Work Order 360 View

12/30/2025 JNuovo -  On 12-29-2025 completed installation of Giraffe Incubator with SN TAA24471014SA.  The device had an issue with the clock battery needing replacement.  I replaced the battery.  One of the screws was in so tight, perhaps cross threaded, that it broke off in the housing of the metal cage covering where the battery and PCBAs are housed.  The seven other screws came out and reinstalled as expected and held the cage on sturdily.  I notified Talia Lamb at GE who recommended I speak to the head FE in the area, Lance Knowles.  I spoke to Lance Knowles who suggested I notify the client and see if they are fine with the seven other screws holding the cage in place or if they want to open a case.  I then spoke to David Doyle of Backus Hospital Biomed.  He was okay with the seven other screws holding the cage in place and did not care to open up a case.

🔧 Work Performed

                        Installation completed of one Giraffe Incubator and accessories.                    

🔍 Technician Findings

                        Installation completed of one Giraffe Incubator and accessories.                    

⚠️ Problem Description

                        "EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAA25301194SA,TAA25301195SA

Scale serial number(s): G312321M,G310854M

*See Shipment Notification with IPs and accessories attached to the EMSAR WO."                    

📄 Description

                        GE Healthcare Giraffe Incubator Carestation CS1                    

📞 Call Description

                        GE MIC Installation - 1 GINC - 1 BSPT                    

Timeline

📞

Case Linked Dec 22, 4:16 PM

Case Number: 00553649

Subject: need due date

Status: Closed

📋

Work Order Created Dec 23, 2:27 PM

Work Order: WO-01327846

Type: Installation

Priority: PC

⚠️ 6.0 business days

👷

▶

3 Technician Assigned Dec 30, 8:43 AM

Technician Assigned → Dispatch Scheduled → Status: Scheduled

📅

Dispatch Scheduled by Brandi Rodriguez

Scheduled For: 2025-12-29T06:00:00.000+0000, 2025-12-29T00:00:00.000+0000, 2025-12-29T14:00:00.000+0000

🗓️

Status: Scheduled by Brandi Rodriguez

From: Entered

To: Scheduled

Duration in Previous: 6d 18h

🔧

▶

2 Status: Tech On Site Dec 30, 8:55 AM

Status: Tech On Site → 4x Labor Added

⏱️

4x Labor Added

Type: Labor, Travel

Status: Open

Qty: 1.5, 2.5, 0.25, 61

🚗

▶

2 Status: Tech Off Site Dec 30, 7:20 PM

Status: Tech Off Site → Status: Completed

✔️

Status: Completed by Joseph Nuovo

From: Tech Off Site, Completed

To: Completed, Closed

Duration in Previous: 2m, 0m

⏱️

▶

2 Labor Added Dec 31, 10:04 AM

Labor Added → Status: L2 Screening

🔍

Status: L2 Screening by Timothy Amburgey

From: Closed

To: L2 Screening

Duration in Previous: 14h 44m

⏳ 4.0 business days

👀

Status: L2 Review by Sean Currie Jan 5, 4:39 PM

From: L2 Screening, L2 Review

To: L2 Review, Closed

Duration in Previous: 5d 6h, 0m

⏳ 4.9 business days

👀

Status: L2 Review by Sean Currie Jan 9, 9:17 AM

From: Closed

To: L2 Review

Duration in Previous: 3d 16h

🚨 17.0 business days

📄

Status: Ready to Bill by Timothy Amburgey Feb 2, 2:05 PM

From: L2 Review

To: Ready to Bill

Duration in Previous: 24d 4h

⏳ 3.0 business days

📨

Status: Invoice Pending by Timothy Amburgey Feb 4, 5:00 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 2d 2h, 0m

🚨 32.9 business days

🧾

Invoice Created Mar 21, 11:51 AM

Invoice Number: SM-253000

Bottlenecks

Entered

Duration: 5.6 business days (threshold: 4.0 business hours)

Exceeded by 5.1 business days

Tech On Site

Duration: 1.0 business days (threshold: 1.0 business days)

Exceeded by 0.3 business hours

L2 Screening

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Closed

Duration: 4.3 business days (threshold: 1.0 business days)

Exceeded by 3.3 business days

Ready to Bill

Duration: 2.6 business days (threshold: 1.0 business days)

Exceeded by 1.6 business days

🔗 Related Artifacts

📞

Case 00553649

Closed

ℹ️ Work Order Details

Status

Invoiced

Priority

Type

Installation

Branch

N/A

Technician

Joseph Nuovo

Scheduled

Dec 29, 9:00 AM

Created

Dec 23, 2:27 PM

Invoice #

SM-253000

Work Details (5)

Name	Type	Status	Qty	Amount	Date
WL-03049578	Labor	Open	1.5	$250.00	Dec 30, 9:00 AM
WL-03049579	Labor	Open	2.5	$230.00	Dec 30, 9:00 AM
WL-03049580	Labor	Open	0.25	$0.00	Dec 30, 9:00 AM
WL-03049581	Travel	Open	61	$0.00	Dec 30, 9:00 AM
WL-03051363	Labor	Open	0.016666666666667	$38.00	Dec 31, 10:04 AM