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WO-01327814 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 SENTARA NORFOLK GENERAL HOSPITAL — 600 GRESHAM DRIVE, NORFOLK VA, 23507

Dec 23, 2025 → Mar 16, 2026

🔴 Behind
PC Per client agreement
Target: Mar 14, 2026
⚠ 61d overdue
Dispatch 70.2d
Coordinators 8.0d
Field Work 3.0d
⚠ Overdue
Dispatch
70.2 days
Over SLA
Coordinators
8.0 days
Over SLA
Field Work
3.0 days
Over SLA
Created: Dec 23, 2025 Due: Mar 14, 2026 (62 days overdue)
📅
59.8 days Total Age
⏱️
50.8d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
78.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Jeffrey Coles — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 11, 2026
Visit 2 Mar 12, 2026
Visit 3 Mar 13, 2026

AI Analysis

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Originating Case

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🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 Invoiced
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327810 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Mar 6, 2026
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 (current) L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Mar 16, 2026
WO-01327815 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327834 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Apr 3, 2026
WO-01327841 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327844 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Ready for Release
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 Invoiced
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Behind Schedule - Needs Attention
L2 Review • 142 days old
🚨
Primary Delay 50.8 days stuck in "Entered"
⏱️
Total Delay 78.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
50.8d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
L2 Screening
19.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/03/2026 SRobinson- dispatching WO to Jeff for 03/12-03/13.

🔧 Work Performed
INSTALLED 9 /10 OMNIBEDS ONE DOWN
🔍 Technician Findings
INSTALLED 9 /10 OMNIBEDS ONE DOWN
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB26071007SA,TAB26071008SA,TAB26071011SA,TAB26071014SA,TAB26071021SA,TAB26071012SA,TAB26071015SA,TAB26071016SA,TAB26071017SA,TAB26071003SA Scale serial number(s): N/A *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
GE MIC Installation - 10 GIRAFFE OMNIBED CARESTATION

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 12:22 PM
Work Order: WO-01327814
Type: Installation
Priority: PC
🚨 51.0 business days
👷
▶
3 Technician Assigned Mar 3, 10:41 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-03-12T12:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Entered
To: Scheduled
Duration in Previous: 69d 22h
📅
Dispatch Scheduled by Shelby Robinson Mar 3, 11:06 AM
Scheduled For: 2026-03-11T12:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Shelby Robinson Mar 4, 1:49 PM
Scheduled For: 2026-03-11T17:00:00.000+0000
⏳ 3.0 business days
💵
2x Expenses Added Mar 6, 12:21 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Mar 12, 11:18 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 23h
⏱️
3x Labor Added Mar 12, 11:28 AM
Type: Labor, Travel
Status: Open
Qty: 6, 7.5, 252
⏱️
4x Labor Added Mar 12, 10:19 PM
Type: Labor, Travel
Status: Open
Qty: 0.5
⏱️
3x Labor Added Mar 12, 10:26 PM
Type: Labor
Status: Open
Qty: 8, 0.5
⏱️
2x Labor Added Mar 13, 5:06 PM
Type: Labor, Travel
Status: Open
Qty: 7, 253
💵
5x Expenses Added Mar 14, 12:43 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
🚗
▶
2 Status: Tech Off Site Mar 16, 4:13 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Jeffrey Coles
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Mar 18, 4:44 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed, Ready to Bill
To: Ready to Bill, L2 Screening
Duration in Previous: 2d 0h, 0m
🚨 19.9 business days
👀
Status: L2 Review by Douglas Pearce Apr 14, 12:00 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 26d 19h

Bottlenecks

Entered
Duration: 50.8 business days (threshold: 4.0 business hours)
Exceeded by 50.3 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
L2 Screening
Duration: 19.4 business days (threshold: 1.0 business days)
Exceeded by 18.4 business days

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
L2 Review
Priority
PC
Type
Installation
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Mar 11, 1:00 PM
Created
Dec 23, 12:22 PM
Invoice #
N/A

Work Details (20)

Name Type Status Qty Amount Date
WL-03133431 Expenses Open 1 $0.00 Mar 6, 12:21 PM
WL-03133430 Expenses Open 1 $0.01 Mar 6, 12:21 PM
WL-03141187 Labor Open 6 $450.00 Mar 12, 11:28 AM
WL-03141188 Labor Open 7.5 $230.00 Mar 12, 11:28 AM
WL-03141189 Travel Open 252 $0.00 Mar 12, 11:28 AM
WL-03142513 Labor Open 0.5 $0.00 Mar 12, 10:19 PM
WL-03142514 Travel Open 5 $0.00 Mar 12, 10:19 PM
WL-03142515 Travel Open 5 $0.00 Mar 12, 10:19 PM
WL-03142516 Travel Open 5 $0.00 Mar 12, 10:19 PM
WL-03142556 Labor Open 8 $1,840.00 Mar 12, 10:26 PM
WL-03142555 Labor Open 0.5 $450.00 Mar 12, 10:26 PM
WL-03142557 Labor Open 0.5 $0.00 Mar 12, 10:26 PM
WL-03143859 Labor Open 7 $0.00 Mar 13, 5:06 PM
WL-03143860 Travel Open 253 $0.00 Mar 13, 5:06 PM
WL-03144613 Expenses Open 1 $0.00 Mar 14, 12:43 PM
WL-03144612 Expenses Open 1 $151.56 Mar 14, 12:43 PM
WL-03144614 Expenses Open 1 $151.66 Mar 14, 12:43 PM
WL-03144615 Expenses Open 1 $0.00 Mar 14, 12:43 PM
WL-03144616 Expenses Open 1 $0.00 Mar 14, 12:44 PM
WL-03149908 Labor Open 0.016666666666667 $38.00 Mar 18, 4:44 PM

Details