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← WO Overview

WO-01327809 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 PRINCESS ANNE HOSPITAL — 2025 GLENN MITCHELL DR, VIRGINIA BEACH VA, 23456

Dec 23, 2025 → Aug 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 31, 2026
✗ SLA Missed
Active: 59 biz days
Paused: 93 biz days
🕐 Clock stopped: Canceled (Aug 3, 2026)
59d
▶ Clock Running
Status: Created
Dec 23 → Mar 20, 2026
59 business days (counted)
Running total: 59 of ? biz days used
⏸93d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Aug 3, 2026
93 business days (not counted)
Created: Dec 23, 2025 Canceled: Aug 3, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Mar 20 Created ▶ Running 59 59
Mar 20 → Aug 3 Ready for Release ⏸ Paused 93 —
Dispatch 59.9d
Holding 94.0d (excluded)
✗ SLA Missed
Dispatch
59.9 days
Over SLA
Holding (excluded from total)
94.0 days
Created: Dec 23, 2025 Due: Jul 31, 2026 Completed: Aug 3, 2026 (2 days late)
📅
152.9 days Total Age
⏱️
94.0d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
⚠️
59.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

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🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 Invoiced
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 (current) Canceled
Installation
Created: Dec 23, 2025
WO-01327810 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Mar 6, 2026
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Invoiced
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Mar 16, 2026
WO-01327815 Canceled
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Canceled
Installation
Created: Dec 23, 2025
WO-01327834 Canceled
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Invoiced
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Apr 3, 2026
WO-01327841 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Canceled
Installation
Created: Dec 23, 2025
WO-01327844 Invoiced
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Canceled
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 Invoiced
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Behind Schedule - Needs Attention
Canceled • 233 days old
🚨
Primary Delay 94.0 days stuck in "Ready for Release"
⏱️
Total Delay 59.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
59.9d / 0.5d SLA
Ready for Release
94.0d

💬 Activities, Notes & Communications

⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GE MIC Installation - 1 PANDA WARMERS

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 12:08 PM
Work Order: WO-01327809
Type: Installation
Priority: PC
🚨 60.0 business days
✅
Status: Ready for Release by Mandy Newman Mar 20, 9:29 AM
From: Entered
To: Ready for Release
Duration in Previous: 86d 20h
🚨 94.0 business days
🚫
Status: Canceled by Mandy Newman Aug 3, 6:04 PM
From: Ready for Release
To: Canceled
Duration in Previous: 136d 8h

Bottlenecks

Entered
Duration: 59.9 business days (threshold: 4.0 business hours)
Exceeded by 59.4 business days

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 23, 12:08 PM
Invoice #
N/A

Details