY NC, 27909

Dec 23, 2025 → Jan 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (53 biz days early)
Active: 13 biz days
🕐 Clock stopped: Invoiced (Jan 13, 2026)
11d
▶ Clock Running
Status: Created
Dec 23 → Jan 9, 2026
11 business days (counted)
Running total: 11 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 12, 2026
1 business day (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 12 → Jan 13, 2026
1 business day (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Completed
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 13 of ? biz days used
Created: Dec 23, 2025 Invoiced: Jan 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Jan 9 Created ▶ Running 11 11
Jan 9 → Jan 12 Scheduled ▶ Running 1 12
Jan 12 → Jan 13 Tech On Site ▶ Running 1 13
Jan 13 → Jan 13 Completed ▶ Running 0 13
Dispatch 28.9d
Coordinators 2.0d
Field Work 1.0d
Billing 13.9d
✓ SLA Met
Dispatch
28.9 days
Over SLA
Coordinators
2.0 days
Field Work
1.0 days
Billing
13.9 days
Over SLA
Created: Dec 23, 2025 Due: Mar 31, 2026 Completed: Jan 13, 2026 (77 days early)
📅
13.2 days Total Age
⏱️
19.0d in L2 Review Longest Stage
🔄
8 transitions Status Changes
⚠️
50.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 (current) Invoiced
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Canceled
Installation
Created: Dec 23, 2025
WO-01327810 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Mar 6, 2026
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Mar 16, 2026
WO-01327815 Canceled
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Canceled
Installation
Created: Dec 23, 2025
WO-01327834 Canceled
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Invoiced
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Apr 3, 2026
WO-01327841 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Canceled
Installation
Created: Dec 23, 2025
WO-01327844 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Canceled
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 Invoiced
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Completed with significant delays
Invoiced • 233 days old
🚨
Primary Delay 19.0 days stuck in "L2 Review"
⏱️
Total Delay 50.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
11.9d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
13.0d / 1.0d SLA
L2 Screening
17.0d / 1.0d SLA
L2 Review
19.0d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/09/2026 RFosbury - dispatch to Allan K for Jan 12th

🔧 Work Performed
Installation of 2 Corometric 259 Fetal Monitors and accessories complete.
🔍 Technician Findings
N/A
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): 259CX FETAL MONITOR GENERIC ATO MODEL / SDJ25440007,SDJ25430003 US TRANSDUCER NAUTILUS WATERTIGHT COMBO / SQH25414461PS,SQH25414371PS,SQH25414378PS,SQH25424019PS TOCO TRANSDUCER WATERTIGHT BUTTON AND LO / SQJ25434013PS,SQJ25424226PS CABLE ASSY. EXERGEN TAT5000 W/ ISO F / 1125010121A1614082,1125010121A1614055 *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Corometrics 250cx (Series) Fetal Monitor (Models: 256cx, 259cx)
📞 Call Description
GE MIC Installation - 2 CORO 259CX FETAL MONITOR

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 12:05 PM
Work Order: WO-01327808
Type: Installation
Priority: PC
🚨 12.0 business days
👷
▶
4 Technician Assigned Jan 9, 10:47 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-12T05:00:00.000+0000, 2026-01-12T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 16d 22h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-12T17:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Allan Klus Jan 12, 1:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 2h
⏱️
2x Labor Added Jan 12, 1:36 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 45
⏱️
3x Labor Added Jan 12, 9:03 PM
Type: Labor, Travel
Status: Open
Qty: 2, 5.25, 223
⏱️
▶
2 2x Labor Added Jan 12, 9:25 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed, Tech Off Site
To: Completed, Tech Off Site, Closed
Duration in Previous: 7h 55m, 0m
🚨 13.3 business days
⏱️
Labor Added Jan 30, 9:38 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 9:44 AM
From: Closed
To: L2 Screening
Duration in Previous: 17d 12h
🚨 17.0 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 10:09 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 25d 0h
🚨 19.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 9:14 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 23d 22h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 3h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Entered
Duration: 11.9 business days (threshold: 4.0 business hours)
Exceeded by 11.4 business days
Closed
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
L2 Screening
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Allan Klus
Scheduled
Jan 12, 12:00 PM
Created
Dec 23, 12:05 PM
Invoice #
SM-258373

Work Details (8)

Name Type Status Qty Amount Date
WL-03061714 Labor Open 1.75 $100.00 Jan 12, 1:36 PM
WL-03061715 Travel Open 45 $0.00 Jan 12, 1:36 PM
WL-03062612 Labor Open 2 $150.00 Jan 12, 9:03 PM
WL-03062613 Labor Open 5.25 $0.00 Jan 12, 9:03 PM
WL-03062614 Travel Open 223 $0.00 Jan 12, 9:03 PM
WL-03062631 Labor Open 0.75 $0.00 Jan 12, 9:25 PM
WL-03062632 Expenses Open 1 $0.00 Jan 12, 9:25 PM
WL-03084689 Labor Open 0.016666666666667 $38.00 Jan 30, 9:38 AM

Details